Wholesome Factory

The customer service here is quite awful. Every time I have gone into the store the people working there have been highly rude. The delivery service is even worse. Today I ordered through GrubHub and an hour after my food was meant to be delivered I called Wholesome Factory, only to discover they didn’t even have a delivery person available. I will not order from or visit this place again.

Roosevelt Island has desperately needed a fresh foods market like this for YEARS. Not only is it clean (hello, Gristedes?), it’s well stocked with fresh fruits and veggies, and it even has pre-​packaged meat and seafood. But I was most impressed with the wide variety of speciality items – in particular, imported gourmet foods and gluten– and allergen-​free foods. The Whole Foods nearest me doesn’t even stock some of the same stuff.
Yeah, prices might be a little higher than average. But it’s worth the extra money to not have to schlep to Manhattan or (God forbid) brave the «renovated» Gristedes on the island.
Pleasant staff at checkout, too.

Great variety and convenience. I do all my shopping here. Nice folks. Would be tough on RI without this.

Disappointed that the high priced gourmet grocer is cheating on the mozzarella cheese. When you relabel the expiry date in cheese it not only stinks, you stink.

Wholesome is a great place but the prices are a bit much. The food is amazing but I don’t exactly want a burger for ten bucks when I can get the same thing on the island for five.
There’s always a new cashier person but every single one is a nice and respectful person.
The guys that cook the food are also very nice.
The atmosphere is nice.
The problem with the store is that if there is enough people, you can’t walk anywhere so you have to go elsewhere.
If you are willing to pay extra for food you’ll love it.

One word: TERRIBLE. The worst pizza ever I tried. Also, yesterday I went to buy some items in person to their store and an a female employee said in loud voice in Spanish to another employee «ESTABA CAGANDO» («I was making poop) in front of everybody, probably she thinks nobody speaks Spanish. Totally unacceptable, disgusting and disrespectful. I left the line quickly from this dirty place. DON’T ORDER FOOD HERE, you never knows if these people wash their hands after use the restroom.
UPDATE: They improved the service, so I am changing my review to 3 stars.

This place always has the rudest staff on the register. Things are always mis marked on sale.

Newer grocery store for roosevelt island.
This place is clean and has reasonable prices for certain groceries. Plus it is a great alternative to Gristedees. This store has a snack and salad bar where they have a variety of sandwiches (the curry chicken salad is really good), pizzas, smoothies, and sushi.
I am giving this place 3 stars because of the delivery aspect. The past few times that I have ordered delivery through Grub hub the food has been ice cold. I do not entirely understand why because the place is only 0.1 miles my my apt building.
Other than that the place is ok for groceries and food.

Beautiful little market located on Roosevelt Island. They have a great selection of fresh produce and herbs. Their prices range from fair to slightly overpriced but the quality and convenience more than makes up for it. They offer fresh flowers and delicious baked goods too. Juices, smoothies, salad bar, deli, fresh pizzas, and more can all be found here too. They make beautiful use of their limited space and are continually making improvements. The staff is awesome and always helpful. This clean and tidy establishment is an awesome addition to Roosevelt Island.

This is a nice market to get food for now and or groceries for later. It is a clean and tidy establishment with a pretty good selection considering its small size. I think we are lucky to have this place on Roosevelt island.

This place needs a little fixing. I bought a couple of frozen items on different days and they have either been spolied or already thawed. Their prices are ridiculous at times, Manhattan prices I guess. Their employees in the Deli section are not so friendly. I always feel like I’m begging for them to serve me. Their selection in food have no name or prices, so I never know what the food actually is. The cashiers in the front are either nice or completely rude. Overall this place is always clean and well stocked.

Some organic products, but no fresh organic produce. In fact, the produce is not even local and comes from the same wholesale distributer where Gristedes’ produce probably comes from. No good cheese, just your typical supermaket brands. In general, I would not go there for my grocery, unless I have an emergency and I need one or two products. Oh, did I mention that the prices are as high as Whole Foods? You are better off taking the tram and going there. They will deliver. Too bad, I had high expectations, but as usual, the commercial side of the island never fails to let its residents down!

