Dunkin’ Donuts / Baskin-Robbins

I live down the street from this Dunkin’ Donuts and that being said I come here religiously. I am a iced coffee fanatic and I know I’m not alone in this. Sometimes I’ll come to this location twice a day to get large iced flavored coffees. That being said I gave this review two stars instead of one because aside from a few horrible experiences there are a lot of kind and honest employees here…
I came here on a Tuesday night I believe and it was around 9pm. We pull into the drive through and I asked for iced coffee… The woman proceeds to tell me with laughter in her voice that they are OUT OF ICED COFFEE. Now maybe this was funny to her but when you have two children and you run off coffee this was not funny, not funny at all. I am not an idiot. You are not Dunkin Donuts and run out of all forms of coffee and ICE. I proceeded to go to the Dunkin donuts off Roosevelt in forest park not only did they have ice coffee (duh) but they also gave my son a couple free munchkins!
They also tend to have a bit of communication issues here… If you ask for flavored coffee in the morning time they almost always give me the sugar free kind which I hate. Then if you ask for flavored coffee in the evening they give you the sugar kind and drowned the cup in sugar. There’s no win at all to it. I do not want to stop coming here because it’s convenient! I wish they would work on these things because I will starting making the longer drive to get my coffee!

The coffee here is great!
What’s not that great was the treatment I got this morning while I went to the drive through. My son wanted a sparkle donut so I didn’t stop and think that he ment sprinkle donut. The girl on the other end anoyed corrected me and said you mean sprinkle? And I said yes! Then rudely she replied «that’s not called sparkle it’s called sprinkle».
I have come to this location before but now I’ll think about it twice.

Every single time I stop here, I leave frustrated. They always get my order wrong. Today, I ordered a sausage and cheese croissant. The person repeated it back to me, but when I got home, I had an egg and cheese croissant. I called the manager to tell him. He apologized by saying «sorry for your experience.» If you want a dose of frustration and incompetence, America runs on Dunkin.

Freestanding building with it’s own parking lot and street parking, making this location the easiest to access in the immediate area.
This location HAS a drive-​thru which is awesome-​sauce when you’re in a hurry or don’t feel like getting out of the car (totally ME first thing in the morning, trust me nobody wants to see my scruffy raggedness before coffee) so thank the stars for a DD with a drive thru in Oak Park!
The first thing you’ll probably notice when you walk in the door? It’s super clean, well maintained, and has an ample seating area. Did I mention FREE wifi?! Heck with the s*bucks… gimme some DD coffee and wifi and you get to ditch the pretentious cult following and creepsters that flock to those other coffee places. They also sell pre made ice cream cakes and pints of ice cream.
Drive thru runs through the parking lot so it can cause some backups during peak hours so ya might want to park on the street to play it safe. Bike rack near the Madison St entrance, and outdoor patio seating on the residential street side.
It’s DD man, so I’m not gonna try to sell anyone on all the super delish donuts, or ice cream, or coffees– but I will push for the fact this one is well equipped and pretty efficient.

I admit: I run on dunkin…
But, until I get my coffee– my patience isn’t at the top of it’s game so this review may suffer, keep that in mind.
I’ve been to locations all over and usually they are pretty consistently good and quick. This particular location has been slipping downhill and I probably would have given it a much higher rating two years ago.
From much longer than expected waits, to overhearing loud employees drop «F Bombs» as they crudely talk among themselves in front of customers to just plain carelessness and messing up orders, this is certainly not my favorite location– but in this area there aren’t many good alternatives.
Patio area outside has a couple tables & garbage can. Tables are usually clean and well maintained, and the outdoor area is nicely manicured and taken care of.
The parking lot only holds about 5 cars and the drive-​thru runs through that, so at certain times of the day that causes some trouble– additionally the extra cars tend to wind out and down the street which frequently blocks local traffic. I don’t recommend this location if you are in a hurry.

Poor customer service ever single time I go. Terrible drive threw time as well as extremely rude customer service and to be honest three out of fives times the coffee was horrible.

All in all this is a well run small business. I live on the same block and they have been an unexpected great neighbor– except for the litter my other neighbors drop, and the folks who don’t bother to read the no parking signs in the morning. Hard to blame the business for either.
I’ve never had a missed order or rude/​inattentive service. Staff, though young, is great. The owner regularly supports block events with coffee and donuts.
All in all it’s a perfect place to sit outside with my grandson and meet new friends… and their kids.

