Voila Skin Spa

Nice staff. Good deals. Who cares if you can’t get them on the phone? At least they return calls. Oh & clean place too.

I had 7 treatments with them. The staffs are amazing and the procedures are doable. However, after 7 treatments I don’t see any progress.

I have been getting laser hair removal treatments for about 3 years now. I’ve had a total of 18 sessions done all over my body, 13 of which were from Voila Skin Spa. I found a groupon for Voila Skin Spa that offered 6 full body treatments. You would think that it means the session is done when they have completed the areas on the body that need treatment, but no, they only give you an hour for a full body treatment.
I have been treated by all of the technicians and needless to say out of the 5 that were there at the time only 2 are efficient and precise. Lidiya and Ahuva (no longer there). The other technicians miss spots consistently and do not put the laser to its appropriate levels especially Lisa. If you can avoid Lisa, you should, she misses a lot of spots when lasering and you end up leaving very patchy. I had to do so many sessions because they continuously miss spots, therefore i started requesting Ahuva, until she left, then began requesting only Lidiya.

This is my go to place for laser treatments. The staff is friendly and always quick to get me in and out. While the appointment making and changing process isn’t ideal (you have to email on order to change or cancel appointments) the staff is very responsive when you do email in a timely manner.

I have had laser treatment done at one other place. I prefer Voila by far. The machine they use is super fast (like 2 minutes for a small area fast) and almost pain free. No need for spreading jelly on the skin and painstakingly covering the area like at the other place I went to. Voila’s machine never touches your skin, and it blows cool air to make it less painless. So much better. If you have had the more painful version, you will appreciate this. Good prices too!
Caveat: Because I started my laser treatment at another place, I have been using Voila for touch ups. So I cannot really vouch for how well they do when you have far more hair that needs removing.

I’m not a big fan of leaving negative reviews. However, the purpose of Unilocal is to either warn or advise. In this case consider this a ‘warning’ — or at least think twice before booking. Review of their laser treatment.
I was about to write ‘you get what you pay for’, as I started out with a Groupon. I did, however, purchase supplementing treatments directly at Voila Skin Spa, and now, after having gone through their treatments (laser hair removal, front+back) I have to say that I’m not satisfied. At all. So by the end this is gonna be an expensive experience.
They do promise a certain removal percentage with the 6 treatments, and sure, their laser treatments did remove a lot of hair.
The issue — or problem is, that you can easily see on the treated areas where the technician did use her laser — and where she did not. Which reveals that her mindset must have been somewhere completely else than on ensuring a proper treatment. Here and there, there are hairs — other places none. All in an extremely inconsistent pattern.
After a couple of treatments, during the treatments I started pointing out areas that she obviously missed. However, unfortunately that hasn’t been enough.
With a result this inconsistent and weird looking I need to find a laser clinic to help it out. Another one, I suppose. Again, this is not about whether this is a luxury spa or not (it is not — fine), but one should expect a proper treatment, even from a clinic like this.
Avoid this place.

Great laser place
Pros:
Quick
Affordable (use lifebooker, there is ALWAYS a deal for this place)
Friendly staff
Good results
Never a long wait
Cons:
Suck at picking up the phone. Only way to communicate is via email which can become a little annoying if you are going back and forth with appointment availability
This is not a pampering spa. Its just a quick and easy laser hair removal appointment. Dont expect a spa.
Overall, my results have been great and I would recommend. Its a great find for laser hair removal.
Email address to contact is:

A great spa for laser hair removal. Amazing results from their laser machines and their estheticians are all very friendly & professional.
I bought a coupon here off of the Lifebooker website last year as I heard great things about this spa from a close friend. I have been coming here ever since & have referred numerous others to come here for their laser hair removal services.
** Note: this spa is not luxurious by any means, nor is the décor super aesthetically pleasing! It screams ‘doctor’s office’ from the 80’s with blue painted walls and fake plants. However, I would much rather get great laser hair removal from an old-​school spa with great laser treatment products than go to an upscale spa and not get effective results (I’ve been to those too and they are not worth the $$). Therefore the rating for this review is for their actual services.
They prefer emails for appointments but they respond quickly and usually have open space for appointments with only a few day’s notice.
Recommend this spa whole-​heartedly!

I purchased a laser hair removal package on Groupon for a small area and a medium size area. After the first time I already saw a difference so I purchased another package for a small area!
The only reason why I didn’t give them 5 stars is because the only way to make, cancel, or reschedule an appointment is via email. However, the receptionist is prompt and understanding.

I had the same experience as Julie T. This was my third laser experience after good results with another company and with this location as Silk Touch. I came back under the new ownership with a new Groupon. All was well until session 4 when one laser broke down and the technician swapped to a different one and I ended up with dozens of cigar-​sized burns all over the backs of my legs. It’s been two months and the marks are finally starting to fade, but I still wonder if they will completely disappear. It was too embarrassing to wear skirts or shorts for the summer. The damage was too awful and ugly to explain. They were apologetic and offered me additional sessions, but it was really traumatizing so I just got my Groupon money back.
Their techs seem to vary widely in experience and attentiveness, so you might be fine if you get a good tech each time, but going forward, I’d rather spend more for a place with a more consistent and professional environment.

