Launderland In the Laurel

first off they dont deserve any stars but Unilocal wont let you post with at least one star.
do not use launder land wash house, they dont clean there dryers or washing machines. i went there today and like always i checked the wash and dryer before i used them. but this time my eye didnt see the hot pink dye/​ink in the corner of the dryer (which would have been visible to me if i had a ldder and flashlight to see deep in the alll the nooks). once i removed my clothes the 11 pair of jeans i had put in the dryer were covered in hot pink ink/​dye i was furious. i immediately told the attendant who very plainly said its not her problem. i got the owners number and i called them, immediately after telling her what happen she also told me it was not her fault and that i should have read there sign that say they are not responsible for lost or damaged clothes, and that you should check there wash and dryers before using.
i informed her that i did all of those things and the owner still didnt care she kept saying its not her problem in which i responded with «do i need to bring a ladder and flash light to check your dryers before i use them, should i climb in side to check the nooks and crannys to see any thing thats not visible to the naked eye? and her reasponce was yes maybe you should bring a ladder. this is the worst display of customer satifation, you would think as a courtesy they would offer me a free wash to see if the hot pink crap that ruined 11 pairs jeans would come out, but no they did not she was very arrogant while repeating the words of there sign. if it was not visible to my maked eye they should have least offered a free wash or refund my dryer money which neither was offered. terrible customer service, lack of care for there customers. do not use launder land if you do bring a ladder to see inside the dryer and clorox wipes to clean the dryers before you use them and bring exact dollars to wash because they lil lady at the wash house will mot break your 20 $ for the change machine. and bring a gallon of water, so you can add water to your wash cycle because if your clothes are still soapy at the end of the rinse they just gone tell you its your fault you used to much soap even though its not. they have no good buisness etiquette what so ever. and they raiesed the prices i will not be returning there, after 3years of my service i cant believe how i was treated. you actually have to have good customer service and good buisness practice to have happy customers. bye bye launder you lost a weekly customer. i hope a 4 $ wash and 2 $ dry out your own pocket was worth losing a customer. because im out $ 200 worth of jeans. but like the owner said thats not there problem

I WISH I HAD READ THEIR PREVIOUS NEGATIVE REVIEWS!
Their wash and fold service ruined two entire loads of my clothes. When I picked up the clothes is was nicely folded, but had many stains all over all of my two loads of clothes (black ink, red dye, and a weird oily substance.
I was very upset by this, but the most frustrating part was yet to come. The person who washed my clothes said that the clothes came damaged. Since I would know if I got black ink, red dye, and oil on all of my clothes, I’m assuming she said this to cover her error. The manager stuck by the worker’s story. Furthermore, when I spoke to the owner, she said that, if I read the «fine print», I would see that they cannot be held responsible for damage to clothes because they have no way of knowing whether the damage came before or after it got to them.
I wish I had seen the other Unilocal reviews demonstrating that this is a recurring theme at Launderland. The theme is that they will say you made the damage and they will not reimburse you for anything. They will not even refund the payment for the wash and fold, meaning that me and several other Unilocalers essentially paid them to destroy our clothes.
I have read the owners comments to several of our reviews regarding ruin clothes and I find them confusing. She says that they take pride in 100% customer satisfaction. How can this be? We all had a grievance, we all brought it to the owner, and we all still left giving you a 1 star review. Are we not customers? Were we not completely dissatisfied? In fact, aren’t most of your reviews from dissatisfied customers? Do you not understand what 100% means?
Literally the worst customer service experience of my life.

I would first like to start off and say that i’ve been coming here to get my laundry washed and folded for over a year on a regular basis, They were convenient, fast, and economically priced at 0.85 cents a pound. I was a pretty happy customer… until I received my last batch of clothes from them. Nearly every article was stained with something like red ink. It was obvious enough that whoever folded the clothes promptly ignored the damage and bagged them like normal. I contacted management 3 times with no response. They were willing to lose a regular customer over $ 40 (I just asked for a refund of my wash cost). Their track record was so good I would have continued to frequent their establishment. The only thing I have to say to any future customers is be mindful of what you give them to wash and if they mess anything up (looking a previous comments they have a track record of it) don’t expect anything from them.

