Travis Monuments Inc

So far I have to give this company 1 lousy star. I will update the review when they fulfill their obligation or I have more information. I met with Charles a few months ago to purchase an engraving (etching) for a headstone. The headstone is located in a Russian cemetery in Spring Valley NY. I was promised that the engraving would be done within one month. One month later and no engraving. I called and spoke to a gal who was handling my account. The day I called her to get an update, it was raining. She said that the ground was wet and the church would not let them on the grounds. I told her that it was not raining the whole time since they took my money, only the last few days. She had no reply. She said that it would be done before Christmas. AND she promised that she would contact me if they were not going to be able to get to it by then. She specifically emphasized she would contact me. Well it is now Dec. 30. The engraving is not completed and I received no communication. This morning I spoke to Charles, who took the initial order, and he apologized for the delay. He sounded sincere. He said I would be the next one in line. I expressed my frustration that I am given promises that are not kept. He said he would speak the gal about the lack of follow up. I won’t go into all the details here but the next reason I was given was that the engraving had not been done was because of health issues with the engraver. I cannot beleive there is only one engraver. Charles said he would follow up with me on the status of the engraving by Jan 8. I look forward to that call. What started out to be a stress free initial meeting has been anything but.
January 2, 2014. Received all from Charles and said that the etching had been completed on Tuesday. He forgot to call me, but did so today. I have not been to the cemetery to review the work. Will do later today. I increased the rating to 3 stars as this was not a pleasant experience.
Saw the finished work. It was fine. Well done.
Beginning experience was not pleasant, but final product was well done. I will stay with 3 stars.

My family highly recommends Travis monuments. The office staff is Knowledgable and eager to assist. Anthony is an honorable man and gives tirelessly of himself. He went out of his way to help us create my sisters headstone and lantern. Now we
are comforted in knowing that the grave site is an exquisite tribute to her, one she was worthy of.
Travis monuments stands by their work 100 percent. This is a business where they value their people and where a hand shake still means something.