Little Company of Mary Oak Lawn Care Station

Our family physicians are affiliated with Little Company, and my recent experiences with them, and the hospital, have been really positive. I was happy about this, because it is a huge change from a number of years ago, when my son was born. They currently seem to have hired a lot of efficient, competent people who are as compassionate as they are skilled.
Except for not ONE, but TWO experiences at the Care Clinic East.
My 21-​year-​old son trains in the mixed martial arts, and he experienced a training injury. He had trouble breathing because his chest was painful. He became so uncomfortable that he thought he may have broken a rib. So, on a Friday (1÷29÷2016) afternoon, I drove him to the Care Station.
He had a prior experience at that location that was negative, but we decided that may have been a one-​time event and that we would probably receive good care at this visit.
NOT.
I will say that the front office staff was friendly and organized, the wait was not long at all, and the office was clean and cheerful.
However, the physician who saw my son basically dismissed him. Dr. Lopez diagnosed him with chest pain – well, technically, Dr. Lopez concurred with my son’s self-​assessment that he was experiencing chest pain. Wow, thanks a lot, doc!
Lopez also did no diagnostics. (He DID auscultate my son’s lungs). But no radiographs.
I realize there’s not much that can be done about a broken rib, but Lopez also didn’t give my son any advice regarding his activities or pain management. Not even a recommendation to lay off the training for a few days and maybe take a Tylenol.
My son did not go in for a med prescription, which I realize is an increasing problem in this area. He is really into fitness and health. I know there are people who fake injuries to get refills on oxycodone and the like, but my son has no history of that, and it is insulting that he was stereotyped that way.
My son said he felt like Lopez didn’t really seem concerned one way or the other about his complaint. He wanted to get in and out of there. My son’s assessment is, «I think that guy sees a lot of hypochondriacs because he did not seem to believe me.»
I work in an animal health profession, and we take much more time examining and working up a patient, and listening to the concerns of our clients. I told my co-​workers about this experience at the Care Station, and they were appalled at the slipshod approach of this Lopez character.
I am posting this on Unilocal because my efforts to reach out to the Care Station were unsuccessful. The only way to submit a concern is to go through the main hospital, which advises that Care Station issues be addressed directly with Care Station. Someone should look into making the feedback process more user-​friendly.
I am also posting this to serve as a record of the experience, in case the injury doesn’t resolve and Dr. Lopez’s indifference delayed necessary treatment.
In the meantime, maybe Dr. Lopez is burned out from all the drug-​seekers and whiners he sees every day. If so, he should look into leaving the profession. But PLEASE, Dr. Lopez, don’t go into animal care! You are not up to our standards!

I wouldn’t recommend this place. I came here for a potential sprain. The doctor had the biggest attitude, acting like she couldn’t be bothered. The worst bedside manner I have ever experienced. She didn’t even try to make you comfortable. At one point, I asked a question and I swear she rolled her eyes! I don’t trust she even looked at my X Rays as the nurse told me the results, and my foot still hurts! Do not recommend!

Had to go in for some labs, and my doctor gave me a list of places to choose from. This location had both Saturday and Sunday hours, starting at 7:00am. My plan was to get there right when the opened on Saturday, but sleep won out and I didn’t make it until 10:00am.
I figured I would walk in and see what the wait time was and go from there. However, I was the ONLY person in the place, except from one other person waiting for something else. I am pretty sure this is a walk-​in clinic too, so I thought there’d be huge wait of sick people trying to see a doctor — there was not.
The 2 ladies at the front were super nice, friendly, polite, and efficient. I was checked in within minutes, sent to a waiting area. Sat down for about 30 seconds and then called in so they can take a bunch of blood. Again, the blood lady was personable and funny.
I was in and out of this place in about 10 minutes — AMAZING! I am coming back to this place for anything I need going forward — highly recommend.