I’ve been coming here for a few years and I always do wash and fold service. Well lately I’ve noticed a lot of mine and my children’s clothes have gone missing. I bought my son 7 pairs of jeans in the last 2 months and we are only down to 3 now. I’ve even had article’s of clothing from someone else laundry in mine. I don’t know what’s going on but it’s time to find some where else.

This is my laundromat. I’m not sure how it compares in price to other laundromats — I feel like it’s a little expensive but I’m not sure. I usually spend close to $ 20 there, and get probably at least four regular-​sized loads done.
I like it because it’s decorated cute (really, it’s nicer to spend two hours in a spot that’s got plants and cute signs on the wall than nothing), there are plenty of tables to sit at, and they have free wi-​fi (at least I’m pretty sure they do. I usually just read while I’m there.) It’s never super crowded either, and I’ve gone at all different times of day and days of the week, including weekends.
They have a couple of vending machines full of yummy drinks too. :)

$ 13.50 to do one load of laundry! No functional Internet. No wonder this place is empty.

Warning! Warning! Warning! My wife and I recently visited this business; and my wife used the change machine, she put $ 20 in the machine and not only received quarters but dimes also. When my wife advised the young female attendant, she acted as though my wife was not telling the truth. And when the quarters were counted and came up short the attendant throw the missing quarters on the table, which highly upset my wife, you do not throw anything at customers. The next time that we needed quarters I went to the change machine to retrieve quarters, the machine gave out quarters, a nickel and a dime, before I removed the change I let the attedant view what came out. I, m am a U.S. Marine Corps Veteran, and a former
police officer, and I have dealt with the public for a very long time; and before anyone
is hired to work with public, they should have a complete back ground check. If it were not for repairs taking place at our home we would not have experienced such treatment. Now after retirement I am in the education field, and word of mouth can make or break a business, so I suggest that you retrain your employees in customer service. A dissatisfied customer.

I hate this place. I’ve been there three times and after the 2^nd time I told myself I’d never go back– 3^rd time’s the charm. Now I remember why they suck. Aside from the woman who runs it being rude & extremely unhelpful (and the parents constantly screaming at their screaming children) they charge you ONE QUARTER FOR 4 MINUTES OF DRYER TIME!!! Dude, 4 minutes!!! All of the other laundromats in this area give you at least 7 minutes for your quarter (and I don’t care if it’s a ‘big’ dryer, or a ‘regular’ one, the cost of electricity for running a dryer for a few extra minutes is negligible). Like it’s not bad enough having to shell out $ 4.75 for a washer, then they have to go and rape your wallet with the cost of the dryers! Also, if you decide to go here, you better hope it’s on a day when they’re not using every single one of the cheapest washers to do their drop off laundry, because that was the case the 1^st two times I went there. And it’s also not awesome having to listen to shitty pop music AND the frigging television at the same time! Jesus, ADD much? I’ll stick to the quiet little laundry place down the street and leave this one to the people who haven’t figured out that they’re being seriously ripped off (and annoyed) at Launderland. Oh yeah, good luck getting a parking spot in the lot, because it’s shared with the bank-​and probably the other businesses next door, and only holds about 20 cars (I’m not saying it’s the laundromat’s fault that parking sucks, it just does). Lastly, yeah, the customer service– that sucks too. Maybe it’s because they have so many unhappy or angry customers that they are unhappy and angry themselves, but you’d be surprised how nice people will be if you are nice to them to begin with– if you try to help them when they have a problem with your service, or if you make a mistake and apologize and try to correct it, then the customers would be nicer to you. Don’t work in customer service if you can’t be f*ing nice to people.

