Frontgate

I give Frontgate one star because they refused to post my accurate but unfavorable reviews. The first item I purchased was great and I submitted a review which was published. The 2^nd item was a doormat. I ordered it in April and it wasn’t shipped until late August. The 4−½ month delivery date was stated with the original order so I knew what to expect. It was a gift and I thought that was a long time. They wouldn’t allow me to cancel the order and didn’t make any status updates. The mat was lovely but they didn’t post that review. I also bought a $ 300 waste bin (yeah, I know). It looked like it had been heavily used for years. Part of it was broken and glued. Much of the surfaces had water stains and/​or discoloration. The packing tape on the box was so old that it was brittle and breaking off. They didn’t post that review. Most products have less than 10 reviews so I’m thinking they only publish the good ones.

I echoed the prior reviewer with exactly the same experience. I ordered an expensive door mat as a surprise gift so it must arrive on a specific date and to learn that it «might» get shipped from the vendor’s warehouse 16 days after my order date. I asked them to expedite the shipment at their expense, they said, «No, they will not pick up the cost». Customer services representative would do nothing to correct the situation but put all the blame on the vendor and kept saying that they had no control over the vendor.
Just like the prior reviewer, I put a review based on my user experience, the review got blocked by Frontgate.
I am now worried the quality of the rug would be like the services I have received from Frontgate,
Bottom Line: Frontgate is a bunch of marketing with expensive ads on WSJ to present a high-​end front. They are nothing but a clearing house and do not seem to carry any inventory in stock and do not care about their customers either. Buyers be aware!

If I could give Frontgate no stars, I would. Terrible quality control, and terrible customer service. I bought the Estate Monogram door mat, that was not only over a month late to arrive, the pattern was crooked on the mat, terrible quality control for the money. I wrote an honest review on their site, which they won’t publish — what’s the point of having customer reviews for products, if they only publish the favorable ones?! Totally dishonest, poor quality. I won’t shop there again.