General Computer Systems

Took my printer in. No one ever called me to tell me what was wrong with it, had to call and ask.

I have always had good experiences shopping here. I welcome having this mom and pop store in this increasingly changing neighborhood filling up with an endless line of specialty wine shops and restaurants. It’s better than shopping at Amazon too. We just walked over and bought a wireless signal booster for around $ 40 so we could have internet throughout our home. The person selling it to us (I think the owner) was very informative and the gadget was super easy to set up.

I took my computer in because of the bugs– it had 2 profiles and I specifically told them I had years and thousand of photos I needed copied before they erased– well they only looked on one profile and saved about 150 pics… Yes I was devastated and could not believe it — no apologies should be their theme song. They made ME pay for the restore which cost a few hundred and got maybe 60 pics that was it. Don’t waste your time with these bozos!

I took my computer to them because it was overheating and needed a new fan. They charged double than other places I called but said they had fans in stock. The repair was being covered by warranty and I cared more about same day service than price. Six weeks later the same thing happened. I took it to another company american tech who took pictures and showed me a new fan was never installed but the old fan was covered with grease to mask the problem, and General computer systems charged me for a new fan and double what the other company charged. It has been well over a year and no issue with the second repair. I was reimbursed for both repairs by warranty but was always disturbed by their fraudulent repair.

The first repair to my lap top took about 6 weeks. Fine, they said Alex was waiting for the right part. The quote was between this and that, and bit steep.
When the repair was complete, it lasted 3 weeks. I returned it and waited several weeks. After I called, it took several more weeks. We called again. A few days later, we got a call it was ready for pick up.
When I picked up the computer, there was an additional charge, which no one had mentioned at all. Since I had been quoted an original price for the repair of my computer, and that in fact, was not a repair, I refuted the extra charge. We definitely had different views on what good service and fairness is. I only hope that this repair works, because I am not going back.

worked here 6 years ago. They provide the best service and delivery good customer services.

Love these guys. I take my little electronic projects that I’m never going to finish, like soldering in a new battery on a vintage Synth, or removing a broken headphone plug from a piece of music gear or replacing the cat5 plugs on an ethernet cable.
Always willing and helpful,
Fast turn around and compared to the electronics guys/​bandits who service music gear these guys are incredible and about half the price.

When I took my laptop to GCS, I was assisted by red-​haired guy kind of nerdy but the smell of alcohol was on his breath. I had wrote my password on a post it and placed on the back so that he can log on to my computer. Well. I had to keep calling asking what’s going on and please don’t over charge me. He asked for my password and said that was the reason he wasn’t working on my laptop. Also, they claim it’s first come first serve, so your computer will be sitting their unless you put an additional $ 75.00 rush fee, which only guarantees that they will look at it sooner than later.
It took 7 days to return my laptop. The charge is $ 75.00 per hour and I was charged $ 112.50. I believe it should have been $ 75.00. I will definitely look around for a reasonable and more professional place when it comes to computer repairs.

So I don’t normally write Unilocal reviews, especially not negative ones, but this place deserves it.
I took in a desktop that was having Windows boot issues. I was almost positive that it wasn’t a hardware issue, and that the software had been corrupted. I had run disk checks myself and no errors had come up. However I was desperate not to mess up the data on the computer so I took it in.
They looked at my hard drive and were «sure» that it was a hard drive issue because they’ve had problems with that brand. They said they’d do a check to see if that was the case and backup any data they could. This would be $ 65. I thought, «ok, fine» and went with it. Turns out their service confirmed what I’d already known: it was a software, not a hardware issue. I paid $ 65 to have someone tell me what I already knew. That’s annoying, but hey, I agreed to it right? Fair enough.
However, I come home, and no joke four cables in my desktop had not been properly placed or hooked up on various drives or on my motherboard. What the hell? I’m lucky I know a bit about computers or I would have no idea what was wrong or how to fix it. In addition, I’d left my power cable with them, but when I asked for it back they said «we never let customers bring in power cables.» They eventually gave me one, not my own, but it works.
All this left me with the impression that the workers at this store do not take care with the machines they work with. If your computer and the information on it is precious to you, I’d highly recommend not making the mistake I did and going elsewhere.

Live just up the street from here and love that GCS keeps this neighborhood real. People in there super helpful and friendly. Cute red-​haired guy is just the right kind of nerdy.
Go there for a random plug you need, to fix your printer or get honest feedback that really you should just buy a new printer.

I go to them first every time I have a computer problem. They are clever helpful and friendly, this is a rare find! Honest knowledgeable service is a priceless find when it comes to something is important as my computer data.

