Firestone Complete Auto Care

I’ve been taking my vehicles to this Firestone for years. Many times they have they have done something very simple to fix what I thought would be a complicated problem. They don’t use scare tactics to generate more work. Very honest shop. Good work.

In response to the post from a year ago… there was 2 locations for Firestone. I am certain the reviewer did not go to this location. I have never had an issue with anyone in this store. The employees ENJOY their jobs and the owner is ALWAYS there… why? Because he VALUES his customers. You will never walk into a bussiness and ask for the «owner» and always get them… why? They are in it for the money. I can say in all the years I have dealt with this store I have NEVER had a repeat issue. Matter of fact, I took my daughter to a parade and my engine was running hot and it concerned me… took it to firestone… the employee walked out lifted my hood and told me «your just empty on coolant» He filled it for me FREE… seriously! That is the kind of customer service you will get when you go to firestone. If you are like me and worry about the health of your car since its your feet when you need to cart your children around then I would HIGHLY recommend this store to you and your family for your car care needs. I have shopped around and would never go anywhere else. The prices will not be beat. Just try it!

I really don’t like to post negative reviews but this Firestone location tried to take advantage of me and my fleet car company.
Here is the story.
On April the 10^th I took my car in to get a slow leak repaired in my left rear tire. They agreed to do it and I specifically told them that no other service was needed. Later when I picked the car up they couldn’t print off a receipt but they assured me that the tire was repaired. The whole thing was just weird. So two days later on a hunch I called the fleet car company and Firestone had billed them for 4 tires, alignment and an oil change. They told the agent that the cords were showing thru and the alignment was out. The oil change was requested by my fleet car agent because the one from Jiffy Lube done just the day before on April 9^th hadn’t show up in his system yet. So they changed one day old oil? I wonder if they couldn’t tell if it was new oil or were they just taking advantage of not having to ask me directly. The invoice didn’t show a tire repair charge, and the tires on my car were still the original factory tires that came on it. Thank goodness I called the fleet car company so they didn’t pay for these parts or services that weren’t provided.
I contacted the Firestone location and the corporate office without satisfaction or a decent explanation in either case.
Oh did I forget to mention that the flat was not repaired. I had to fix it myself. My dealings with Firestone all occurred at my 45 658 mileage mark. Today July 31 at 59 976 miles I finally had the original equipment tires replaced. Tread depth on all tires ranged from ³⁄₃₂ to ²⁄₃₂ and an alignment was not needed. It is interesting that none of the tires had cords showing thru some 15 000 miles after they reported it to be a problem.
If you have to do business with this location be careful, I will never trust them again.