H&R Block

I am a single part-​time teacher. I graduated last year, had 2 1099’s and a couple 1 – 2’s from various jobs I worked in college, I made under $ 20,000 last year and was a full time education student for half the year, a student with 9 credits, student teaching for the other half. DIANE charged me $ 350 to file my taxes. I got a federal return for about $ 150, and I owe the state $ 150. This is the first year working with DIANE at this H & R block and this will also be the LAST time I work with Diane or anyone at this H & R block. This is the FIRST time in my life I have NOT gotten a return, additionally, she charged me $ 350 to file my taxes. Outrageous. After filing, I didn’t have that amount of money on me to pay the fees at the time and she KEPT my W-2’s and 1099’s so I couldn’t investigate this situation elsewhere.
I should have made an appointment with my normal tax guy or done it myself. I am kicking myself. Previously I have never paid over $ 100 to have my taxes done. I cannot believe this woman. 2/​3rds of my pay check just went to paying this woman for 10 minutes of work that did not even result in a return for me. This is the worst experience I’ve EVER had paying someone to do my taxes. I will be calling to speak with the manager, and most likely the better business bureau tomorrow. I will be asking fee ahead of time if I ever have someone file my taxes for me again.