Fernando Valenzuela – State Farm

My husband and I have been insured with Fernando’s office for about 6 years now. Him and the rest of the staff have always been incredibly nice, helpful, and taken care of all our insurance needs. I love the fact that anytime I call, someone is always able to assist me. I have recommended many family and friends to this office because I know they will be taken care of! Great Job Fernando!

I’ve been with State Farm for over 10 years and it’s unfortunate that I had to end my service with them. I was transferred to 4 different agents in the last 9 months and the last agent was Mr. Valenzuela’s office in Oakland.
I’ve never had any problems with State Farm until I stopped receiving my proof of insurance cards. I noticed that I’ve been driving around with expired insurance cards, which is a rare happening, so I called the office.
When I called Mr. Valenzuela’s I was helped or should I say not helped by an unprofessional female agent. Her phone mannerism were so unprofessional that it was unreal and beyond ridiculous to say the least.
I asked her if she could email me some temporary insurance cards and she said yes and I thought that was that. An hour later and no insurance cards. I called back and asked if she could make sure to email them to me right then, because I couldn’t drive without them.
She apologized and gave me an excuse that there were not many workers in the office and that’s why she couldn’t send them… Really? What does being short staffed have to do with you not sending me my cards. It literally takes 2 minutes, you had my policy number and info in front of you.
I finally got them, but honestly by then I was so completely turned off by the lack of service and not having my updated insurance cards in the first place that I called another insurance company and switched.
The lack of customer service doesn’t end there. I called the office the next day and the same apathetic unprofessional female agent copped an attitude with me when she realized it was me again.
I was then transferred to Mr. Valenzuela himself and told him that I would be canceling my insurance. I should have mentioned right then that the whole experience with his female agent was a complete turn off.
Anywho, this story doesn’t stop here, but you all get the picture. In the end I ended up canceling my insurance with State Farm and all I can say is that I never want to go through this crap again. It’s just ridiculous!