Hertz Rent A Car

BE READY FOR THEM TO TRY TO UP SALE YOU A NICER CAR.
Our rental car was included in our AAA package we were just trying to pick up the basic car we signed up for. The lady at the desk asked what kind of car do you want. We assumed it had already been selected as we had already done online prior. She had no record of this! So we said a Jeep… to which she replied ok that will be $ 1000.00 more for the week! Ughh what no! Give us the basic car we freakin requested! Its a car who cares! …Then she was like oh you need extra insurance… We called BS on that and said no we don’t! Confirmed with our AAA travel agent when we got home… Nope didn’t need extra insurance! LMAO Idiots NICE TRY ASSHOLES! ANNOYING HOW LONG THAT TOOK AND WE WERE ON OUR HONEYMOON! YOU GUYS SUCK

I have rented cars from this same place for the last three visits to Oahu. I only do it because of its convenience and its location to where I stay. I always do an online reservation and for what reason I do not understand, the cost is ALWAYS more when I pick it up that what the reservation states. It always becomes an issue and the guy who rents the car out has no idea why the difference but refuses to use the online reservation rate, rather their own «higher» rate.
The other problem I get with this rental site is the cars have been dirty and never washed when I pick them them. I rented a car this week and the windscreen was so dirty when I picked it up I had to go to a gas station to clean it so I could see through it properly. I use Hertz in many other cities and I never have this problem.
The staff can be friendly enough but this place needs to pick up its game to match what other Hertz offices give you in terms of pick up speed and a clean car.

Exceptional service! Dallas was extremely kind and helpful and provided us tips and tricks to enjoy our day driving around the island. We had many adventures cancelled due to the weather, but Dallas really saved the day! He recommended some wonderful scenic points, delicious meal stops, and a perfect place to watch the sunset. Thank you for making our honeymoon so fun!

Our reservation was for 8am. We arrived a bit early to pickup our vehicle on a Sunday, but there was only one rep working. We didn’t leave with our vehicle until about 830am.
The vehicle was okay during our rental, but when returning — things got complicated when I needed to return the vehicle. We were never told how to park it when returning. I called the number that came up for the location on Google Maps, but was directed to a Hertz call center. After explaining what I needed I was transferred again to the department that handles rental extensions. The rep answering the phone in the rental extension department told me just to park it in front of the hotel where the Hertz was located.
I kindly refused that advice and stated that you are in a call center. I need to speak to someone at the location. That finally occurred and was told to park the car in valet and come up to close out the contract.
I informed the guy working about what the rental drop off trouble and he just apologized.
Come early and don’t be in a rush — this is a really small location for renting.

I called the day before I wanted to explore the island. Called this hertz because it was only a block away from The Royal Hawaiian and because I get points with my united airlines credit card. I got my quote of $ 60ish bucks for the day (not including gas or insurance add ons.)
This hertz is on the second floor of the Imperial hotel. The 1^st floor is shared with an ABC store. Met with hertz upstairs (just look for the signs.)
Paperwork took maybe 15 mins and staff was friendly and answered my questions. They pulled up the clean Ford Focus. You can return the car back to that location anytime before 3. If you need the vehicle longer you can return it to the Hyatt regency Waikiki a few blocks away (no extra charge.) Believe that’s a 9:00pm return time.