GameStop

This was my first time in store with my husband and we bought a small game console. The wait was not long but what appeared to be a supervisor maybe the manager, I didn’t look but he was the only male, he was very rude to his employees in front of customers like myself, saying things like, «remember that other person who got fired that could be you next» while I would like to think I have a great outgoing personality and sense of humor, the girl he was speaking to was not too happy which made me upset that he talked to her that way, I almost said something but she corrected him and said it wasn’t funny. it was little things like that for the whole constant 45mins we were there. So if you see the guy with the dark hair being rude to his employees please say something or remind him that he isn’t funny.

I personally haven’t had anything but good experiences in this store. I’ve had great game talks with all the employees I’ve met, I don’t mind waiting a few extra minutes for conversations to end. I’ve preordered and reserved games many times and it’s been smooth sailing each time. If you don’t want personal service or game talk, go to Walmart.

Oak Harbor needs a good place to buy video games and this place is going downhill. When it first opened, I was serviced by a great lady who helped me pre-​order, chatted quickly, and assured me of everything. Second visit was a dream. I pranced in, got my preorder and game. I left with game and poster in hand. The last few visits were horrible.
I saw online they carried a limited stock of Super Smash Bros when it came out. I had missed the pre-​order date and decided «why not check?». There was three people up front and a line of three people including myself. The total time in line was close to 40 minutes. One person was operating the cashier, one lady was doing something behind the counter that looked like organizing and the third I still have no idea what he was doing. Him and the cashier kept chatting it up with the customer on gaming systems and the game The Evil Within. I’m usually a pretty patient person and I work in customer service so I held onto my horses to wait. Apparently the entire transaction was a buyback and the cashier was handling it while male #2 kept chatting randomly, leaving the counter, circling and coming back. At no point did he ask me if I needed assistance. I was getting to the point of walking out when the lady behind the counter stood up and called me over. I quickly asked if she had the game cause online it said it was in limited stock.
Her response was to not even look at me and chuckle to herself, saying she has one copy and that online has caused such a problem cause the one copy is on hold for someone. Normally, not a problem. I’d be disappointed and say, «Well that’s my bad for missing it». But she didn’t even acknowledge me or offer me a chance to place an order. She immediately turned her back on me. I thanked her awkwardly and left. 40+ minutes waiting. I chalked it up to a one time bad experience.
Next time I visited, I dropped in quick to do a preorder for the pokemon Alpha Sapphire. There was 2 cashiers working the counter and one person in the very back. The lines were 3 people in each including myself. I had walked into a buyback that was already happening. At this point, I knew that line would be a bit and started to take note of who was doing buybacks and who had been waiting the longest. If you’ve been to Gamestop enough you start to realize buybacks take a WHILE that being said, I would expect a business to set up a line just for buybacks and warn people of the length of the wait.
It was a good 30 – 40 minute wait again. I finally get up and I quickly ask to buy a used game. We go through the transaction. He even assisted me in a promo I wasn’t aware of. I put down a $ 20 deposit and he tells me i just pay when I pick up the game on the 21^st. I left with the receipt and a confirmed order for Alpha Sapphire.
Fast forward a few days resulting in landing me in the ICU on Monday. At this point, I contacted the store around Thursday the day before release saying I had preordered a game and I was hospitalized, how long would they hold a game? The lady who answered said no worries and would be 48 hours. I thanked her and said I’d try to get in by Sunday at the latest to get the game or call her back. No point did she ask my name. That Friday I got great news and was finally discharged after a several long days in the hospital. I am left with limited mobility.
I arrived home to find a text from Gamestop saying my game needed to be paid by 10pm Thursday which was never told to me and was never mentioned at the time of purchase. At this point, I called the local store and spoke to an associate. She confirmed my order for Alpha Sapphire, but not without giving me a small, «Well I have extras…» which hinted that my game was given away. Weird considering I was told 48 hours to collect my game. I never found out if that was the case or not. Anyway, I thank her and arrange for someone to pick it up since I am in no state to be standing or moving for long periods of time.
When I was conscious again, I check the receipt and see Alpha Sapphire listed. No problem. I grab the game and quickly went to play only to realize my game was not what I ordered. As if to add insult to injury I was not given the promotional poster either.
update: I returned the game. Unfortunately, when I recieved the game i had removed the plastic cover, having trusted my receipt that said Alpha Sapphire. The wait was maybe 10 minutes ]before I got up to the cashier who quickly saw my two receipts that said Alpha Sapphire and tried to correct the issue. When turning to who I assume in the manager, the manager responded «Well she opened it». I pointed out I had read my receipt and trusted them to give me the proper game. To which she turns her back on me and her employee and waves her hand saying, «Just exchange it».
I got what I wanted. But not without pain (literally). If you want a game with a side of attitude and a long wait, then go to this Gamestop. Otherwise, stick to Amazon.

The worker spent 20 minutes, with a line debating the merits of Microsoft vs Sony with a customer. Ridiculous.

Hubby and I came to pick up a Skylanders game, and looked around for a long time trying to figure out what to get since the franchise because so huge and has expanded to include so much. Turns out we had a hard time finding what we needed because they had it in the back.
We didn’t find out that they even had it in the back until a lot of going back and forth. I should have just went to wal mart.
First off, I guess they must have been re-​shelving, because you had a couple of girls with a few boxes on the floor and the front counter was full of game packages. Apparently that was more important than attending to people who wanted to buy anything.
Secondly, after waiting at the desk for about 3 minutes, thought it certainly felt like more, and we finally got someone to help us, the girl didn’t know anything about what we were looking for. This is pretty shocking since these games are so popular and she worked in a game store.
Third, when she didn’t know she tried to ask one other the other two girls who were there and the fat one responded back with such attitude, I was shocked. Wow, it’s one thing if you don’t like your coworker, but it’s very unprofessional to behave like that.

I’ve been in here a few times over the years. It’s always a clean and well-​stocked store and they seem to have refurbished game consoles fairly often for a decent price.