Westlake Cleaners & Launderers

I would highly recommend you avoid Westlake. I used them for a while because they picked up and delivered to my building for free and I was too lazy to find another, but that was foolish. This seems to be a common occurrence based on the other Unilocal reviews, and I’m disappointed I didn’t pay the other reviews more heed. Westlake’s cleaning service is especially abysmal; they frequently break buttons and the collars on my dress shirts are often pressed carelessly and incorrectly. I tolerated this because it was convenient, but the below event caused me to finally stop giving them my business.
Over the course of a few weeks they lost a pair of my jeans and a pair of my suit pants. After several conversations with them all I was offered was a refund for the cost of one load of laundry (~$ 10). Considering the items they lost were worth hundreds and hundreds of dollars, this was a pretty meek and insulting offer. I spend nearly $ 100 on laundry and dry cleaning monthly, but Westlake will never see another dime of my money.

The lady who works there is sweet though the service rendered is under qualified to call themselves a cleaning business. They did not clean my white shirts properly and tried to hide another white shirt that they had ripped! The lady then proceeded to counter argue that the ‘machine’ did it. It is one thing to damage a client’s piece of clothing but it is another thing not to own up to it. Would definitely not recommend the business.

The ladies here are so sweet. I have had good experiences with this place.
They spot clean really well. also just cleaned a white wool coat that I thought was beyond repair. They got out all of the stains — and there were a lot of stains. Wow! I cannot believe it. Most of the cleaning is done really well. There was only one time that they lost a button from my coat — but they moved around/​sewed the buttons so it was not as obvious. Besides this, I have no complaints — only praise.
I use their tailor often, who can do very complicated tasks perfectly. Gowns, coat linings, hems, zippers, and other major adjustments are done well.
I am so glad they are across from my work!!!

I’ve had my laundry done by them for a couple years now — quick turnaround, decent prices and I’ve never had anything destroyed/​lost that I can think of barring the occasional sock? Though they may be lurking around my apartment somewhere…
Just wanted to weigh in and say this place isn’t all bad. Can’t speak for the dry cleaning though.

I need to stop being lazy and find a new dry cleaner. Similar to the first reviewer, I’ve gotten multiple shirts back with broken buttons or warped buttons… It’s like they keep the iron sitting on the button. Turnaround time isn’t as fast as my dry cleaner back at 28^th and Madison. You can’t get next day service. They also seem like they don’t iron your shirts out to get the crease in your shirts. Also when they re-​iron the crease in my pants it’s way off to the side…

They seemed like an ok dry cleaners close to home, my lst order was 6 pieces. ! didn’t come back, one had stains on it still, one had multiple broken buttons, and one final one had a giant, triangle shaped gash on the sleeve. They keep telling me the manager is out and can’t address the issue… Stay away