Enterprise Rent-A-Car

I got charged for a daily waiver of $ 10.99. I should have read the contract closer, but they had X’d off the spots they wanted me to sign and one of them included the daily waiver. Honestly I didn’t want or need it. Next time just remember to initial everywhere it says decline.

Car was getting fixed in Oakland, this Enterprise was nearby. They had excellent and friendly customer service. Nicole helped me and made sure everything was perfect. When my car was ready they gave me a free lift to the auto shop. Definitely recommend if you’re in the area.

This review is for the Enterprise truck rental across the street. STELLAR. I recently moved from the Bay Area to SoCal (still crying), and needed to rent a cargo van. Amidst the horrors of Uhaul et al, Enterprise is a shining star. Two reasons:
1) the cargo van itself was basically new, incredibly spacious, and drove as easily as an SUV; really impressive
2) the staff — shockingly courteous, efficient, communicative. They picked up every call, explained/​answered my questions each and every time (during the wildfires, there was a chance my truck would be requisitioned by fire dept), called while en route to the Enterprise lot in my neighborhood and let me know there might be a slight delay due to an 880 accident (yes, they’ll bring the truck to your location), comped me a few bucks when there was a slight error in the billing (some miscommunication with the regular rent-​a-​car on Broadway at my location).
David, Philip, Nancy — I spoke with each of them several times or more, and they were each nothing but positive and professional. Whatever Enterprise is doing in terms of staff training and corporate culture is impressive, and in stark contrast to their competitors.

They’re terrible all the way around. I would not recommend at all. Unorganized & all seem like rookies fresh out of college. Go somewhere else or you’ll be sorry.

First off I had to get a rental through the insurance company because my car was damaged. They gave us a sentra with tons of scratches and bumps. The guy who helped did the walk around and told us not to worry about any of the scratches and bumps! We get home the car road like crap so we called and the car back in to trade for a new one. We come back they say they only have a few cars and they are all the same so we kept the same car. So once we bring the car back they said it has a ding in the hood was our fault! So we all go back with the guy who did the walk through and he said he can’t remember! Really dude we only had the car a few days ! So he kept saying he thought it was there but couldn’t remember. then tell the lady that he thought the ding was on the car. after that he kept saying sorry wtf. so they go and charge me for it charge my card. This is so not a cool way to rip people off! So now I have to dispute this issue ugh !

This Enterprise is superb. I had to bring my car in to Toyota down the street for some maintenance and ended up needing a last minute rental. Not only did Enterprise send someone to Toyota to pick me up and bring me to their lot, they also gave me a discounted rate on an incredibly nice economy car and had a car immediately available to me. The service was excellent, I wish I could remember the name of the man who helped me but he was definitely a gem. Some rental companies hurry you through the paperwork and pressure you to sign things you don’t want to, but this was nothing like that. The man who helped me out was was nothing but helpful and friendly, and took the time to help me document any issues with the car before driving it off of the lot. They even gave me a ride BACK to Toyota when I returned the car later that week. Recommend 110%

I have rented from this location a few times, but this time was remember-​able. I need to be picked up to be taken to the location. I called around 10:30am to schedule a pick up and they were able to schedule me for 11:30am. My driver was at my house at 11:33am. That’s great for me. I was expecting them to be late lol. She got me to the location safely. The branch manager helped me and he was really nice and professional and accommodating. I will rent from them again.

This place sucks. I reserved a rental car online and the email just stated that all I needed when picking up my car was the confirmation number. I get there to pick up my rental and find out that in order to rent my car using my bank card, I need to provide a copy of a recent bill (which must be paid in full). Since they were going to be closing in 20 minutes, I pretty much was screwed. The fact that there is nothing in the confirmation email that indicates that you’ll have to provide all this additional information when you go to pick up your vehicle is total bull.

One of the top car rental locations I have been to!
This is my first time picking up and returning a car at this place. First of all, the rental prices are lower than the rental prices at the Oakland airport’s Enterprise. I got a car rental for a little under two weeks and it was under $ 300.
The main reason why I liked this place is because of the service. They are fast, nice, and welcoming. It was like talking to your friends.
The only frustration was that the entrance was not easy to find because it’s next to Chevron, Subway, etc. busy complex. I accidentally went to the enterprise’s truck rental place (which is at the corner of the street on the other side).
I would definitely come back here.