So sad to drop by rating. My relationship with Launderland started out great. My rating is for their drop off service. I’m an extremely busy person and I don’t have time to do my own laundry, so I dropped off laundry every 2 to 3 weeks or so. I patronized this place for over 3 years. It’s pretty affordable. It started out pretty reliable. I loved having same day service and perfectly folded laundry every time. The convenience was worth the drive and the price.
Then something happened. I don’t know what. It started with one time I had dropped my loads of early in the morning and asking for same day service. I always give ample time, so I returned late that night and my laundry still wasn’t done. No work shirts for the next day, and no linens for my bed. The employee was also unapologetic. I decided this could be just an off day, and gave them another chance. It happened two more times after that. There goes that reliability factor.
The real problems started when my laundry came back stained… twice. I had about $ 100+ dollars of formal dress shirts come back ruined from Launderland. First there was a grey, gummy substance all over some of my clothes. The second (and last) time there were reddish ink spots on almost every article of clothing I had. It was as if these employees don’t know how to wash colors and whites separately. Good luck trying to get reimbursement or a discount. When mistakes like this are made you can be as polite or as assertive as possible… they’re unapologetic.
It also seems that when certain employees are working, the clothes are late and/​or folded improperly. What do I pay for exactly? I thought I was paying for same day wash and fold service, but I’m not getting it here… not anymore.

This is the most poorly laid out laundromat I’ve been in. Crowded, lots of obstructions, and tiny folding tables. AND I find it super annoying that the wash and fold business takes up a good portion of the machines. Pluses are the tables and chairs, well lit,
tolerable music, parking. Over all, I’d give it a «meh».

This is a great place to get your clothes stolen from. I went across the street to get coffee while I had 2 loads in the dryer. When I got back they were gone! I asked the old asian lady that was working there what happened and she treated me terribly. She did not seem concerned at all that my clothes had been stolen while she was right there!

I was unimpressed with this place. I saw good reviews and wifi so I tried it.
First, there is NO WIFI here.
And the machines are super expensive. They’re quite large, but I don’t want to pay $ 4.25 for a wash. No, thank you. Not again.

This review is for the delivery and washing service.
Our first try was great. We dropped a ton of items off and they turned them around quickly and delivered them without a hitch. The clothes looked great!
Then we dropped off our second batch for cleaning and the results were… not so good. Though many items were satisfactory, several items (most of the whites, some towels and a few other pieces) had orange streaks on them! Everything is packed and bagged so you don’t really see anything until you’ve left their location. So, we contacted them as soon as we discovered the streaks and encountered some of the worst customer service Oakland has to offer. Basically, the woman who responded gave us a big ‘suck it’ and grudgingly agreed to wash one shirt. I guess it’s back to Woody’s.
Pro: delivery, first time was great
Con: poor customer service, streaks

This is about as clean as you can get. I used this place to clean a soiled uniform. Lots of big washer and small washers for your use. I lost count how many big dryers they have. They keep this place really clean. I’ll come back in a heartbeat if I need to wash my uniform again.

This is a great laundromat. I recently went to a different one in oakland and man did I miss this place.
As far as cost, it is not that expensive. There are cheap small washers in the back. But I usually go in with a LOT of laundry (at least 2 weeks worth of clothes) and it usually costs me about $ 6 for everything. And it is spic and span clean. Like super duper clean.
They also offer wash and fold service at $ 0.85 a pound. When I brough in 2 weeks worth of clothes the cost for them to wash, fold, hang shirts (with my hangers) was $ 25. That’s shockingly cheap. I have decided to treat myself once a month to wash and fold, and it makes me feel like a weathly one percenter.

