Watch Station

Super rude and unprofessional!
At 9am on a Thursday, I dropped three watches off for battery repair, a Michael Kors, a Fossil and a Marc Jacobs. He told me to come back by lunch time. He asked for my information to contact me when he was finished. I ended up going back the next morning and he wasn’t finished.
Why ask for my number if you weren’t going to contact me to provide updates?
I asked him when he’d be done and he said give me 5 minutes so I waited. Judging by how fast he changed them I could tell he never even looked at them. Moving along, he fixed two of the watches. The Michael Kors watch wasn’t ready and he told me to come back the next day. I called the next day, a Saturday. I ended up calling Monday morning and he still hadn’t fixed it. He said come at lunch time. I got busy and didn’t make it there until Thursday. I arrived and the watch was «done» but he wasn’t sure if it worked or not. Well I’m not paying if you aren’t sure and furthermore you had three extra days.
I told him he was unprofessional and I wanted my watch. He told me to give him $ 15. I told him I wasn’t giving him any money. He then starts yelling about how he did me a favor because it should cost $ 85. Well sir, I asked for a battery so anything outside of that you’re supposed to call and ask me if it’s alright first.
How are you doing me a favor when I’m paying you?
To end, I got my watch back, unfixed. But I will never go back to this man again. He was unprofessional and rude so I’d rather take my business elsewhere.

Amazing! Definitely five stars. Dropped my watch off to get a new battery this morning at 8:30 am, and it was ready by 2 pm. They even set the date time and day of the week (which takes a LOT of winding). The guys are so nice, and the price is unbeatable. I will definitely be back for any future watch needs! **One thing to note, it’s a little hidden. The shop is located inside of a convenience store (next to a shoe repair shop) in the subway entrance on 3^rd between 52^nd and 53^rd (kind of under the Starbucks). Once you are down in the correct subway entrance it’s easy to spot.

I came in today to get my watch battery replaced. Excellent service– the repair took less than ten minutes and it only cost $ 15! I will definitely be coming back for any watch repairs I need in the future.

Charged me 55 dollars to fix my watch. A week later it wasn’t working again. I took it back and first the guy quoted me 185 dollars, in addition to what I already paid, then he gave me some explanation of what he thought was wrong and why it would cost so much to fix (the watch isn’t worth that much). I wasn’t happy and intended to just take the watch but he promised me that if I left it there with him, and return later in the week, he would try to get the parts he claimed to need and help fix it. I thought he was being a nice guy but every time I went back he had another reason of why the watch wasn’t fixed yet. And a new price to fix it!!! Fast forward 3 weeks (where I went out of my way to go to this place at least twice each week) and suddenly it can’t be fixed. Not only a huge waste of my time but never refunded me the initial 55 dollars and was clearly going to just try and keep ripping me off. Every time I went back I had to re explain what was going on, like the same guy didn’t remember me. It was so bizarre. DONT GO HERE! Not worth the hassle. Reporting them to BBB because ripping customers off shouldn’t be enabled. I’m sure I’m not the only one this has happened to.

Friendly, fast, fairly priced and they did a perfect job

Quick and easy. Relatively inexpensive and friendly. Seems honest too.

Nice man working there. Took less than 5 minutes and he replaced my watch battery for $ 10!

This teeny tiny watch repair shop is a great go-​stop for quick fixes. They replaced the battery in my favorite watch in under 15 minutes and for only $ 15. I’ll be taking all my time pieces here for repairs from now on.

$ 25 bucks to replace the battery in a Men’s watch (Movado). Really nice guys; fast service; great price (especially for the location). It’s important to note that they are underground across from the Dunkin Donuts — located inside a bodega /​convenience store.

Back cover of my watch came off and they snapped it back on with no charge and with a smile. If u think New Yorkers are rude, you’re an idiot. Made my day.

Great find! Gregory replaced the battery on my Michele watch in less than 10 minutes for $ 15. Watch station is located right below the 3^rd ave & 53^rd St subway station entrance, inside a small kiosk/​snack shop. Quick, affordable, and convenient — highly recommend this place.

This place is a total ripoff. The nerve to charge $ 50 to replace a simple leather watch band. Better to go to the watch repair place in Grand Central Station. Family run operation for decades, better prices and more experienced.

I have only had great experiences in this (conveniently located) repair shop– and HIGHLY recommend it to all family and friends. On my first stop, I brought in an antique watch from my grandmother that had stopped. I thought it needed a new battery but learned (through a generous and patient tutorial) that it was actually a wind-​up watch. I was sent on my way. A couple weeks later, when the band on the same watch broke, I returned on my subway ride home. While I waited, a high quality, water resistant, leather strap was expertly attached– in time for me to wear the watch to a family dinner.
If I needed to find a doctor, I’d want to walk into an office that tackled nonstop and challenging cases. I initially picked this watch place by the same logic; I pass it on my commute and it is always bustling. Despite its small and modest interior– I can only imagine this place sees the most simple, fancy and ancient broken or out-​of-​battery watches under the sun. I am a very happy customer!

