IMPAC Health

Saw a chiropractor here back in February 2013. The office told me that I had not met my insurance deductible and charged me full amounts for a handful of visits. Didn’t think anything of it until a few months later I had to see another doctor. Once again was billed for full amount because my deductible had not been met.
Turns out Impac never sent claims to my insurance company. Also found out that my insurance doesn’t apply deductible to chiro appts and I only should have been charged for an office visit.
7 months later Impac has been bought out by another doctor who re-​filed the claims, received payment from my insurance, and yet I STILL have not been reimbursed. On top of that, no one from the chiro office will call me with updates.
Most frustrating experience ever. I don’t know who owns the practice now but obviously will not be a returning patient.

I desperately miss my visits to Dr. St. John-​Roe and the massage therapist at IMPAC health.
In 2005 – 2006 between the time that I was struck by a car while bicycle-​communing home from work and the time when I left the area to attend graduate school they helped me heal from my injuries. To be honest, I am still healing from those injuries 6 years later, but at the time they helped alleviate the pain and stiffness I was experiencing when it was at it’s worst. I have rarely felt so cared for or as listened to when I visited Dr. St. John-​Roe. More than a health care provider, Dr. St. John-​Roe is a healer — one who’s compassion and care heal the soul as well as the body.
Were that I still lived close by and were that my health insurance plan still covered this kind of «alternative» care I would still be visiting this clinic regularly, but alas…

BUSINESS PRACTICES
The following statements are true:
i caught dr. roe billing my insurance for services that she did not render. when i called her about it, she said it was a «mistake» and would get back to me. it has been over a month and i have not heard from her.
when i booked for my initial consultation i was told that the fee would be $ 31. when i got there they told me it was $ 40. (not a huge deal but indicative of the business tactics of the company)
i was then told by dr. roe that i have to come twice a week «until she can figure out whats going on.» when i asked how much my insurance covers, her reply was «don’t worry, once it runs out we have payment plans»
The following statements are opinion:
This place is an insurance billing machine. It is set up to look like an MD’s office with lots of rooms and a spacious front lobby area with medications on the wall, giving it the appearance of legitimacy. don’t be fooled by appearances.
CHIROPRACTIC CARE
Truth:
on my first visit, she did one adjustment on my thoracic spine, a squeeze from behind with folded arms, and told me to come back a few days later, which i did b/​c i like to give the benefit of the doubt. she spent about an hour taking my medical history and talking and about 1 minute adjusting.
on my return visit, when she tried to adjust my neck, she was yanking it around with no release of any sublaxations. she did not adjust my pelvis or ribs or anywhere else. a failed attempt at my neck and one good push on my back.
opinion:
dr.roe was unable to perform adjustments on me above and beyond what you could do your friends by cracking their backs. she is very good at talking and sounding like she knows more than you by using medical terminology and telling you about your posture. she also has a very cold manner.
there are enough chiropractors in berkeley to choose from, don’t waste your time or your money here. even if the adjustments were amazing, what about ethics? would you want someone who «mistakenly» erroneously bills for services to be your medical provider?

Still going to Dr. B 5 years later. I have recommended her to a couple of friends, who years back referred me to a great San Francisco Chiropractor. They are both over the moon happy with her. Nice to be able to return the favor.
Dr. B, uses many different modalities and I sometimes am able to go months without an adjustment, and have less pain than when I was in my 20’s and 30’s and had to go 2x a week. Considering I have a few structural and disc problems and am now 55, this is awesome.
Dr. B rocks!!!

I met Virginia Roe almost 9 years ago when I had constant pain in my left hand, arm, shoulder and neck due to a work related RSI injury. After my first visit, the pain significantly subsided. It was amazing! She continues to regularly treat me and other health related issues that have arisen over the years.
I continue to see Dr. Roe on a regular basis, because I have found her to be an amazingly informed health and well-​being practitioner AND she not only treats the obvious symptoms, but she caringly works to heal the whole me. She has asked questions about my health that my MD has never asked, and thus has made crucial connections between my health and my pain that western medicine has not.
She has helped me deal with and correctly identify digestive issues and assisted me with natural ways of dealing with colds, bloating and all sorts of other health issues I have had over the years.
I have the utmost respect for her work and value her professional opinions greatly.

I know Dr Deleen Bivolvic since she has moved to bay area to practice.
She is a great person, an excellent physician and know what is wrong with your body. Her advice works perfectly and after all i admire her because she is a caring person too.

Dr. Roe has been a very compassionate healer… I have been going to Impac health for about 10 months and have had much benefit from doing so. I’ve had a few different aches-​back, shoulder, head and this has helped me feel so much better…

Dr. B is a miracle worker (or nearly). That’s all I can really say. She’s found answers where my regular physician was clueless.