Derrick Sky

These cookies are AMAZING! Delicious, fresh, healthy… but you would never be able to tell how healthy they are by the taste. You think by hiding out with a pack of these oatmeal raisin cookies that you are being bad but they are sooooo good for you. Yum. Yum. Yum. Yum. Worth every penny with all the junk cookies out there. I received EXCELLENT customer service from them as well. Fast shipping and they always answer my emails.

If I could give them zero stars I would. This company is a complete rip off! I purchased a Groupon at $ 25.00 for $ 50.00 worth of product. Right after my purchase I went straight to the site and EVERYTHING was «sold out». So, over the next few months I repeatedly checked the site only to find everything STILL «sold out». Finally, some items started becoming available. Even though many of the available items did not interest me I decided to try them. I just wanted to find a place to purchase gluten free items and thought the Groupon was a great way to try Derrick Sky out. I expected high prices but not terrible service and dishonest business practices (because in my book, this is what it is). When I tried to place my order with my Groupon there wasn’t any place to enter the code so I emailed them. No response. I waited about a month or so and finally my Groupon was coming up on it’s expiration date so I emailed again. Once again, no response. Now it’s almost a year later. My Groupon is expired but supposedly I can at least get $ 25.00 worth of product (the price I paid for the Groupon). BUT… to no surprise… the website doesn’t even come up! What a complete joke of a company. I think their business practices are completely dishonest! IF their site ever comes up or they change the name altogether DO NOT purchase anything from them! They are a complete rip off of a company!

These cookies are great. I do not know about the groupon situation, but amazing products that are healthy– gluten free, dairy free and nut free. I am fairly certain his systems have improved since that groupon and he is now better prepared for mass orders.

I completely agree with Ingmar S.
I bought the Groupon excited to try Derrick Sky’s Vegan Bites. At check out I did exactly as the simple instructions said to:
1. Visit
, enter your Groupon#
into the ‘promo code’ field at checkout.
2. Enjoy!
NEVER WORKED! I tried day after day! Week after week! Month after month!
I, too, emailed the business and NEVER got a reply back!
Then my Groupon expired and thought, ‘Maybe now that the promotional value is gone they would accept it.’ Weird thought, I know, but at this point I felt they were desperate. I really don’t want to sound rude but it is really unprofessional for them to provide a Groupon, not allow the Groupons to work at checkout, not email back at all, and, now, not accept Groupons.
This was a complete waste of so much of my time because I really really really wanted to try their products.

Horrible service! Ripped me off and violated the Groupon agreement and rules! Stay Away!
I got a Groupon for this company that makes vegan snacks and was excited to try it. I read a good review about the truffles and after looking over the menu the truffles looked the best.
I thought the prices were very high but he claimed to use expense high quality ingredients so if your rich it might be worth it. I’m not, but with a half off Groupon deal I was willing to try some.
The truffles must be good because they were out of stock and continued to be every time I checked. I emailed the company repeatedly, no other way to contact, asking to get on a back order. I got no response. The Groupon was about to expire so I abandoned the truffle idea and ordered a mix of other snacks. When I went to check out there was no box to enter the groupon code like the instructions that they wrote in the groupon instructed to do. I again tried to contact them and was again ignored.
My groupon expired and by groupon rules is now only worth what you paid for it. I sent a angry email and shockingly got no reply. So today a month or so later I go back to the website to finally use what I paid for half a year ago and what do you know the truffles are available! Wow, so I go to order and still no box to enter a promo code so I give one last try to email and about an hour later I get a response that my groupons are worthless and to call groupon! That is a violation of the groupon rules and agreement and just a plain asshole thing to do! Read the email chain below.
Everything is way expensive already and then they add shipping and then they add shipping and handeling… shipping charge twice! In my attempt to order today it would have cost a little over $ 5 for shipping, no bad, but then another $ 11 for shipping and handeling so that’s over $ 16 to ship 8 truffles from the southbay to the eastbay, about 40 miles. That charge on top of the obnoxious price of $ 40 for only 8 truffles! What a rip! I’m glad I’m getting a refund from Groupon and never got to try this jerks overpriced crap.
Email chain:
Hi,
This is my fourth attempt to contact you so I can use my groupons I purchased a long time ago. The first two attempts were before they expired the third was just after they expired and now this one.
My issue at first was the v truffles, what I bought the groupons for in the first place for, were out of stock and emailed asking if I could place a back order with my groupon codes and get them whenever they were available. I got no reply.
The second email was just before the expired. I gave up on the v truffles and tried to order a mix of things to cash in on the full $ 100 value. I got very frustrated trying to checkout with my groupons and paypal because there was no box to enter the «promo code» and then the shipping and handeling cost on top of the shipping cost was so much it shocked me and was annoyed that there was a shipping and handleing cost at all! I expected to pay shipping but another big cost for handleing and shipping again? That’s obnoxious especially since your products are very expense already. Why not pack that cost into the products so you don’t leave a bad taste in peoples mouths at checkout? Anyway my issue in the second email was that I couldn’t enter my groupon codes, it went directly to paypal checkout at full price. I also asked if I could back order the truffles again. I got no reply.
The third email was not a nice one. I was mad that I had been ignored and my deal expired and was now only worth face value. I explained my issues and asked for full value and again requested a truffle back order. I got no reply
So today I notice the truffles are available… omg! So again I try to order and still no way to input a promo code.
At this point I would rather just have my money back but will give one more attempt to request ordering the truffles and it would be nice if you would make good on the original groupon deal. Or at very least reply.
I have not tried to get groupon involved yet. This is my last attempt to contact you. If I don’t get a prompt response I will proceed to get a refund via groupon or my credit card. I will also write a flaming review and post it on Unilocal,google, and others.
The first two emails were form a now closed work email account but the last one was from this gmail account.
Please respond!
Response:
Hello:
Your Groupon is no longer valid. Contact Groupon with any further questions. This will be our final correspondence.
Have a great day.
Customer Support