Westside Frame Shop LLC

–1 Star for mediocre customer service.
–1 Star for limited selections on smaller frames and mats*.
I needed a simple frame for a certificate. My frame came up to be $ 130 but the representative was not too happy when I presented my $ 100 LivingSocial voucher. He wasn’t much help to being with. The frame came out the way it should, but because there was only a limited selection of smaller frames and mats, I didn’t really get what I came in for. Overall, Westside Frame Shop is worth a visit ONLY if you have a voucher from LivingSocial ($ 30 for $ 100).

I’m confused about the high ratings for this shop… then again many of the reviews are old.
I recently bought a Living Social deal to get a wedding photo framed here. Came in, picked a frame, left the photograph, and went on my way. The framing was done in a reasonable amount of time, and they called to let me know my picture was ready for pick up. From this point on is where my experience went downhill.
When I came back to pick up the photo (which, by the way, was quite a trek, as I don’t live or work close to this shop), the photo was completely off center in the frame. This to me was a completely unacceptable mistake. I’m not talking off by a couple centimeters. More like off by a couple of inches. If you can’t trust a frame shop to CENTER a photo in the frame, who can you trust?
The man working at the time said he didn’t think they could fix it, but he would talk to his colleague and get back to me. Didn’t make sense to me that they couldn’t fix it, all they would need to do would be to shift the photo in the frame, trimming the photo if necessary. But anyway, went home empty-​handed.
Got another call from the store several days later, and the man on the phone said they could fix the mistake, and that it would take a week. I waited a week with no response. When I finally called them again to check up, the man who picked up the phone said nonchalantly, «Yes we have it here.» If you had it why didn’t you call me, like you said you would? I asked if it would be possible for them to send the framed photo over to me by messenger — I didn’t want to make another fruitless trip over to the store if I was going to leave empty-​handed, and even if they had fixed it this time, it was their fault I had to go back in the first place. The man on the phone refused, saying it was too expensive ($ 25-​$ 30), and that they need to make money, too.
First off, I want to say that I totally get that this is a small business and they need to make money to keep the business going, but maybe if they completed their jobs correctly on the first try, things like this wouldn’t happen. Secondly, they clearly do not have an understanding of the power of customer service. Owning up to your mistakes and doing what you can to make the customer happy pays off in the long run.
Their gruffness didn’t bother me at the time, but in retrospect after everything else, it certainly detracts from their rating.
Really not looking forward to dealing with this store again when I have to go pick up my picture.

Using a GroupOn I brought two documents to be framed at this location. As one was a degree and the other a corresponding license, I wanted frames that complemented each other. I was assisted by a gentleman who took my suggestions and improved on them, settling on two frames that I was happy with.
This was my first time custom framing, so I had no preconceived notions on how much to spend. That said, the total was around $ 270, and he had no issues with my GroupOn and subtracted $ 100. I left a deposit and was called a week later. The framing was excellent and they packed it carefully for me to take home. All in all, I was very happy with the service here.

I had several pictures with different measurements, and really old frames. I got great help with framing and mats, and great service altough not the easiest task. Oh, and they were ready before the estimated date.

I took a really good lithograph there to be framed. I got a deal on Groupon so I figured I would try it. The man who said he was a framer for over 20 years. I didn’t really like what he picked out but that was more a matter of taste and style. It was large frame and cost $ 375 with a groupon made it $ 100 less.
When I picked it up yesterday with my friend, before we left the store my friend said, «look at he corners». The frame was not finished properly and there were marks from the gold leaf in the recesses of the frame. I was not thrilled. The man in the store was not the one I originally dealt with and he fixed it up as best he could. He told me that the corner cardboard pieces they used were not professional and took the finish off of the corners because they were too tightly placed. So why do they use them?
I was glad my friend was with me because the man running the store was ready to let me leave without looking at the corners (lesson learned) and had I gotten home and found it unfinished I would have been very upset.
Although both shopkeepers were very nice, I would definitely NOT use them again unless it was for something small and simple.

great frame shop, I went to have 4 pictures framed, 3 of them quite large, and the owner made me a great price, even throwing in the more expensive frame for the cheaper price. very friendly service, great consultation and impeccable results. highly recommended, my go to place from now on.

Went in to get a quote, but once I said I wanted to use a Google Offer, they hiked the price up $ 25. Not impressed!

I just got three pieces framed here. I had bought a coupon online. They did a great job, turned it around quickly and their prices (even without the coupon) were really very good. The craftsmanship is high and the guys that run the place were a pleasure to deal with. I will definitely go here again.

I got a LivingSocial Deal for this place and I’m so happy I did. I think I spent a total of an hour talking to the owner over the few times that I’ve come by because he is such a pleasure to speak with. He has a great selection of frames and knows the custom framing market in the city very well. I recently went to Michael’s and while they did a nice job framing my print, their prices are inflated (which I honestly believe is partly why they’re able to do deals for up to 60% off of their custom frames all year round). I needed a 4′ x 5′ print stretched over wood — while Michael’s quoted me about $ 430, at Westside Frame Shop I was able to get the job done for $ 305. They did a wonderful job and frankly I’d rather support the small business owner, regardless of the fact that it’s so much less expensive! Highly highly recommend this place for to your custom framing jobs!

I’ve been back quite a few times to get different pieces framed. Staff is always friendly and very professional. Definitely recommended!

What a wonderful frame shop! True professionals. I went here recently on a whim, looking to have an old photo of my grandmother framed, and was impressed by the personalized customer service, which is rare to find these days. The quality of the work was outstanding and I will definitely recommend this framer to all of my friends.