Terrible and cocky customer service. Didn’t seem to care they lost two lines lady actually was excited the black manager walks around with a chip on his shoulder like he owns Verizon this store needs new management or retraining I paid 1200 bucks just because of their attitudes to switch to att wireless I didn’t come in to disconnect but their actions resulted in me doing so.
James R.
Tu valoración: 1 St. Charles, MO
In May I worked out a deal to lower my bill based on usage and competition. One sales associate work with me and told me to come back if my bill did not reflect the changes. The bill did not reflect the changes I stop by today and spoke with Justin who did not believe me who said the sales person I talked to the last time was not there anymore and made me call him to get verification of the conversation and the changes. He also said I could go to the other store in St. Peter’s to talk about it if I wanted to but he was not going to issue a credit. If I was asking for hundreds of dollars I could’ve understood but the problem was it was a credit for $ 37. Under no uncertain terms Justin was going to even think about issuing me a credit. You have to wonder where customer service is gone, Justin obviously did not get the training.
T J.
Tu valoración: 2 O'Fallon, MO
I have verizon and I love them as my provider but if you need something dont go here. I have stopped a few times and everytime its been an hour wait. I dont know if its short staffing or what but Its the worlds worst place even if you just want to buy an accessery