My co-​workers and I call this the organic market. Awesome establishment! Prices are fair for the most part, HUGE selection of fresh fruit and groceries and some imported products from Asia as well, which is cool too! Lots of fresh herbs like dill, parsley and cilantro available in the back.
They have a salad bar w/​a variety of options and they mix your salad for you on the spot. But the station that I frequent the most is their pizza station. All of their pizza is made IN HOUSE and is delicious! I love their pepperoni and their mushroom! They also have weekly specials, like a Chicken Teriyaki Pizza .
The place is clean and properly maintained. Staff is very friendly.

No doubt about it, this is a great addition to Roosevelt Island. The produce is fresh, the staff is pleasant, and the store is immaculately clean. This should be the model for the other stores that sell and handle food. I have heard many people mention that having a salad bar available at lunch time has improved their eating habits as well.

So happy we finally have something like this here. The pizza is terrific and the coffee great. A small cappuccino with organic milk is $ 2.25. Cheaper than Starbucks and better. Friday night they have a pizza special for a large pizza for $ 10.00. Can’t be beat. So 5 stars for the deli section.
For the dry goods, 1 star unfortunately. The prices are way out of line. A can of cat food I would normally pay $ 1.66 just about anywhere is $ 3.99. $ 16.99 for liquid soap I can easily get elsewhere for $ 9.99. Similar prices over most of their packaged goods. I buy almost every item they sell, but I can shop at Whole Foods and stock up on these items for at least ¹⁄₃ less, sometimes even more. It’s too bad, because I’d give them a ton of grocery business if their prices were in line.
That being said, they get all of my deli, pizza, and coffee business and that’s the first time I’ve ever said that about any store on RI.

Great, dependable market. Prices are mid range: some things are a great deal, others are overpriced. A great selection of «wholesome» groceries and produce. They even have Asian groceries!
Thankful for this place everyday.

Glad to see somebody reviewed this place. I too am very glad to see this place in business and hope they stay around a long time. I tend to the simple stuff over the upscale items, but like some of them as well. It’s hard to break a 30-​year habit of picking up food on the way home from Manhattan, and Manhattan now has Whole Foods, Fairway and Trader Joe’s. But sometimes I don’t bother, knowing I can pick something up here. I like the late hours as well. Wholesome certainly wins over Subway. (but nice to have them as well) I hope they’re here a long long time.

We are so lucky here on Roosevelt Island that at last, after years of having minimal, miserable and subpar options, this little market has opened to serve our needs. Pleasantly surprised of the low prices and the high quality of their stock, I go there daily for the silky smooth and cheaply priced morning latte (beats Starbucks on every level) and fresh and crispy $ 1.25 almond croissant (which also beats Starbucks: way better, way bigger, way fresher and waaaay cheaper)
The brick oven pizza is by far the best pizza on Roosevelt Island. Their pizza sauce is incredible and they use nice fresh cheese for the Margarita slice and high quality mushrooms (not canned, unlike our other pizzeria uses). There is a nice, small food bar with fresh sushi –which is made in open view by a sushi chef around 3 pm-​and sushi lunch specials as well as other food varieties. They make fresh sandwiches at a very reasonable price as well as great smoothies and salads. The line can get slow at times, I wish they hired two cashiers. They now stock flowers as well as Meyer’s cleaning products and soap which I LOVE and usually buy at Wholefoods. They also have a good variety of soft drinks, carry Kombucha and a lot of other great products and brands. The organic milk is from Horizon or Stoneyfields and it’s at the best prices I’ve ever seen it at. The Korean owner is always there with his niece who is responsible for managing and the entire direction, shaping their store. BRAVO!!! And Thank You!
I think the prices are great, not as expensive as stated here on Unilocal