Tic-Toc Shop-Carol Schultz

Very poor service. They are nice enough taking your clock in, but very very slow getting the work done that they commit to. My grandfather clock was there for nearly six months. was supposed to be done in two months. when i called about it, i can got one excuse after another. and more promises that it would be done by thanksgiving. when it was not done by dec i went in to pick it up. they had not done anything with it. seems pretty fraudulent to me. stay away from these people. when i complained about the missed dates and promises, they told me they had several clocks here much longer than mine. that did not console me to much… so there are several people being strung along. Wish i could give them negative five stars.

VERY slow to get clock repair done, and the staff I’ve encountered have been far less than personable. They make me feel like it is an honor for me to be there.

I brought a Grandfather clock home after my Grandmother passed away and it was not running. This is a family heirloom, that was actually built by my Grandpa who was a Master Carpenter and cabinet maker. I called the Tic Toc shop and they gave me great instructions on packing the clock for transport back home. When I arrived, I called and requested a service call on the clock because I wanted to get it running and make sure everything was OK.
The technician they sent out was Kent. Kent was fantastic and really knew his craft. Unfortunately, another family member had worked on the clock trying to get it running and had improperly reassembled the works and had even put a part in upside down. Kent got the works out of the clock, which was no minor matter since this was custom built and the easy way into the cabinet was lost when my Grandpa passed away. Then gave the clock a thorough going over, added a couple of spacers to make sure everything was aligned. Gave me an accurate picture of the clock works health and potential problems I might have down the line caused my improper lubrication over the last 40+ years. Then gave me a short class on the proper operation of the clock including how to adjust it if it was running a bit slow or fast.
After my experience here I’m a customer forever. Thank you Kent for taking great care of me!