I’ve had two older computers start acting weird on me and taken them to GCS. The guys at their diagnostic bench have always been super-​helpful and their solutions have always been what’s best for me. In one case they told me expect the device to die but that it wasn’t worth trying to upgrade (no charge) and in another they did all of the work while I got a cup of coffee. Fast, affordable and friendly — that’s a great experience from a computer repair!

A total disaster!
I had a 10-​year old Dell PC which was very slow and frequently «froze up». So I bought a new computer and took the Dell to General Computer Systems in order to to make certain that the old files were properly downloaded onto a flash drive so I could transfer the data to the new computer.
General Computer, including the manager, disputed my decision to purchase a new computer, insisting that the old computer was fine and that they could speed it up to the point where it would be «almost as fast» as the new computer at far less cost. What a joke!!!
They subsequently spent several hours cleaning and otherwise «speeding up» the old computer and downloading data onto the flash drive.
The results were pathetic. The «refurbished» old computer didn’t come anywhere close to being as fast as the new computer (which I activated as soon as I realized how far off base General Computer was). Plus in their downloading they managed to miss a key portion of the files stored in the Dell’s C-​drive.

Sweet mother of chrisst, the replacement keyboardd beggan to lose letterss on the keyss on ssecond day and well you can ssee thhe rest of thhe story.
at least I can usse thhe keyboard, righht? *ssigh*
–_–

Excellent neighborhood resource!
These guys are honest, fair and available to help right away.
They’ve been in business for decades and don’t emphasize polish — so expect a bit of time warp when you walk in the door. On the other hand you know the work is what is solid and keeping them in business.
They offer general computer advice and service. They also carry a modest selection of printers, computers and cartridges. They also have computer access and printing when you are in a pinch.

Bought Apple’s Mountain Lion upgraded operating system. It has been a nightmare to load. Huge program that requires an incredibly strong Internet connection. It took me a week, 10 plus tries, at different locations to finally get it done. A CD would have been a nice option for me. None are available.

My printer ceased working the day before my research paper was due. I was under the impression that there was a kinkos/​fed ex center around the Grand Lake area and was disappointed not to find one. I was referred to General Computers by the folks at the «Mailbox» store.
I walked in and asked where I could print something off of my thumb drive. The first thing they asked me for was a TEN DOLLAR DEPOSIT. I said, «no, I will not give you ten dollars, I have only have a five dollar bill.» I was immediately put off and asked how much it cost to print. They told me it was $ 4 for 15 minutes of INTERNET use, but if I printed really quickly they would not charge me. In that case, it was only supposed to be .20 cents per page.
When I went to the computers they were not turned on and took FOREVER to boot up. They had old programs, nothing up to date. I printed my 16 pages and went to the front to pay.
The bitch at the counter charged me $ 4 for my time at the computer, even though most of that time was spent turning the damn thing on… not to mention I did not use any internet. Plus my $ 3.20 for 16 pages.
What does that add up to? $ 7.20. Thats right, SEVEN DOLLARS AND TWENTY CENTS to print 16 pages on plain ass white paper.
This place disgusts me. They are so obviously money hungry it is absurd. There are signs everywhere offering a million different services, all at which come at an unclear, undisclosed price. They couldn’t even explain to me why they wanted a ten dollar deposit for the computer.
NEVER AGAIN!

Excellent! My Dell laptop crashed. I nervously brought it in to these guys early on a busy Saturday. The tech plugged it in, checked it out, and told me confidently it was a software problem.
He didn’t try to upsell me, quoted a 2 hour estimate ($ 150 tot), and said they’d need it for a full day.
I got the call on Monday and picked it up. It’s like new!

Most important information, first!:
–Ask for an estimate, before you leave. Have them write it down and get a receipt.
I Never got one…
–If they attempt to con you by going over the estimated price, or do work they did not notify you of (they are required to notify, by law), demand the estimated cost you were given, initially. The bottom of their contract states this policy (I pointed it out to them, so it might not be there, now). They get one star for being compliant, instead of continuing their cowardice.
Using my 30-​day warranty:
Heading in, tomorrow afternoon, to have the same problem fixed, twice. First time: they replaced the entire part (without notifying me, or letting me know it would go beyond the estimated cost).
We’ll see how that goes. I will be asking for a full refund.

If you are looking to buy a used computer, I advise you to NOT LOOK HERE!
I went into this store looking for just a smaller & lighter laptop to replace my 4 month old 15′ Toshiba laptop since I am starting to do more consultant work. I ended up being talked into trading my new laptop for a 2001 smaller & lighter Toshiba laptop that ended up having internal wifi and operating system issues. The internal wifi only works on open networks. The operating system needed a re-​install.
The day after I did this transaction, this place said that they would not fix the laptop issues for free or take it back. When I got it, they told me that they had a 60 day warranty policy…
Sketch…