Ogots Landscape

Based on other reviews I am looking forward to see what Santiago will be able to do for us.

We were very happy after Santiago completed the installation of irrigation, sod and plants. We stopped our service with a previous gardener and hired Santiago for our regular lawn service. Unfortunately, I realize now that was a mistake. We were hosting a party and were counting on Santiago coming the week he said he would. However he was a no show. I called and texted him with no response. I even paid him and he has yet to show up for three weeks. When his team shows up they do a good job but they are not reliable. After reading other reviews it seems to be a continued theme.

Update 9÷22÷15.
I received a follow up phone call from Santiago today. He was inquiring about our recent experience and to discuss my review.
FIRST IMPRESSION:
It’s always a good thing when a business calls you back curious about how they did. This shows compassion and that they care about their customers and the experience they had.
Santiago asked how we were doing and how the backyard was looking. I told him that we are doing fine and the backyard still looks as awesome as it did when it was done the first time.
THE REVIEW:
We then talked about the review I posted on Unilocal.He was happy to hear that the review was mostly positive but was concerned with the two major negative experiences we had.
1) Communication — He said explained that he was a little late due to getting his equipment ready and things like that and also that his crew began work immediately upon arrival which they did. He went on to say when he gives his word that it can be counted on. To that I say that since this is our first time doing business with his company we have nothing to go on as far as that is concerned.
Nonetheless, at the end of the day the work got done as promised and in the time we were told which is what matters to us. All I will say is that it would be nice to know this ahead of time so we aren’t wondering IF or when exactly they are going to show up.
2) PAYMENT
I’m going to keep this short and say that at the end of the day it comes down to a convenience for your customers. If we can have your preferred method of payment ready to go it makes for a smoother transition and better experience.
FINAL THOUGHTS:
I was honestly surprised to get a follow up call. I just assumed that since everything was worked out there would be no more to discuss about it.
I’m glad he did call though it shows something that is rare in businesses today at that is care for their customers. One would think that would be something every company would just automatically have but sadly it’s not.
After thinking it over the two major negatives weren’t really negatives looking back. Sure, things could have been much smoother but it isn’t anything keeping me up at night so to speak.
We ended the call with the infamous question about future business. Considering everything I would definitely go to Santiago and his crew whenever he next time we need someone to manage the «jungle». Not that we are in any hurry to have the backyard in that condition. But if we do need future landscaping care and the yard maintained they are the first on our list.
Like I said in my original review their work ethic is without question. Those guys busted their butts to get our yard looking so awesome and weed free. It makes me so happy to look back there everyday and NOT see overgrown weeds and such.
Like I told Santiago it’s the small things that add up to make the biggest difference. Calling back to follow up with us was one of those small things. Keep up the great work and until next time (but not too soon though ;))
I added one star back for calling back to follow up with us. That shows care and compassion for his customers.
Thanks for such an awesome job!

I will start by saying that hired Santiago primarily because of the good reviews I had seen here on Unilocal.I had high expectations based on that alone. Our backyard was in need of a complete transformation. Santiago came over an said «no problem» to everything we had asked for. He gave us a price and we said ok. He said it would take appx 10 days to complete. He came over on a Monday (⁷⁄₂₁) to pick up a check for half of the job which was $ 7600. The started demo the next day. Then 2 days later the concrete patio was laid down. Things seem to be progressing well. We were really happy. Santiago came over a couple days later to «check on things». However he ended up asking for an additional $ 5000 on top of the $ 7600 he already received. He said he had already ordered all the material for the retaining wall. My husband and I must have been in a good mood because we said sure and gave him another $ 5000 on ⁷⁄₂₇. We wanted half in cash, half in check. Well this was when it all went downhill for us. Santiago said they would be back in a couple days to do more work. Well for about 8 days we heard nothing. Santiago ignored multiple calls. When he finally did answer a text he had a handful of excuses. He ended up sending the concrete guy over to take measurements for the retaining wall and order the material. THE SAME MATERIAL he said he had already ordered when asked for the $ 5000. When I confronted him on that he said it was a mix up with the concrete guy. Regardless, the retaining wall did not get started until ⁸⁄₉. The wall came out beautifully buy at this point I just wanted them to be done with the yard. Unfortunately they rushed and things were done half ass. Now I have only half the sprinklers that work. Sod that is dying and a fire pit that is half the size I asked for, so it useless. He also left drainage pipes sticking up and not done as well as the caps on the retaining wall not cemented down. Despite the bad things, santiago did work hard and did throw in this and that, without charging us. However, you may want to ask if they are too busy with other jobs, because I think that was happened here and he never was honest with us so we kept getting left behind.
UPDATE– I was contacted by Santiago the day after I left this review (5 days ago). He was apologetic for never coming back when he said he would to finish what he said he would. He promised to make it right. I believed him. He had a guy come and fix the wall that was left undone. Now we just wait again for the other things. We shall see.

Santiago’s crew came to our recuse. We called with a yard clean up needed ASAP and they came the very next day. They cleared thick brush away from our yard and hauled it away. The even did more than they promised as far as how much land they cleared. Very satisfied.

