Curt’s Service

No one likes the dashboard warning lights flashing in their car, unless it’s a friendly Japanese smiley face to tell you everything is good. As far as I know, this is not a standard gauge in North America. Imagine how comforting it might be if your car could give you a friendly sign everything is a-​okay?
An ongoing adventure with low tire pressure sent me into Curt’s Service, in part due to its proximity to home. I knew I had a slow leak somewhere and adding daily air servicing to my already hectic routine was simply a no-​go. No one enjoys the prospect of a $ 600 fix, especially when you have an all-​wheel drive vehicle and just sticking two tires on isn’t a possibility. Enter a last minute appointment at Curt’s for a checkover of my tires to find out whether a nail fatally punctured them or it was simply a byproduct of all the terrible road conditions I drive through on my way to work. A friendly technician listened while I explained what happened, then hoisted the vehicle up to have a closer look.
I waited in the spotless guest lobby, thankful for the quiet volume and bright sunshine. Special note, someone here was thinking about families because they have children’s colouring books and crayons to take home in addition to magazines, newspapers, and other essential diversions from a possibly substantial repair bill. I don’t recall whether coffee and tea were provided. Staff, however, regularly checked in to be sure I wasn’t forgotten.
The news didn’t take long to arrive, and for me, the diagnosis was pretty good: I indeed rolled over a screw, and the tech could patch up the hole lickety split. Cue one long sigh of relief. It wasn’t an expensive repair by any means, and the patch job holds up several months later with a minimum of fuss. All in all, the process took about an hour and the shop was full to the brim during that time. I knew going in they would take a bit longer than usual and the service throughout was excellent.
Given Curt’s is one of the suppliers for Tire Rack, I’ll probably use them when it comes time to replace my wheels.

Recently I took my Mini Countryman All 4 for a service to Curt’s Service located on 14 611 W.11 mile road Oak Park. I was met with Curt the owner who took me on a tour throughout his beautiful facility. I saw Mercedes, BMW, VW, Jag Mini cars in for service.
The service area was immaculate the entire place was very impressive. The staff and the mechanics were just so delightful. I was double impressed when I was handed the bill that I compared with what I have seen Motor City Mini charged for similar services to their customers. It was less than half. with clear conscious I give Curt’s service all around a five stars

FRIENDLY AND HONEST! I just moved to Michigan and my car flaked out at a bad time. I had no job, no other transportation, and I was dealing with a mysterious electrical issue causing stalls and no-​starts. The dealer gave me an inaccurate diagnosis and $ 1200+ quote. I towed my car to Curt’s shop and he and his staff took the time to investigate, checking everything from wires to relays to connectors to computers, working persistently until the problem was isolated and repaired, saving me hundreds of dollars.

I am sorry but Curts Service will never see my car again I spend $ 3000 dollars and my car still had the same problem when I got it back.

Great place! Have always received good service and things are fixed the first time. Can’t say enough good things about them. Wouldn’t take my cars anywhere else.

Worst auto repair I’ve ever been to. Over priced. Rude. Ignorant. First off I brought two different cars there I gave them a chance to redeem themselves. I brought a vw beetle to them after I had a warning light turn on saying it would overheat they told me I needed a new air filter and oil change and the light was a false warning. So I paid them almost 300 for those services took it home 3 days later since I was not first in line and it caught fire the next day I only drove 6 miles. Then I took it some where else and the cars parts all were melted. I went back and got a refund of some of my money then recently my boyfriends jeep Cherokee was having a similar issue and curts was the only place he was near to drop it at for repair and curts charged almost 2k for a part to be changed out and then told him it was okay to drive. Next day I get a phone call at 4 am my boyfriends car is on fire in a subway parking lot. We go back to curts with it demand money back or them to actually fix it they tell us it was never even broken in the first place and he would have to pay them even more money to fix it this time. It had only been 7 hours after he picked it up from them he drove 2 miles. Worst auto place ever a plumber could fix my car better then those Guys. Not to mention they talk to women like we are too stupid to understand anything about a car. 3 different men in that place talked down to me until I brought my father a mechanic in with me and I have proof thru voicemails and witnesses of all things mentioned trust me if u love your car like I did mine don’t go here.
Also if the owner wants to pretend none of this happened I have proof and voicemails with the staff being as horrid as I explained maybe before u pretend u know anything about the issue u should make sure they don’t have video and audio proof

I took my car there because I had a free oil change. It was not my intention to wait over an hour for it to be done. When I asked why it was taking so long they came back and asked me if I knew that my automatic starter wasn’t working? I told them I was there for an oil change and not for them to check anything else that did not apply to that. When I proceeded to show them that IT DID IN FACT WORK, one of their employees was trying to tell me about it and also told me to RELAX. I would not recommend this place to anyone, unless you like to wait forever to get your car fixed and you like rude employees.