$ 25 for a watch battery replacement seems steep to me considering the not so salubrious state of the place. That said the guys were friendly and got the job done relatively quickly. They needed to soak the watch for a few mins to loosen the screws… or something… So guess I’m paying for their time and equipment. Anyway, glad my other watches are automatic. Couldn’t be bothering with these shenanigans on a regular basis

Quick, easy watch battery replacement. Walked in and out with two new installed watch batteries in 5 minutes– $ 10 each. Cash or personal check only– no cards. Located in 875 building in the basement near Dunkin Donuts inside the news stand (never would’ve found it if I hadn’t read that beforehand). Part of my watch head was also loose, which he offered to fix for free. Had to leave the watch behind, but it was done in a couple of hours.

If I could rate this business at 0 stars I would. Here’s what happened:
I leave a vintage Omega in for repairs a few months ago because it is gaining about 1 minute per day. He gives me an estimate over the phone for a new mainspring, etc. for $ 280. I say ok and its promised for 2 weeks.
After 3 weeks I call and he tells me that his supplier was closed and he needs another 2 weeks. After the 2 weeks evidently his supplier was still closed because the watch is still not done. Since nothing was done I demanded my watch back as I was beginning to mistrust them. He went looking for it and couldn’t find it. I said I’d be back in an hour. When I got back he said he made a mistake and it is finished and to pay the $ 280 for the repair.
Needless to say I was pretty angry when it was still gaining 1 minute per day. It appeared to me that I was ripped off. So I called angrily demanding a return of my payment. Naturally he wouldn’t do this but proudly explained his 1 year warranty and that I should bring it back.
I bring it back and he needs another 2 weeks. After 2 weeks I get no call as promised. A week later he tells me his brother is still working on it and will be ready next Tuesday. On Tuesday its not there. Another week and still not done. Then a few weeks of Holiday excuses, for the holidays and the week leading up to the holidays.
I’ll skip to the end. I get the watch back last week after telling them that if it is not here I will be calling the police. An hour later I get a call that it’s ready for pickup. That was 6 days before this review. After reading my review does it surprise anyone that it is not fixed!!! I can’t say for sure whether their behavior was criminal or incompetence. In any event it is less than forthright.
I will not bring it back for any more warranty work. I will chalk it up to I lost the $ 280 and will take the watch to a reputable watchmaker somewhere else.
Stay away is my best advice.

This is a tough review to write. I wanted to give them 2 stars, but couldn’t quite bring myself to do it, so 3 it is.
If you just need to get a battery or watch band replaced, I would 100% recommend these guys and give them 5 stars. They are very friendly, honest with their pricing, and offer a free one year warranty that they stand behind. I’ve personally witnessed them swap out batteries quickly and on the cheap, all with a smile. Since most Unilocal reviews seem to be about these types of simple repairs, I don’t want to be too harsh.
BUT, if you need a complex repair or service on an expensive or vintage mechanical watch, I would look elsewhere. I’ve had bad experiences taking two different vintage pieces to them. Their prices are fair, but I just can’t trust the quality of the work.
Each watch that they worked on stopped running soon after I got it back from them. One time they completely missed the problem that I had asked them to fix. They honored their warranty and fixed it both times, but it was a huge hassle. Also, they take forever, and my watches were never ready when they said they would be. The delay was usually in excess of a week (on top of the original week they needed for the repair).
Long story short — nice guys and good for simple repairs, but don’t take your vintage omega, rolex, or Cartier here.

Awesome service. Stopped on on my way out of town. Since I couldn’t come back he did a watch rehab. Replaced a loose stone in my ring and fixed a broken necklace with in 1 hr
Very impressed. Don’t let the compact space or subway location put you off.

Boris & Greg are fantastic. I met Boris around 9am one morning to do a simple reboot of my Hamilton watch. He offered to stop his other work and complete mine while I waited. I didn’t take him up on the offer, but he was exceedingly polite and interested in taking good care of me. Moreover, his price for replacing my battery was very reasonable ($ 20). I’ve used a number of other watchmakers for adjusting my watches and they were by far the best, even though they are in the most unassuming of locations.
Remember to bring cash or use the ATM in the convenience shop they are in.
I wish Unilocal did a better job of trying to promote a focused, great old school business owner like these guys. The method of online discovery for specialists like these guys is still very inelegant. These guys deserve more business.
Finally, I was searching around to try to find their hours online and I couldn’t. For your benefit:
Monday to Thursday — 8am to 7pm
Friday — 8am to 5pm
Sat & Sunday — closed.

This review is for those who are looking for a true watchmaker. Not a battery replacement for $ 10. The guys on 47^th were always surly and careless with my pieces, so after reading the reviews here I wanted to give 353 Watch Station a try.
I have brought several pieces here now before writing this review, all fully mechanical watches, some vintage and highly complex to make sure these guys were the real deal.
Boris has been a superstar.
His estimates are always spot on and come with a one year warranty for any issues you have after service. He has completely taken apart a very expensive Universal Geneve of mine from the 1940s and cleaned, oiled, fixed the movement works around the pushers and got it back to being incredibly accurate. He is also happy to answer any questions and when I buy at auction I come to him to get the quick and dirty on what I’ve purchased.
He has not only been able to handle the movements, but also do casework as well, repairing stem tubes and shock casings by making the parts and attaching them to make sure a movement is perfectly supported.
I will not hesitate to take anything to him after some of the pieces I’ve seen him tackle, from $ 10 to $ 20,000+.