After getting over the shock of washers that require anywhere from 13 – 28 quarters to run (those are BIG washers), I do like the following:
Machines are clean and work well.
Layout is nice, here are tables to fold and seating along the front.
Since they also run a wash and fold service, the owners have always been around and visible when I’ve been there, which is a plus.
I saw one owner actually *cleaning the machines*.
Machines that are out of order are clearly labeled as such.
The change machines work and can change up to a $ 20 bill.
There’s a good sized parking lot.
It’s across the street from World Ground (as well as Roland Rosario Wine bar, inside), so I can grab a coffee, or if needed, a glass of wine while all the laundry is is going.
Actually those are a lot of pluses. I agree about the noise (sometimes laundromats are just too much fun for kids) and lack of wifi, but frankly, I’m not bringing my laptop to a laundromat (I’m paranoid). There is wifi across the street at the café, so that might be do-​able.
Last visit I brought a book, and was able to check email on my phone, so I was cool, and got all my laundry done in an hour!

Overall, this place isn’t bad. I normally do my laundry at home, but I have this huge comforter that needed to be washed and it doesn’t fit in my washer and dryer. However, I think I prefer Woody’s for washing my blankets.
Pros:
— Private parking lot. Not a lot of parking spaces, but it is free and not street parking.
— Clean. I have never been to a cleaner laundromat. While I was doing my laundry, an employee was cleaning all of the machines, inside and out.
— Lots of places to sit. There are tables near the window and along one of the walls.
— The dryers work extremely well. It only took 24 minutes to dry my huge comforter. I have never gotten it to dry that fast.
Cons:
— No wifi. For this reason only, I am more likely to go to Woody’s the next time I need to wash my blankets.
— There are so many vending and game machines along the walls, that it took me a few minutes to find a detergent dispenser and coin machine. It was a bit annoying having to spend that much time looking for them.
— The music was way too loud. Even through my noise-​canceling headphones, it was very distracting. If I ever go here again, I am bringing earplugs.

This place is great! They have places to sit with tables for folding and they have «café» style seating by the front windows. There are 4 different washer sizes. One that is about $ 7 which is the biggest and then it goes to $ 5.50, $ 4.50, and $ 2.50 I think. As for the dryer I didn’t notice sizes but the one I used was .25 cents for 6 minutes of dry time. I tried to take mental notes.
I used a $ 5.50 washer which holds about two loads of laundry and it took like 30 mins to dry so I didn’t spend that much to wash today.
I hope this information is helpful!

Unlike most people, I enjoy going to the laundromat. Most of you probably think I like it for one of the following reasons:
1. Because I want to die, but feel guilty about putting my parents and friends through a «suicide funeral,» so I go to the laundromat because there’s a very good chance of getting killed without it being my fault.
2. Good place to find quarters on the ground.
3. Because my feet are wet and I want to dry my socks, and my underwear is yanking out my pubes because I’ve been wearing it (inside out) for several days and I’m getting a «matting» effect. So I can rinse them out in the sink and use the dryer for a few minutes with the quarters I find, and then life is set.
All of those answers are wrong. I like going to the laundromat because it’s a chance to sit around and do absolutely nothing, which is my favorite thing to do. Sometimes it’s nice to stare and drool at a rotating cylinder that has my underwear in it. In fact, most times, that’s a pretty good thing.
Launderland makes this easy to do. They have a parking lot, so if I had a car, that would be convenient. They also have Neo Geo, which I won’t play, but I’ll sure look at it for a few minutes. The downside is that it’s kind of expensive, but I only dry my clothes there after I shower in them or after it rains. I’m sure there’s something that sucks about this place, but I can’t think of anything offhand. But to be fair, I’m still hypnotized from the spin cycle, and I just entered the megabong zone.

This place is okay. After coming here for years, I wanted to stop in one night just to get some quarters for the wash at my apt complex. I wanted change for a 20. I mean they are getting the money anyway right? And its not like the place was full of people. it was about to close at 10pm or so.
The lady was downright rude to me. I asked her if I could as a long time patron and she told me some b-​s about how she has to pay some fee to the bank now. I offered to pay the fee and she still denied me my quarters. How rude?
Plus, this place should be open later. Who closes at 10 anyway?
I won’t be back.