I have gone to this Dunkin’ Donuts location fairly frequently over the last 2 years since moving to Oak Park, but I’m done going there. They have consistently gotten my order wrong, if they even get it (on several occasions, I have had to repeat my order once I get to the window), and do the bare minimum to correct their own mistakes. Example: Scraping the whipped cream off the top of a drink when I asked for it without, rather than making a new drink).
The staff seems more concerned with socializing than doing their job well. Example: Talking about personal things at the window with other team members while taking my money, giving me change, etc. If the Dunkin’ Donuts’ corporate office is seeking to set an example for class act team members who provide outstanding customer service, seek out another location.

You know, early in the morning when you pull into a Dunkin’ Donuts drive-​thru the only thing you need is a nice hot cup of coffee prepared the way you expect to make it a five star experience. I can even deal with a flat customer service experience if the coffee is made well and served hot and quick.
Unfortunately this experience has none of those elements. I ordered coffee at the speaker, was acknowledged and told to pull forward where the lady at the window (glasses, highlights) proceeded to tell me «we don’t take orders at the window.» when I asked about my coffee — twice. I said that I ordered at the speaker, she says «oh, we didn’t get it.» She never said Hi, never said, I’m sorry sir, we don’t have your order, never said anything that you would expect.
So I drove off and that will be the last time I visit this location. DD’s are a dime a dozen, there is another one less than 5 mins away, no reason to put up with crappy customer service AND no coffee. Bah.

I live 2 blocks away and went here every single day since they opened. Shame on me for putting up with it for so long. I would say 1 out of every 5 orders were wrong and they frequently gave me expired milk chugs. I gave up. I will no longer give them my money. One time I ordered a plain bagel toasted with butter, I received a black burnt bagel, frozen butter and a knife. LOL

I live nearby and must say Ive never had bad customer service. Occasionally they give me hot when I asked for iced but no big deal. They are usually a warm, welcoming bunch.

This DD took a sharp turn downward when the old batch of young kids was replaced by a new one. Some are still polite and professional, but most of my experiences there have been a less than ideal in recent months.

The ownership is not customer focused just money-​driven. I went in for a pint of butter pecan which they do usually have in the cooler. The pre-​packed pint is about $ 5.25 and it was sold out, but they wanted $ 1 more to put the same ice cream in a pint container. That’s lame. Also, numerous times I have ordered a cinnamon donut & they never have them. They only carry the top sellers and no more. The owner runs the place like an airport DD not like a full-​service DD.

Where 31 flavors dwindles to eight… With such a poor ice cream selection they may want to consider being a DD only. Good on the coffee side. Very friendly service. A lot of kids work there so sometimes you need patience.

It’s o.k.
the inside is clean and nice, but depending of the staff, the service is friendly and nice or detached and disinterested (esp. relevant because I suspect it’s the owner…).
The food is… typical Dunkin Donuts fare. The donuts are dry and sub-​par to the local bakery. The muffins are overpriced. It’s good for when I go to meet friends (once.) or to bring treats to the kids school, but otherwise… I’d rather make my own coffee/​eat cereal.

Great service quick and not a long line… coffee was dunkin donuts signature nothing else spectacular…

I love this Dunkin Donuts. Prompt service and good coffee. I don’t ask for much, usually a coffee or a #1 (coffee and 2 doughnuts), but I never have a bad experience here. My transactions are always smooth. 90% of the time, I use the drive-​thru, and I’m in and out in no-​time. Their coffee is consistent. I usually get cream and sugar in my coffee, and at other DD, the amount of cream and/​or sugar varies depending on who made it. At this DD, it’s always the same so I can count on the flavor. I’m glad it’s right near my house. I am not giving it a 5-​star only because I don’t have much experience with the ice cream or doughnuts/​breakfast sandwich selections. I just like my coffee!

I love that they are open crazy early and are happy when I order a huge order.

So I went here last night to get a scoop of my fave ice cream, jamoca almond fudge, but was disappointed when I found out they don’t even serve scoops of ice cream! I was flabber ghasted! How are you a baskin robbins and not serve ice cream?! They explained that they are an «express» store so they only do soft serve ice cream and the shakes and don’t have the 31 flavors like other usual stores. Who has ever heard of an express baskin robbins?! I was so mad!!! I had to go to another location, but I went to this one cuz it’s new in Oak Park and very close to my house. Now that I know, I guess I’ll just have to travel a bit further to get my ice cream.