Just being plain honest. I contacted Santiago and he seemed very eager to come out and give me an estimate. From all the great reviews I couldn’t wait to show him my backyard so he can help me out.
Said he would GLADLY come over and provide me with an estimate. We agreed on 10:00 am. NO SHOW. I text him and asked, ‘hey. you still coming”. He replied that it would have to be later and he apologized. Okay, good enough. Again, NO SHOW… NO Text, NO phone call. Nothing.
I text him the other day (yes, i’m desperate) and asked him if he was still interested in coming down and giving me an estimate. NO RESPONSE. oh well, i guess a person like myself just looking to get a little landscaping done will have to look elsewhere. It’s obvious this company doesn’t understand customer service.
UPDATE: the following morning immediately after this review was posted Santiago called me and apologized for not getting back to me. Apparently he was having issues with his work truck AND with his phone but everything seems to be working now. A coincidence I’m sure. He said he would gladly come by and give me an estimate. He showed up on time. Made a couple of measurements and was able to provide me with one. Immediately after he drove away he text me a picture of his work truck on the side of the freeway and asked me if I knew anybody with a tow truck. I did not unfortunately. He then called me and said because of his ongoing issues with his truck he wouldn’t be able to work on my yard after all and retracted his estimate. Then he asked me if I’d consider altering my review. I gave him 1 more star for trying.
,
Best of luck to you Santiago. and with your work truck… AND with your phone.

We got a personal apology from Santiago with a full refund. He was so upset he came by our house twice to apologize. He had no idea what was going on with his employees. He reassured us this was not the normal and said he should have followed up on our complaint instead of assuming everything was ok and asked for another chance for future business, which we will probably will. It takes a good businessman and fine person to admit fault and remedy it!

We are very happy with the work and price. Santiago’s crew works very hard. They cleared most of our 2 acres, and they filled two 40 yard dumpsters. The place looks great. After the work was completed we noticed little things they had done that were not required. Great service. Three days work and two dumpsters for a reasonable price. Don’t hesitate to give Santiago a call.

Ogots Landscaping is top notch, Santiago was very professional and went the extra mile.
We had just moved into a home we just purchased, the house and yard were in a state of disarray. We called Santiago up and he and I discussed what was needed to get the yard in order. He removed two palm trees that were threating to damage my pool. saving me tons in the long run. The pool inspector didn’t pick up on the tree roots starting to crack the sides. Then Santiago and his guys took care of plating smaller much nicer plants to make the landscaping come together. They fixed and adjusted my sprinklers front and back and totally revitalized a dead front yard.
Santiago checked up on use and informed use that it was time to reduce the frequency and deration of the watering for the season. He emailed me the complete instructions for my type of sprinkler system so I could learn to do it myself.
I have been disappointed by some of the contractors I have hired or called on Unilocal,But not Ogots Landscaping! I know who I will continue to go to for all my lawn needs!

Very terrible to try and work with, would not take resposibilities for any of the problems that happened. Did not communicate to the crew what we wanted, took over a 100 feet of privacy away, would not fix the problem. The owner (Santiago) was very acquisitory with us, would not let us talk more than two sentences with out telling us he was sick, had kids to feed or that his guys were just trying to do a good job, and that’s why they didn’t do what we wanted. He showed up took his stuff, refused to talk with us about finishing the job and then kept saying my husband «scared him» and he «fears and hopes» to never go back to that property. Completley unprofessional and will not listen. DO NOT recommend, and have nothing but grief about this whole ordeal! Do not be fooled like I was. Worst part is we gave a deposit and will not be getting that money back. Not to mention the job was suppose to be done two days ago, and then today tried to extend it for another three days, tell us he did us a favor not charging us. I cannot express how dissapointed I am!

Santiago is the man, enough said. My yard went from a nightmare to a dream. Everything was done over the phone while i was away on business and when i arrived i found my dream yard. Would not hesitate to recommend Santiago.

Santiago (the owner) and the guys from Ogots landscaping did a great job on my backyard. The quality of work was excellent, but what I liked the most was how easy it was to communicate with Santiago. He uses up-​to-​date technology to take care of business matters, and he is easy to get a hold of. I called him on a Tuesday, he came and looked at the yard on Wednesday, and by Saturday the whole job of installing gravel, preparing the soil, and laying the sod was complete. He also followed up with me after a week to see how things were working out. I whole-​heartedly recommend Santiago and Ogots Landscaping.

I called Santiago at Ogots Landscape to get a quote on some new sod, tree trimming, sprinklers and some uplighting for my front yard.
He came out and gave us a quote which was a couple of hundred dollars less than the two other quotes we had. We set the installation up for the following week and his crew came out and did a great job. The yard looks great!
We were so impressed with his work we had him come install a drip irrigation system in our backyard planter a week later.

Needed a lot of yard work done. Called Santiago and he came by that same day. Gave me a great quote and came the next morning to do the work. His crew worked very hard and did a great job. Completely took everything away and cleaned up all around my property. I recommend you using Ogots as I will do the same again. Very satisfied customer!

Met my expectations!!! Needed to have mounds of dirt spread out, graded, and compacted. Came out to give quote same day and next day did the job. I was so relieved to have no problems arise. Call and you will not be disapointed. I will be calling back for more yard work It’s so nice to know I have a reliable person I can call. Thanks

I had contacted Ogot’s Landscape to get my trees trimmed up. I had fruits trees growing wild and together, it was a mess. The owner Santiago and his team gave me a great estimate (way affordable) for what I needed done. Cleaning my trees up and leaving my yard spotless… Ogot’ got the job done in no time. They specialize in total yard maintenance. Call them you won’t be disappointed!