We have been taking out vehicles to Curts since we moved to Berkley. They are fair with pricing, have been helpful and attentive.

«Overpriced and Slow turn-​around»
I drive an American 4-​cylinder Sedan.
I took my car to Curt’s to get some work done (they came HIGHLY recommended).
However, after Paying the TAB & driving away. it couldn’t shake the feeling that i just got Ripped Off.
On a Hunch, i took my car over to a local Belle Tire (Madison Heights, 12 & Dequindre) and had them give me a Blind Quote for the Same Work.
I believe The Numbers speak for themselves:
Replace Fuel Pump (Labor):
Curts: $ 157
Bell Tire: $ 84
Four Wheel Alignment (Labor):
Curts: $ 129.
Bell Tire: $ 74.90
Replace Front Upper Ball Joint & Control Arm (Labor):
Curts: $ 263
Bell Tire: $ 60 for the ball joint
(i had seen enough at this point; didn’t bother asking about the control arm.)
Level 3 Engine Diagnostic (ie: troubleshoot the problem):
Curts: $ 189.
(Fyi: NOT PRO-​RATED; Even if you agree to let them do the repairs).
Initial Thoughts:
These guys are CRAZY Expensive.
These guys are also S L O W:
I dropped off my Car Thursday (11am).
They called later, gave me the diagnosis, and said the job would be done by Friday.
The Reality: My car wasn’t ready until the following Monday @ 4:45pm.
The One Positive:
It appears that their «Level 3 Engine Diagnostic» correctly identified my fuel-​pump as the source of my issue. My car now starts quickly; So at least the Quality of Work performed by Curt’s technicians was Satisfactory.
FINAL VERDICT:
i will NOT be returning to Curt’s; NOR will i recommend them to any of my friends.
It should be noted, however, my Decision is NOT due to their Pricey, Hourly Rate.
My Primary Reason for the 2-​Star review is their «Level 3 Engine Diagnostic».
This «$ 189 diagnostic fee» is Non-​Refundable.
Curt’s does Not Pro-​Rate the cost of the Diagnosis; even after you agree to let them make the repairs.
I found their policy on this matter to be… G r e e d y.
I understand TIME is MONEY… but even your typical DEALER will pro-​Rate the Diagnosis Fee if you let them do the work.
Not the Case at this Establishment.
I felt obligated to Register, Setup a Unilocal account, and share my Experience.
I hope the $ 189 was worth it…

Completed my Tire Rack instal exactly the way I wanted. When my tires shipped early they called to see if I wanted to move up my appointment. They were right on schedule and had a minimum of fees. Ill be back.

They are always willing to set you up with an appointment.
They have very informative mechanics and office staff.
They work fast and efficient.
Overall, they are great people, they run a great business, they are local, and they do a good job!

top notch professionalism but WAAAAAAAAAAAAAAAAAAAAAAAAAAAY expensive! they need a VW/​Audi certified tech on site. i got my car back and it was cleaner than when it rolled off the lot brand new. Curt and the floor managers were very patient and attentive. check their quote as i have been able to get them to come down. they will try to charge the absolutely highest price they can get away with. I do feel as if at least 1 tech and the porter were snickering behind my back. Michelle at the front counter also seems to hide an impatient attitude behind a thin façade. i paid for inspections as part of my service twice and both times they missed glaring details such as worn out upper control arms and a loose crank pulley, the latter of which came off recently and caused a lot of damage. need i tell you that they quoted me $ 3500 to fix the damage and that i was able to find another quote at less than ¹⁄₃ the price? (not including overpriced parts)
i will not return to curts.

Curt’s Service has always given honest service for competitive prices.

Great, honest service! I’m a car guy who was looking for a shop that can take care of the items I can’t (ie ac systems etc), and Curts is the place!
They treated me well. Updated me before work was performed, and provided an honest quote. No surprises here.
Like others said, they may be a bit more expensive than joe dirt down the street, but, just like old saying goes, you get what you pay for. Here, that means friendly, honest, quality work.
Wouldn’t think about taking my cars anywhere else.

Honest, Quality auto repair for myself and my family.

I appreciate the honesty & how thorough the service advisors at Curts are. I’ve been going there for 2 years now & I recommend them to anyone who is in need of a good repair shop.

i’ve been taking my car there for over 10 years. they quality and timeliness of their work is phenomenal. although expensive (vs cheap and fast, i will take the quality). The nicest people you can ever meet and they genuinely care about their workers and customers. A must for your baby.