Walgreens

I go here a lot and I have found the manager to be very responsive to adding more cashiers when the line gets long. The staff in general seem willing to help out but sometimes I have seen the line build quickly or there is a crowd. I do wish the pharmacy had more people because that line can be a long wait– not even because of a large number of people but because it seems to take time figuring out insurance etc.

Could there be slower customer service anywhere? Front counter, pharmacy — I just waited almost 45 minutes for a prescription for my partner, just home from the ER. It often takes ten minutes or more to check out even when no one else is in line.

Last week Walgreen’s was offering a free 8×10 print for Mother’s Day. I submitted an image with a black ring around it. The person who did this «job» cropped it in removing the black ring and making it very different from the image that was submitted. Wasted my husband’s time to pick this up. The print is going in the trash. I could do better on my color printer.

Poor customer service. Pharmacy tech was barely literate. Or at least couldn’t spell «license.» 45 minute wait to have a script filled. General malaise apparent among employees. When you ask a question and get met with a blank stare, you sure don’t feel very welcome. Food selection is limited. Best employee was the underage checkout guy.

I’m giving this place three stars for convenience. They are down the street from my house and have been a life saver when I have run out of milk or some such thing. Or it’s late, someone is sick, and you need to grab something over the counter really fast. Well, fast is a relative term since there is almost always long line. At least their front end staff is friendly.
I don’t get my prescriptions filled here so I can’t comment on that. I go to Koblin’s on Main Street.

It’s a wal greens, it’s like most others. Nothing too special, but not a half bad place either. They have a decent selection of items, they are good about calling more staff to the registers if the line backs up, and they are helpful.

By far the worst Walgreens in existence. Avoid this place at all costs. Do not bring your business to this place and avoid the pharmacist with glasses. They think they are doctors and can refuse to fill a prescription if they want to. They are rude and unfriendly. Will never return to this place.

Very happy to have this place around. Much easier and closer to visit than having to go to a grocery store.
However, there is NEVER, EVER adequate staffing on the cash registers. Always a slow moving line. To be fair, I have noticed this is a trend in almost all retail spaces these days. I will never understand why corporations do not want to invest in the brick-​and-​mortar customer’s shopping experience especially when faced with the competition of online shopping.

To respond to another reviewer – yes, you can go here and get diapers and beer and nail polish, but first and foremost, Walgreens is a pharmacy, and that is the reason that they are in business even when they are near supermarkets (where you can also get diapers and beer and nail polish).
I have been to MANY pharmacies, as I take a number of medications, and 90% of the time when I go to this location, I say to myself, «NEVER AGAIN.» The only reason I continue to go to this location is because it is literally two blocks from my house.
Here are the reasons why I think this place is horrid, and is far worse than the Drug World it replaced (which was also annoying):
1. Every time I get a prescription here at the drive through, I wait to drop it off and then wait again to pick it up. There is almost always a line, and if there is no line, no one comes to the window for a while.
2. After dropping off a prescription, the wait time is usually an hour or more (most places are around 20 – 30 minutes)
3. When I come to pick up my prescription, most of the time it isn’t ready, even after I have already given them the amount of time they requested, if not more. Today, they gave me an hour, I went back TWO hours later and I still had to wait because it wasn’t ready.
4. There is usually a problem with my prescriptions and I don’t know about it until I go to pick it up.
5. When I called today no one picked up, even though all I wanted to do was refill a prescription. Usually, this is automated. The phone just RANG and RANG until I finally gave up.
6. There is ALWAYS a line. And the line is SSSSSLLLLLOOOOOOWWWWW, whether you are at the pharmacy or the regular retail line. The retail line is admittedly better because at least there is the staff to pick up the slack, unlike the pharmacy.
7. There are blinking lights in the place – near the skin care – that will someday give someone a seizure and I cannot figure out why they are there.
8. The pharmacists always seem confused or overwhelmed – they likely need more on-​staff and they probably need to pay them better, because this is ridiculous.
I don’t enjoy giving bad reviews. But I cannot stand when a corporate giant comes in, puts a few small businesses out of business, and then proceeds to suck. I will probably go downtown to Koglin’s (if misspelled I apologize) just to give the finger to this stupid place and its corporate BS. They need to get a sense of the actual people that come in to the place – and NO, telling people to «be well» every time a transaction is completed is not doing the trick.

Guys come on. Pharmacy is not everything… I go there all the time… People are cool and they got things you know… The ones you need… Pharmacy is not important when you need baby diapers at 11:30pm.

I move pretty frequently and I have to say this location’s pharmacy is by far the WORST pharmacy I have ever been to. Phones are NEVER answered. Systems are ALWAYS down. Staff is unfriendly, uneducated and unprofessional. Filled my prescription there 3 times to have them tell me upon the arrival to pick up of my 4^th that not only is my refill not ready due to something I did incorrectly through calling, but that they wouldn’t have it until Monday and they don’t carry that type of birth control, ever. Not to mention she just off handedly asked if I wanted a different type of birth control instead. How negligent can they be? It gets better; upon them telling me they have never carried it, nor have I ever filled it there (I quickly corrected her by stating that I could provide my old prescription refill with the information stating I have it filled there), she tells me she located it at a different walgreens in spring valley and to go there, it will be ready. I wasn’t born yesterday, so I go to my car and call that pharmacy to find out she didn’t call nor do they carry it either. The difference between the Nyack Walgreens Pharmacy and the Spring Valley Walgreens Pharmacy, is the man I spoke to in Spring Valley took the time to educate me on why the pharmacy didn’t carry it and how there is another birth control which is the same, just with a different name and won’t effect my hormones. For a company that prides itself on the care it provides to its customers, this location needs a severe make over, STAT.

Worst pharmacy ever. I’ve had good experiences with other Walgreens in the past but this one seems grossly mismanaged. I have filled 4 prescriptions here since they opened and have had increasing difficulties each time. Staff reports that prescription will be ready in and hour and then 2 days later haven’t filled it citing computer problems.
Today, after holding twice for more than 10 minutes each to ultimately be disconnected, I decided to go down in person and see if my prescriptions ready yet.
Staff behind the pharmacy counter is wearing ill-​fitting Walgreens t-​shirts reminiscint of the tuxedo t-​shirt. Kind of trying to say their professional when clearly they’re not.
Lastly, privacy is out he window. Standing in line I am listening to each customer say where they live to «verify their address» for the pharmacy tech in the t-​shirt. He then responds with the name of the medication which pretty much tells me what that person’s medical condition is.
I’ll drive 10 more minutes out of my way to go CVS or Clarkstown Pharmacy from now on.

Worst pharmacy EVER. Every single time I need my prescription refilled there’s always a problem. Even when I had to get two antibiotics, one was in stock and one was out and I had to wait 3 days before it came in and I was also falsely informed of the copay. Notes are never kept in the system so there is no communication from staff member to staff member on a day to day basis when there is a problem. The text auto refill system takes anywhere from 15 minutes to 3 days to fill. I wish there was a CVS closer to me!!!

By far the worst walgreens pharmacy I have ever been to. Unfriendly staff that is not trained properly, scripts are never filled in a timely manner, and the medication needed is always out of stock. Avoid the Asian boy that works in the pharmacy department he has no idea what he is doing.

Brand spanking new Walgreens with plenty of parking. Staff was clearly new and still getting things organized so everything was a bit disjointed. But it’s a good place to stop for drinks and the like before hopping on the highway.