Infiniti of Oakland

Stopped in late November, early December as our G35 was smoking. It ended up the oil dipstick wasn’t pushed in all the way after checking the oil and oil had spurted out onto the engine; hence the smoke. They reinserted the dipstick. Job done? Not so fast…
They also changed the oil without telling me first; charging dealer rates and after all the labor, parts, etc., my little checking in cost approx $ 160. WTH!
Lincoln M. Haven, the service advisor also informed me that — after, according to him, a thorough and complete inspection — the rear bushings were leaking and it would cost $ 1,900 to fix. Haven said it would take a day plus to do the work once the parts arrived. Funny. I never saw evidence of a rear leak on the car at all or heard any squeaks coming from the rear. Being of skeptical mind regarding this recommendation and the amount of money Haven wanted me to part with, I called and took the car to Les Schwaab (sp) in Concord where we’ve had brake work done to have them take a look and see if, indeed, new rear bushings were needed.
Schwaab put the car up on the rack and showed me that the rear bushings were NOT leaking and NOT needing repair and replacement. The bushings were dry as bone. Les Schwaab saved me $ 1,900 that Lincoln Haven wanted me to spend for no reason other than inflate Lincoln Haven’s and Infinity of Oakland’s bottom line.
NOTE: Schwaab did NOT charge an inspection fee. They were glad that I saved my coin. Save your coin. Get your work done at Les Schwaab.

Just had an incredible experience with Rafael at Infiniti of Oakland. My family and I had been in the market for a new car for months and like most we had shopped around and gone from dealership to dealership. Unlike most we also were shopping for the right dealership to ensure we got a great deal. We found both of those things at Infiniti of Oakland. Rafael and the finance manager Max we both incredible and have earned much more than just our business, they earned our trust and admiration. This is the first time I can actually say I enjoyed my car buying experience. These guys worked hard to ensure we got the most out of our deal. They fought hard to get us a great deal. For us Oakland was quite a drive and I was unsure if I wanted to make the haul just for a car but we are very glad that we did. If you are in the market for a car new or pre-​owned give these guys a chance at your business. They have earned ours and we will definitely recommend them to anyone. Go see Rafael and Max. You’ll be glad you did.

Exceptional service from Lincoln! He’s very welcoming and he makes sure I get a text/​call immediately after the service is done explaining what was done and what needs to be done in the future. I will definitely be back for my next service!

We purchased our 2014 QX60 Hybrid Fully loaded and worked with Dara, great guy and Sales was legit and I highly recommend it.
This review is mainly for their service department that is shared with Nissan. When we had problem with our QX60 transmission, nothing but lies from the service team. Including the requirement of having to refuel for loaners and also paying the fine for toll pass.
There is a reason why we take our business to Redwood City and spend our money over there instead. Better service and staff that actually cares and work hard with you to resolve issues. Additionally, there loaners doesn’t require refills and all there vehicle is provided with a Fast Trak Transponder.

Lincoln is THE MAN!!! So… my Q50 Hybrid was lightly overdue for an oil change + tire rotation.
12:40p today:
Me: Do you have time to do an oil change + tire rotation today while I wait?
Lincoln: Sure!
Me: I’ll try to stop by later. Thanks!
I then was dreading the usual 2 hour wait at most other places and decide to have lunch first and take my time. I stroll in at 2:20p, Lincoln knows who I am, has all the paperwork pre-​printed and all he needed was my signature and he ran off to find a tech to start working on my car.
At 3:09p while I was waiting in the lounge, I got a text from him saying it was done. So in less than 50 minutes from me dropping it off, they did the oil change, tire rotation, checked the tire pressure AND washed and vacuumed my car. And you can tell it wasn’t just a quick wash job either because the my piano black center console with 2 touch screens which is notorious for being a dust magnet was spotless as well.
Now I don’t think I could take my other cars anywhere else… Truly exceptional service!

WORST DEALER EVER, Do not go there to buy a car… Ahmad is so rude when he answers the phone. My son came in to test drive an Infinity and they told him that they don’t allow customers to test drive cars. What dealer does not allow you to test drive a car. Worst customer service ever. I called in to complain to the General Manager and was put on hold for 10 minutes and then Ahmad hung up on me and was very RUDE. you definitely lost a sale…

I’m a fan! This group is wonderful (and I’ve got two other Infiniti dealers to compare).
This review is for the service department. Dean and Lincoln are the best! They are pleasant, know their customers well, and service is wonderful. Dean even set me up in a loaner model today that he knew I was considering at my lease end. And best of all, they honored a deal I had with another Infiniti dealer without hassle.
I lease every three years and will be leading with them next time!
This dealer and service is HIGHLY recommended.

