Golden State Warriors Team Store

Today I received EXCELLENT customer service from Eugene and his co-​workers. They took the time to help me find the right gift and they were patient with me while I was on the phone with my co-​workers trying to make a unanimous decision. I never once felt rushed or pressured. Thanks guys and THANK YOU Eugene, you went above and beyond today! #MVP #MVP #MVP #Eugene

This review is for the ONLINE process.
Ordered 3 finals hats, the ones with «back 2 back» over the bridge logo and did NOT receive a receipt or confirmation email until it actually shipped! I actually had to call in after long wait times to see if my order even got through. Not even that, but I had to complain and bitch about having the right ship date; they tried to push my ship date 2 months later from my purchase date! That’s not evn the worse part. When it finally arrived, they sent the hats with just the bridge logo! This is not what I ordered…
I just gave up after waiting 12 minutes unsuccessfully trying to get in touch with them about this order. I might be stuck with these dam hats now since you can’t reach them via email or by phone.
Warriors is such a big organization. We won last year so why haven’t the team store prepared for sales a year later? How do you do business like this?! It blows my mind how unorganized this team store is. I will NEVER be purchasing anything from you guys ever again. And I will spread the bad experience as well

I purchased a Livingston jersey size L from the website and had it shipped next day. Unfortunately, they consider it to be «custom jersey» and it will take 5 – 7 business days before it leaves the warehouse. Bad on me, it says this on the website but I guess I just didn’t think it qualified as a custom jersey. Not impressed. When I checked out, I looked for any sign of a tracking number or an estimate as to when it would arrive, but found nothing so I called. They cannot tell me anything else besides «5 – 7 days.» I’ve been spoiled by Amazon Prime.

All the reviews here about the online store are so true! I had a bad online experience trying to buy shorts, so I decided to go to the team store, figured they would have everything. Well, I was looking for an Igudoula jersey, they said they only carry the starters in the store, I would have to order that online. So I decided to get some shirts, $ 40 a T-​shirt, I figured they would be pricey, but oh well, found some I don’t see that often. Really small place, I thought it would be bigger. Overall, just a so so experience!!!

I will never order from here again!!! I ordered a father’s day gift for my partner and it took over a week just for them to ship the item and it wasn’t a pre-​order item. The website said ships in 3 – 5 business days but it’s more like 8 – 10 business days. I WILL NEVER ORDER FROM THEM AGAIN!!! You need to order whatever it is you want 2 months in advance in order to receive it on time or go pick it up. I HAVE CALLED CUSTOMER SERVICE MULTIPLE TIMES AND NOBODY CAN HELP ME !! I will NEVER ORDER FROM THEM AGAIN! CHANCES ARE I WILL NOT GET MY GIFT BY FATHER’S DAY THANKS ALOT!!! If I could give no stars I WOULD!

This store is ran like no one cares they never have the merchandise you want it’s always an excuse this place is rip off any disappointment! So last year they had nobody you wanted on the shelves and the finals hats they had this year never showed up there’s something going on who’s to say, I bought a championship hat and it was an iron-​on sticker which would fall off in a matter of weeks to see them sacrifice quality for-​profit is so petty they should be embarrassed!!! I normally wouldn’t write so much but it just keeps going and going on all the bad things I know for example I took the day off work to buy a finals hat just to find out they didn’t have the official ones it was a cheaper version and no one wanted them so I called and I got to talk to some guy named Jeff he’s the manager but it’s always a broken promise they say they’re going to get hats and call you. back but they never do I even called the owner of the Warriors I got his receptionist I left her a message let’s see if he’ll get back to me! Oh yeah one last thing everything has an excuse to them the number one I hear it’s that Nike is coming in one more year and there won’t be no more problems like this but in reality it’s bad management not ordering the right items not hiring the right people and not caring about their customers definitely management I no longer shop there and I always recommend people not to either until they change this Lets go Warriors !

