Hugo’s Tours & Travel

This guy Hugo is completely unprofessional about his own business. He blamed everyone else for all the issues that happened on the trip to reno. It was a chaos with the rooms and we ended up being a room short. He told two of the passengers to fix the room situation instead of fixing it himself and just walked away. He didn’t clean the bathroom on the bus for our trip back and the smell was unbearable. He continued to argue with passengers saying it was dumped and when we got to our stop in Sacramento he said the driver didn’t dump it like he was supposed to but never offered an apology to the passengers. On top of all of this he overbooked the bus but luckily someone didn’t show up. If you do choose his company be prepared to put up with a lot of b.s.