Although both the Oakland CA and San Francisco CA Enterprise rental teams were excellent, I only had a chance to grab one name: Jason Kellar. I highly recommend Enterprise for your car rental needs. I’ve rented with others before, as well as Enterprise. However, my latest encounter with Enterprise prompted me to post this review. We rented an economy car for our drive into San Francisco, and later Berkeley. Enterprise arrived at the hotel to pick me up within 15 minutes of our on-​the-​fly call asking if they had availability… and they did. Upon arrival I was out the door and in my car in under 15 minutes, then back to the hotel nearby. From my feet to their wheels, it was done in under 45 minutes — without a reservation. I was impressed. The next day, for no apparent reason, the new Ford Focus we were driving suffered a check engine light. We needed this car for at least another day. I called our original Enterprise office (located in another city from where we presently were) and they told us to bring to car back to any location and they’ll take care of us. That’s when we rolled into the San Francisco agency. They only car they had available was a mid-​size sedan, which was an upgrade from what we had before. They made no attempt at chagrining extra, but did apologize for the inconvenience and respectfully asked if they could please wash the new rental as it had some dirt on the windshield and sides. They pulled someone off the lot to take care of it, and we were back on the road, in the cleaned upgrade, in under 20 minutes. At the end of our journey, we returned the car. I let Jason Keller of Oakland know that I appreciated Enterprise’s customer service, but thought it was unfair that I had to pay extra in gas for the mid-​size rental when we had budgeted gas for the original economy car before we rented it. Jason nodded, popped behind his computer, knocked out our receipt and smiled, «We’ve taken care of the empty gas tank for you, no charge». His actions alone paid for the second day’s rental, even with all the gas I had paid for along the way. I mentioned that we were going to the airport right after Enterprise dropped us off at the hotel. That’s when Enterprise intervened and let us know they would prefer to take us to our airline’s gate, as it would save us time. Again, I highly recommend Enterprise for your car rental needs. We’re now officially customers for life.

So I try my best to avoid the airport enterprise and this offsite branch is just minutes away. Yup, they picked me up from the airport which makes it much more convenience than dragging my luggages to the shuttle to the car rental hub then to the car (sigh)
Nelson was professional and courteous. This will be my OAK go to location from now on. Thank you!

Service great. Car selection was not great. The condition of the car we rented was horrible. Does anyone vacuum the inside of the cars? There’s crumbs all over console and cup holders! You’d think they would clean before they re rent the car! It sure wasn’t cuz they were busy.

The service was good. Fast and efficient. Not exactly the friendliest staff, but just enough to make the experience pleasant. Dropping off our car at 5 am was a bit confusing since the person directing us to park our car didn’t really communicate well. Otherwise we appreciate the drop box service.

This place is horrible. I came here for an insurance replacement vehicle and they overcharged so they could get more money out of the rental. Then they were mad when I needed the insurance they falsely charged me. They complained that they had to eat the cost and would not replace the vehicle. I filed a corporate complaint against their false rates and overcharging ways.
In addition their customer service is subpar and unprofessional. They don’t discuss anything with you and talk around you as if you are not there. They have a condescending and arrogant demeanor eliminating friendly service. And finally the office was filthy with lots of dirt all over the walls.
Please choose a different location or a different provider all together.

The guys here definitely are friendly and nice!
I was thinking of giving them a 4 star because their systems were down when i went to pick up and drop off the car, but they were friendly enough for me to not.
The guy who helped me here was Joey — really friendly and professional.
Got into a car accident and their insurance was paying for a rental, this place was near to the auto body shop. Picked up a 2012 Nissan Altima, and was in a bit of a rush. Joey told me it would take about 10 minutes for them to vacuum out the car and run it through the wash, but I was in a rush that I had to go, and asked if it was ok if we just did the paper work and I would take it uncleaned. He said that was fine, and asked if I wanted to run the car through the power wash real fast though, which i was fine with that.
Upon returning the car, he remembered me (it was only 2 days) and was just as kind. Had one of his coworkers drive me back to the autobody shop, and she provided some great conversation as we drove back to Bay Bridge Auto Body.
Thanks for the great experience you guys! Hope you get your servers up and running soon.

quick and easy, but then again most of the airport locations are. There was a line so the manager told us we could go to the pick up area and do the paper work there. It probably saved us about 15 mins which after being on a plane is very helpful. Drop off was a two minute process also. They just checked the gas level and sent my receipt electronically.

Micky, Brandon, and Ryan have gone above-​and-​beyond to accommodate me in my many rentals here (I’ve rented 5 times now). I’m impressed with their caring attitude, professional manner, and «thinking outside the box» — they really go out of their way to listen to my concerns and help me in any way possible. It feels like a small family-​owned placed rather than a corporate business.
All the cars are 2012 or newer. The place is simple, clean, and their slogan should be– «if they can, they will». Also, the other people around the place are friendly, happy, and willing to give their opinions on reliable cars, or fun cars that they have in stock.
Check-​in and check-​out has always been super fast and convenient. Location is also right off the freeway.
Oh, I should add that the first time I came, I was dropped off at the wrong location across the street, and the guys in service (a father & son that both worked there) took me with their personal car to the main entrance, helped me with my bags, and made sure I was ok. Talk about personal attention…
Thank you Enterprise 98^th Ave!