I wish I read these reviews before purchasing an order online. I placed an order for a jersey on April 14^th told it would take 3 – 4 weeks. It’s now been over 4 weeks I’ve called emailed and customer service is trash they can’t do much but «call» Cindy which happens to never answer the phone. This is soooo frustrating cause even after calling customer service you never really get answers and contacting this so called manager is literally impossible. I wish they were as quick to ship your stuff as they are to charge your card. Team ownership has to find out about this horrible problem, and fire whoever runs this frap. This team doesn’t deserve this bs. I will be reporting to the BBB!

This is my first visit to the store on a non game day, came here to buy some gifts to bring back to my family that lives in NY.
My review is about the people working there. It was nice to be greeted upon entering the store makes you feel welcomed so I started looking around to see if I can find what I was looking for. Walked around a few times made sure to check each rack & not once was I approached or asked by any of the 5 team members working that day if I needed help finding anything. They were too busy talking, so I walked right out.

Went to the Team Store at the Colosseum to buy a 73 victory hat, they were all out (not a big deal). I asked them when they would get more and I get the rolling eyes and an answer of «later this week, I don’t know».
The people working there seem disinterested in their jobs, all talking about leaving work «I wish I could leave now!», not helping customers or being really snide with their comments. I witnessed it two or three times while I was there for 20 minutes!
This is probably all the crew that used to work at the Oakland Walmart that found a job here somehow.
This was on Wednesday, April 20^th at 2:30 p.m. 2016.

Avoid buying from their online at all costs. The customer service is non-​existent.
My experience with the Draymond Green «The City» jersey that I ordered has been nothing short of horrible. My credit card was charged right away. They showed the item as in stock (5+) when I ordered, so when weeks passed before getting any updates, I sent an email asking about its status only to get zero response. I call another week later and was told that it was actually a custom order that should ship the following week. Two weeks go by without anything, I call again only to be told that it was on backorder, and that they had left a note with the warehouse supervisor Cindy to call me about my order. Only of course I never received a single call back despite leaving a message for her directly. Another week goes by and the same exact thing happens after I call. The «customer service» they give you is completely useless because they have outsourced to outside of California and they can’t as much as issue you a refund, only the warehouse supervisor Cindy who doesn’t seem to actually work at all can do that. I actually have to go as far as filing a chargeback on my credit card because these clowns couldn’t be bothered after they have taken my money.

Never order anything online. Put in a order in January. They sent me wrong jersey. Returned it and they never sent me a replacement. 2 months. 8 phone calls. Countless assurances it was on the way. Finally got a ‘manager’ on the phone who told me it would take more than a week to fill the order. Demanded my money back and washed my hands from this worthless excuse of a business. The Dubs Deserve better than this POS!

I’ve actually only visited the main team store twice. Once after one of the finals games last year and last Wednesday, March 23^rd during a regular season game. During the finals, there was a line, but it was Game 2 and unfortunately the Warriors had lost, so I think most people just wanted to get out and drink their sorrows away. The line wasn’t too bad. Last Wed, the line was awful about an hour before the game, so I decided to try during the game. I went after second quarter started and there was no line!
The team store does a special for every game. This past Wed, it was 30% off commemorative jerseys. The roommate wanted one in Small of Klay or Iguodala, but unfortunately all they had left were Curry jerseys in XL. (The roommate ended up ordering the jersey online. Same deal, but you have to pay shipping.) I ended up getting a GOLDEN STATE WARRIORS ADIDAS YOUTH «PRIME» PULLOVER HOODIE — ROYAL ($ 50) for me and a GOLDEN STATE WARRIORS JARDEN SPORTS STEPHEN CURRY SLAM DUNK SET ($ 20) for the roommate’s nephew.
There are other smaller stores scattered throughout the arena, but the main team store downstairs has the most selection. It’s worth checking out just once to see what they have in stock. Especially for any Warriors fan looking to see the merchandise in person.

