Century Car Service

The operator or the person that answers the phone is so rude. no customer service skills. not worth to give business. Use Über instead!

Just used the service and was driven by a really cool girl. Super down to earth. Now that I think about it, she was flat out adorable. Anyway, service was great. Even the dispatcher got us the car in 15 min as promised and no funny business with price. Thanks guys. Keep up the good work.

Unfortunately when they tell you 10 minutes they really mean 30 minutes. So plan ahead way ahead.

Rude Dispatcher. I asked for a pickup at a certain time to go to JFK from Queens Village. It was 15 hours advance notice. He couldn’t do the trip as he was too busy for the time requested. I understand that but then I asked how early could he do it and be able to handle the trip. He didn’t really even want to answer and said he couldn’t do it and pretty much just hung up. I am a very polite person and don’t think I should be treated rudely. I’ll think twice about using them again. My previous experiences had been fine.

Used them for last 15 years. I’m from LA and use them when I come to NY from Queens to Brooklyn, never had a problem. Now family moved to Roslyn and dispatcher Ritchie not only was rude last Sunday by saying «how did we even take this reservation» ($ 80 plus tip) but on return from Brooklyn to Roslyn they «conveniently» lost my reservation that Barry took last Sunday. Peter said he couldn’t find it. Be nice if they called (and to Frank the owner, they’ve had my cell # for years) to say sorry we can’t, instead I had to call to confirm only to find out Barry’s confirmation was «lost». I wouldn’t use them again if they were the last car service on earth. Just my thoughts guys. Use caution when calling. Frank, it’s a shame to lose a family who has used your company for over 15 years. Shame on your customer service skills. Goodbye.
Ben S.

Have used Century many times over the years with mixed results. Most of the drivers are very friendly and drive safely and know their way around Recently, however, on a very local trip, driver could not find a location less than 10 minutes away from the pickup point, and would not listen to instructions, causing the female passenger to be very nervous. Next time service was used, dispatcher (who always sounds like he just woke up and is a little cranky) was reminded of the previous incident and said it would not happen again. Half hour before pickup time, driver calls sounding very confused. Turns out he called wrong number. Called dispatcher to clear up the confusion, which resulted in a heated discussion — dispatcher said I «gave him a hard time» when I called. Won’t be using Century again — many other services around.

More reliable than Kelly’s, but let’s be honest, that isn’t saying very much. At least you can actually give them a pick up time and they don’t reply with the lame, «Call when you’re ready» response that Kelly’s always gives.
Like most local car services, you will have to notify the dispatcher over the phone if you intend to pay by credit card which seems to be standard practice. I actually prefer that than the portable carbon copy machine some drivers have with them in the car that basically makes an imprint of your card onto a carbon paper receipt. Way too easy for them to steal your credit card number if they’re that type of person.

Car arrived early, which was good. But then it didn’t start again, which was bad. Got a replacement car in 10 minutes though. Dispatcher didn’t mention that paying by credit card should’ve been done by phone (ok my fault I’m a noob with car services). Got the cash from atm and then the driver said he didn’t have enough change (like the other review). Missed my train in the end. Overall a bad experience. Car service’s fault? You be the judge.

I thought the guy in the drivers seat was a little shady. Told me that from Bayside station to Main st. & Roosevelt was $ 29. I was desperate, or I wouldn’t be asking, I took it.
When I got to Main Street, I gave him a $ 50 bill and he claimed he had no change! Uhh buddy give me my change, he said he has to buy something to get change. I told him, I will just get change, but he told me to leave my purse in the car for collatteral. When I told him no, he got angry. I got upset and I called the base in the car, when they told me that the call was $ 18.00 I flipped out on the driver! The person was nice on the phone but the driver I wanted to say a few vulgar things to him, but I refrained. I purchased a newspaper in the grocery store that was on the corner, asked tthem for change, and gave him exactly $ 18.00. When he mentioned a tip, I said; «be blessed I didn’t go down the block to the cops, take the money and don’t bother me. «
Ugh, the nerve of some people.