West Broadway Cleaners

The service is great, the people who work there are so kind and sweet and have been in the Tribeca neighborhood way before it became gentrified and crazy fancy. They really are part of the community and they’re sweet to dogs too with their doggy treats!

Four pieces of clothing ruined. Their explanation? «We cannot remove stains from silk dresses». Then why did you try three times, and in the process damage the fabric for good? Not going back.

This is an update review. We have shifted our dry cleaning service to West Broadway Cleaners. We bring our shirts, suits, skirts, sweaters and the like here and it is delivered back to us on time without any issues.
The proprietors are hard-​working and friendly. They play nice music in the store. As in my original review, I rely on WBC for alterations which was the original reason I sought them out.

I have never been so compelled to write a Unilocal review until now. DO NOT use this dry cleaner. Not only have they ruined multiple items of ours in the past, but they recently destroyed my wedding dress and refused to return the charges for the «cleaning» (cleaning of which there was no evidence). Not only did the dress come back with the same stains it went in with, but the fabric/​dress was entirely ruined. After their refusal to refund the charges for the laundering which destroyed the item, and being generally unkind and inhuman, I had no choice but to offer my experience for anyone seeking their services. Unfortunately I had to learn the hard way…

I decided to write my first review here since searching for a new dry cleaner in this city is always a harrowing experience for me. No matter what neighborhood I am in, there’s going to be one person that has had their clothes ruined from every place!
I take great care of my clothes and my experience at West Broadway has been great so far. My clothes are clean, unwrinkled, and do not have a chemical smell at all. My favorite part is that you can get items back next day if necessary.

We love W. Broadway Cleaners — they do a great job consistently, and are really nice people to boot. They do a very professional job on alterations as well.

APPALLING customer service! Took in a Prada trench coat for cleaning. It’s a few years old but very seasonal so i don’t use it that much and it’s in perfect condition. When I come to pick it up I notice that the lining fabric is completely destroyed as if it had been overly stretched and ripped in several places. The coat is unusable. I point this out and they say they must investigate what happened. A couple of days later they call me and say the lining was brittle but they can replace it. However they claim I have to pay for this. $ 130! Wait, the lining is «brittle»? What if I had brought in a lace dress or an organza top? Would they have ruined that too? After I protest and point out that they destroyed the coat the lower the fee to $ 60, or propose I don’t the lining replaced but get a store credit for $ 60. I ask them reconsider and come back with a better offer. I have been extremely calm and courteous inspite of the fact that they ruined my coat. I decided to go to the store and have a last talk with them to find a middle ground and while the manager was willing to find a solution, the owner got very agitated and insisted I had to pay. What an unbelievably arrogant decision.
1) They will lose all of my business and based on my 3 years past, that represents around $ 800/​year. 2) I will make sure to let all my friends and neighbors about their appalling service, which will also result in lost revenue. 3) I will report them to the Better Business Bureau and any other consumer protection agency that handles this sort of situation.
They would have done so much better by trying to find a solution with a customer who was actually eager to find a middle ground.
So here it is, all my fellow Unilocal-​ers in Tribeca: YOU CAN’T TRUST THIS SHOP TO GET YOUR CLOTHES BACK IN ONE PIECE!

Stay away from this place!!!
I usually don’t go writing reviews about places but this time I got to upset by the treatment I had with the guys at West Broadway Cleaners that I had to write about them. I had used these guys in the past and had some minor issues here and there but nothing major that would cause you to question their work. This past week I gave in a bunch of shirts for laundry and one of the came back with a hole in the collar, something actually had punctured a hole. When I took the shirt back, they actually tried blaming my buildings doorman, saying this something that he must have done and didn’t take any responsibility. And the worst part was the attitude, they acted as if they couldn’t care less about it. Avoid this place as much as you can.

I’ve had one small problem there, but the service is very good and they do a very good job on the cleaning. They do pick-​up and and drop off service at my building as well, so that’s obviously very handy, and they are always on time with their next day delivery. All in all they are a very good service provider.

It was time to do our laundry and this place is about a block away. Alan had walked by it on his morning’s walk and his assessment was that it must be OK because there were lots of bundles waiting to be picked up and they couldn’t survive in this neighborhood if they didn’t do a good job. Makes sense to me, so he dropped off our laundry this morning on his walk. It was due to be ready around 4 or 5 but we stopped by on the way back from our day’s wanderings about 3:15 and it was ready. We just unpacked it and it was all clean and and beautifully folded. We can go home Saturday w/​clean clothes. Recommended.

I have never written a review for anything before. I have used this dry cleaner for the past 3 years and never had any significant problem.
I have a very important interview in California tomorrow and sent my favorite suit this past Friday to be cleaned. I pointed out to Raymond one small spot on the sleeve. Luckily before packing it today, I took it out out of the wrapping. To my horror there were many new stains on the skirt and jacket. It actually looked like it was never cleaned and someone had worn it and stained it. I immediately ran back to the cleaners this morning at 7:30am and showed Raymond the new stains. He was surprised and could not figure out what happened as he knew I gave him the suit with a small stain on the sleeve. The owner got involved and started yelling at me and telling me that these were wine stains and I brought it in this way. Raymond and I both tried to explain these stains were not there when I brought the suit in for cleaning.
They will «try» to get these stains out and deliver it today. I am doubtful that this will turn out ok and besides ruining my $ 300 Tahari polka dot suit, I have to find and buy a new suit for my interview tomorrow.
Never again will I use these dry cleaners.

I’ve been using West Broadway Cleaners for the past 3 years. My experience was more or less pleasant until last Friday.
I took my suit to get dry cleaned, the bill came to $ 13.50 (a little expensive, but I’m sure that’s standard for TriBeca) and when I presented my debit card for payment I was informed there was a $ 20 minimum.
I’m an avid debit card user. I hate cash, and rarely have any on me. When a business has the mastercard/​visa logo on their window and than refuse my card… I become livid (see my other review for Blue Nine Burger)
Needless to say I will not be using West Broadway Cleaners anymore as they made me feel subhuman and cheap. The owner has a weird sense of humor that can be charming but can also be very abrasive, so I won’t be missing anything.