I eventually got a call back from the warehouse manager. She was able to politely resolve my problem over the phone. My advice if you need to return/​exchange anything, try bringing it to the retail store in Oakland first so you don’t have to wait.
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I ordered something in early Dec and returned a couple days later because I got the wrong size. I followed the exact instructions that they provide and tracked the package to make sure it was received and signed for. To this day I’m still waiting, come on really?

I have seriously NEVER had such a bad experience in my life as I have with this store. I ordered a shirt online in December. I was planning to attend a game in January and really wanted this particular shirt (only sold online) so I could have it to wear for the game. Ordered the shirt December 30^th, it arrived to my house Jan 5 – only to discover they had shipped me the wrong shirt. I called their customer service line, to be told that they could not really help me but that I would have to contact their manager. I have called her 6 times over the last month and left numerous voice mails – only to receive NO response (still to this day). I have called the customer service line multiple times over the last month, and am ensured every time that the manager will contact me – BUT SHE HAS NEVER GOTTEN AHOLD OF ME.
I have never seen such a dysfunctional customer service line. For the warriors being the best NBA team – why is their online store SO terrible. It makes no sense.
The warriors game that I attended has since long past and I still have the WRONG shirt that was shipped to me, and STILL have not heard from anyone that they will help me or compensate me for this mistake that THEY made.
NEVER again will I ever oder from this site.
I dont understand why it is so difficult to get a response from someone and to receive help on something that was THEIR mistake to begin with.
Long story short: it has been a month since I received the wrong shirt, and I am still sitting here with the wrong shirt, and no response from the team store as to how they will fix the problem.

Like many, I started following the Warriors during the Finals, but I refrained from buying any logoware. I have strict rules for myself about this and until I had watched some regular season games I was not going to buy a shirt because Bandwagon fans don’t deserve it. Don’t laugh. I have my standards. I have done that and started looking for a shirt. I wanted a long sleeved shirt, but the one I fell in love online w/​was the Chinese New Year shirt. It’s going to be the Year of the Monkey, my year. I saw one, ordered it and in less than a week it has arrived. It’s an attractive grey and the material is sturdy. I’d be able to wear it more in cold weather if it had long sleeves but I’ll wear it when the weather warms up. As it is, I’m pleased w/​the shirt and w/​how quickly it arrived.

*UPDATE*
So apparently their merchandise sales/​operations were given an award again this year. My favorite line was the extensive review of customer service and customer experience. The gear sells itself… don’t gloat about customer service and experience, I wasn’t treated like a human… it was more along the lines of cattle with wallets.
There are some friendly associates at the Team Store, but most are flat out rude. I’m going to give them the benefit of the doubt and say I don’t know the whole ordeal (working conditions, pay, etc.), but they really need to set what ever is wrong, right and re-​train the associates.
Pros: They have Warriors gear, so you don’t have to order online.
Cons:
Associates next to jerseys are jerks.
They were out of stock of certain merchandise.
When merchandise was in stock they raise the price.
Items are pricey to begin with.
Prices vary even at the different retail locations within the arena.
Here’s a tip, go on sites like Sports Authority, JC Penny, Kohls, and Dicks Sporting because you will find half the time the same shirts, hats, and other accessories with coupons and free shipping if you spend a certain amount. The only items you will have difficulty finding is anything that doesn’t have Curry, Klay, or Green on it.
If anything stop by and get the jersey you want. Almost everything else can be ordered elsewhere.

It is shocking how poorly run the Warriors Team Store is, considering the first-​rate organization the basketball team is otherwise.
Just looking at the online store, there are:
–items that are listed as in stock until placed in cart, then are out of stock
–items that are listed as in stock, but will ship in three months (why list it?)
In addition, prices at the physical store are usually higher than at the online store. Item stock also varies in between the multiple stores at Oracle Arena, and out of stock items are not re-​stocked in a timely manner.
Overall, it’s just a mess. You’ve got the most popular team in the NBA with fans wanting to give you money, and the place lacks basic organization necessary to run a semi-​efficient operation.

