Hagopian

I would NEVER recommend this company. You will get the worst costumer service. They are located near my home so naturally I contacted them first. The lady that answered the phone was so nasty and rude. When I got off the phone with her I called the Higopian in Southfield. When I complained about the nasty service I received from the 8 mile location I found out they are not affiliated. Needless to say I was happy about that. They fit me in the very next day. The customer service I received was outstanding. So glad to hear they are NOT affiliated. Just remember to ask for STEVE HIGOPIAN in Southfield.

If I could give this company 0 stars I would. The crew showed up at my home and «cleaned» my entire 2100 sq ft home in under 15 minutes. I cant even vacuum the entire house in 15 minutes. When I called this afternoon to speak to someone about the terrible job they did the woman on the phone (I believe her name was Kara) could not have been any less caring and told me she had the same authority as her manager and would not allow me to speak to a manager. I asked her if she had manager authority then why did her comapny even have managers. She told me she would have to fill out a complaint form and a manager would call me when they got to me (but it would be several days) because they had other complaints to deal with. How many complaints does this company have? She refused to refund my money stating they do not give refunds and told me all she could offer was to have the same crew come out and clean the carpet again. Then she told me the stains in my carpet didnt come out because they are pet stains. I have never had an animal of any kind in that house. I have never been so disappointed in a company in my life. DO NOT USE THIS COMPANY.

Update: a guy from the office called and was nothing but friendly and understanding ! He also offered to refund my money !! Great customer service on that end !! Went from 1 star to 3 star for that alone !!

I have used Hagopian the Original Carpet Cleaning for years. I have never had a problem. They always show up on time and are very professional. I have always been satisfied with the cleaning itself. I highly recommend them.

I’ve got a sofa bed in storage at a self storage center on it’s 3 floor. Unfortunately, but understandably, the storage center does not provide electricity. I figure no electricity means there’s no way for these guys to plug in their cleaning machines. it’s for that reason that I called the Oak Park Hagopian location and asked if i could bring my couch cushions in to that location, not unlike dropping off a rug. I was told that upholstery is something they only do «in home». The receptionist left no room for debate. I was going to bring them business and they wouldn’t have had to drive anywhere! blah!
so now i’m disappointed in Hagopian and have to find somewhere else.

This company is a bit like a used car business. They will come in your home and pressure you to have expensive services that are not necessary. You have to have tons of resistance to their games. If you don’t feel like paying too much and putting up with their BS, then don’t bother letting them in your home!

Very dissatisfied with the unprofessional nature of this company. I trusted/​used them because of their name. I called in advance to get the estimate for my basement and sofa. I was quote $ 250 and knew it was an estimate and had assumed there could be some variance. My dad was at my house when Hagopian came and when I returned I had a $ 600 bill!!! I now have scotchguard on my already scotchguarded sofa and stain resistance on my Stainmaster 6 month old carpet and got nickeled and dimed to death. I was furious they would up-​sell and take advantage of my my elderly father since the homeowner wasn’t there. I called was very polite with the customer service person who was very kind and she said she would have the manager call me. No return call ever, but of course the check was cashed the next day. I am more than happy to spend money on reputable companies, but this one lost my business!