Max the internet manager was great !! I got my new QX60 from him. He is very knowledgable and respectful.

Came for a test drive. Max took great care of me and I walked out with a beautiful G37. Great service and very professional and personable.

These guys are awesome! Came to look and left with a car… A+ max rivadeneira at Infiniti of Oakland! These rock just like the warriors

I got my new QX70. Max the internet manager was very helpful and professional. These guys rock!!!

Max Rivadeneira helped to set up my new Infiniti Q50. Everybody is nice and professional. Love these guys.

Infiniti of Oakland… don’t think just straight use these guys for any sales or lease needs. My sales guy Dara Sock was outstanding. Go here! Amazing.

I had a great experience at Infiniti of Oakland!
The customer service was excellent here! Max was very helpful and put in the extra effort to get me a great price on a new vehicle. Even though they were closed for the day, he contacted his manager and worked a deal so that I could drive the car off the lot that day!
In the service department, Lincoln is exceptional at his job. He always goes out of his way to keep me informed about the status of my vehicle and provides with me with superior customer service.
I would recommend Infiniti of Oakland to everyone!

I brought in my husband’s car for service. I wanted to have the recall taken care of and a simple oil change, for which we had a coupon. They were able to do it the same day, hence the two stars, but then gave me a hard up sale to make me do an oil clean out. I tried to call back and cancel that to get a simple oil change once I learned that that was completely unnecessary and they did not return my call until the job was done. It just figures that they send out those coupons to suck you in for service and then they upsell you 4 things you don’t need. Just be aware and hold your ground to what you need up front.
UPDATE — They graciously reduced the rate to the oil change rate and we were able to get out in a timely fashion. The car was very clean and seemed to run great.

Max Rivadeneria was my Internet Sales Manager. I came in to see my 2010 Chevy Tahoe and I was not able to go through with the deal because my significant other was not present. He made it happened to where he held the truck three days later for me to come back with my wife and complete the deal. There was no pressure, overall it was a great experience. If you are looking for a vehicle I recommend you come down to Infiniti of Oakland and see max and I’m pretty sure he will make your experience a good one as he did mine.
Thanks Max!

After a few looks, we shortlisted an Infiniti and an Acura. The credit for finally picking an Infiniti goes 100% to Max Rivadeneira!
He has a great manner, definitely not your typical car salesman. It’s rare to have someone authentic, knowledgeable and patient guide you through the process of car buying.
Customer Service means a lot, and Max understands that. At the end of the day, we are happy campers, and not just because of the beautiful car!

I came to the Infiniti of Oakland dealership in search of a new car and was greeted by Max Rivadeneira. He is the internet sales manager. He rolled out the RED CARPET service for me! I let him know what I was interested in (because I had been to another Infiniti dealership previously) and he asked a lot of questions. He took several hours with me and showed me the robust technology that comes standard within the Infiniti that I was interested in as well as other cars that fit my price range and incorporated what was important to me.
Previously that day, I went to the Lexus dealership and was not impressed. Even though the sales person was nice and wanted my business, they were not able to talk in detail about features or about how the car would electronically store your car preferences (like seat position, climate, music, etc) like the Infinit Q50 Hybrid does as a standard feature. In addition, the Lexus was offering their car at $ 10K more than Infiniti with les horsepower and less technology.
I would recommend that anyone in search of a new car to consider Infiniti. It offers the most value for the money within its luxury class. In addition, this dealership has friendly and top of the line service!

First things first: This dealership is NOT affiliated with the old Oakland Infiniti formerly located at the same address. The former owners (who own another dealership in Oakland are complete bozos, and, in my opinion, are shysters who should be avoided at all costs). The NEW Oakland Infiniti has a new staff. These guys are good.
The service department is run by Lincoln and Dean, both of whom have extensive experience with Infiniti service. These guys will take care of you. I used to bring my car to Niello in Concord, but I like the service here much better.
ADDENDUM: Although this dealer is great, Infinitis are not. By far the worst car I’ve ever purchased. Moreover, Infiniti’s national customer service center is equally unhelpful. The only – and I mean only – saving grace is that this dealer has an excellent service department.

Ogm I just got the top of the line infinity. Max rivadeneira help me out a lot he is the guy to talk to so if your looking for a dill please go down there now
S.o to Paul Bunyan