TERRIBLE EXPERIENCE! BUY SOMEWHERE ELSE. I of course want to support my hometown team by buying my parents apparel from the official store for Christmas presents. First off, my packages came on Jan 5^th. Merry Christmas! When the package did arrive, some of my orders were missing. That’s fine, people make mistakes. What’s not fine is when you call customer service. These people are empowered to do NOTHING, so what’s really the point in calling?
After finally getting the phone number of Cindy, the customer service manager, who by the way NEVER picks up the phone, again nothing. Believe me, I called her for 5 straight days and never did she ever pick up. Why even give her a phone? Just give her a pager. Even the customer service rep I spoke to said Cindy will never pick up the phone, let alone call back. At this point, I had sent 2 emails to customer service and left multiple voice mails with Cindy and still nothing. I am literally sitting on hold for 15 minutes as I am typing this review.
However this situation is resolved I can tell you I will never purchase anything from the Warriors team store in the future! I know you’ve experience a 40-​year drought so you can excuse sub-​par service, but you are a championship team now. Newsflash, there will be an increase of people buying your shit. Step your customer service game up like the team stepped up theirs. This is a bad reflection on the Warriors…

BUYER BEWARE WHEN ORDERING FROM THE ONLINE STORE.
I ordered 3 jerseys and 4 tshirts shortly after Thanksgiving. They broke my order up into 3 shipments. The first and the third arrived just fine.
The second (the most expensive — the 3 jerseys) was a nightmare.
The box was addressed to me but the contents were for someone else’s order entirely. After calling customer service (and waiting on hold for 15 minutes) I spoke to a very unhelpful and very confused rep. A portion of our conversation:
Me: I was sent someone else’s order.
Him: What’s wrong with the order?
Me: It’s not mine.
Him: Which products are wrong?
Me: All of them.
I’m not exaggerating. It took 10 minutes to explain that they had mixed the boxes up. I have a lot of patience for customer phone reps — I used to be one — but this person was baaaaaad.
He gave me the number to the manager and told me to call her tomorrow to get a return label. Now where have you ever heard of a customer having to chase down a manager to get one of their own mistakes handled? When I asked why the manager couldn’t call me he said he couldn’t guarantee that she would call. WTF. (Spoiler alert: the manager never calls)
I decided to throw a hail mary and call he number of the person’s whose order I had (who thankfully lived in the same city) since their details were in the box’s packing slip. I got lucky and the person not only had my package but was super nice. She agreed to meet up at a nearby Safeway to exchange packages. I find out later that the rest of her order was also messed up (only 1 of 5 items received).
In other news, if you do order from the store note that it will show up as some shady ‘8webretail’ on your credit card statement. The bank thinks this is a restaurant in Oakland, the number listed on your statement has a Denver area code, and literally there is nothing that ties it back to the Warriors store but is, in fact, the Warriors store. Don’t make the mistake I did and get into a merry go round with your bank trying to figure out where all of these weird charges are from. (God help you if they split yours up into amounts you don’t recognize until you sum them up.)
I didn’t think it was possible for any store to be THIS bad.

Hey procrastinators. Are you still looking for Christmas gifts?
As exciting as we have long experienced and witnessed in decades, the 2015 NBA Champions Golden State Warriors are indeed the most exciting team in all sports. No, not the Dallas Cowboys, not the New York Yankees or Manchester United.
Some of you have read from my «Quick tips», the store, located in the ground level only at Oracle Arena, will be open be until 4pm on non game days. And is open on Christmas day until the conclusion of the Christmas day game. The store will also be open after Christmas on non game days til New Years eve.
And if you are a Season ticket-​holder, you will receive 10% off your purchase.