THE GOOD:
— affordable laser hair removal if booked with Lifebrooker or other discount deals
— very professional and punctual at appointment
— underarm laser hair removal took less than 15 mins, including paperwork and procedure
— very little hair growth after two sessions
THE BAD:
— doesn’t answer phone, must email or leave message and wait to be called back to schedule initial appointment
— no ice to numb area before procedure, and the cool air from the machine does not help
— lots of passive aggressive hints to tip based on the full price of service, which I didn’t understand how to do (hand it to the attendant?), so I just didn’t tip. Oops! The first time, they charged me $ 2 for «tax,» which I didn’t fight them one. The second time, I lingered trying to figure out how to tip them, and they asked if I needed anything else, so I just left.
THE PROTIPS:
— schedule your next appointment while you are still there
— bring your own ice if necessary, but don’t ask them to turn down the power since it will be less effective
— don’t worry too much about the tip, especially if you bought on Lifebrooker and have no idea what the full price even is, tehehe
The office is essentially a hallway with doors leading off of it. The front desk is in the first room, and the waiting area is in the hallway foyer. The entire place was dimly lit and a little sketchy feeling, but the rooms themselves were quite nice and welcoming. Both attendants I worked with were super nice, especially once they realized that I do not enjoy the feeling of what seems like a hundred needles sticking me. Thankfully the procedure was over in maybe 2 minutes.
I have dark hair and light skin, which makes me the perfect candidate for laser hair removal. I am pleased but not thrilled with the results since hair is definitely still growing, just slower. I understand it takes 6 sessions for hair to disappear completely, so if I had coughed up the money for more treatments, I imagine I would see continuing results.

I’m happy to leave Voila a 5-​star review. I’m admittedly a novice to laser hair removal — this was my first time, and I wasn’t entirely sure what to expect. Ahuva welcomed me promptly, explained everything to me in an approachable, understandable manner, and took her time with the treatment to make sure she’d been thorough. The space is a bit cramped as it’s just a converted office space, but it is clean and bright and puts you at ease.
I’ve scheduled a follow-​up appointment and would have no problem sending friends their way, too. Great find!
(Prices are moderate via Lifebooker, not sure full price rates, honestly! Do remember to bring enough to tip — their service is worth it!)

I don’t understand the negative reviews.
I bought several deals on Lifebooker for hair removal. I am going back for my 4^th treatment next week. Yes, it is slightly annoying to call, leave a message, etc. But today I just decided to email them and they got back to me with an appointment date within the hour. Easy peasy.
Each time I have gone I have been in and out in literally under 15 minutes. I have been very happy with my results thus far and really, you can’t beat the price!
Oh, and to the reviewer who didn’t leave a tip — if you can’t afford to tip for a service then you CAN’T AFFORD THE SERVICE. I agree that tipping on the pre-​discounted price is a bit extreme, but leave something for the poor technician!
I am very happy with Voilia and whenever they have a deal on Lifebooker I snatch it up.

I give a 3 for their horrible phone service. You have to call in and leave a message for them to contact you back. They got back to me on the same day but I prefer someone who will pick up my call right away since I had a tough time finding the place too!
The procedure went smooth. The technician told me step by step what’s being done to me and how I will feel a 4 – 6 pain on a scale of 10. It really wasn’t that bad! I was told that I am allowed to shave and the hair will start falling off by 10 – 14 days and see amazing results. They told me to come in 6 weeks for another treatment.
Overall, it was a good experience. Staffs were friendly and informative. They should really change the layout of the office (kinda dull) and work on the phone service!

This place is AMAZING!!! Very neat, professional, and clean look.
It was my first time going to Voila Skin Spa, went for info and specials. All the ladies that were working were very sweet and gave me good advice. They weren’t trying to sell me anything which I was surprised about. The manager named Saime was very kind and said for me to think about all my options and prices and to give her a call back. I called back couple weeks later made an appointment and have been happy since. I def recommend this place anytime to anyone looking for great service and honesty. Thank you

I was scared to buy a 6 session Lifebooker deal from this place because I saw so many 1 star reviews, but it was pleasantly nice! You must book an appointment through email. Don’t even bother calling them because they won’t get back to you. I sent them over three emails before my first visit and they were very responsive and answered all my questions. The place is near Herald Sq. Their floor was pretty much a hallway with multiple doors (I uploaded a pic) with one being the reception room, across from it was the modern well-​lit waiting room, and the rest were patient exam rooms.
My technician was friendly. They don’t numb you or give you ice which I don’t like. The cooling system on the machine doesn’t help. Since I did get the underarms and because she had to do a Brazilian on me, I tipped her $ 16. The place makes a big deal on tipping based on the original price, but no one who comes here pays the original price. Get real. We should tip based on the effort and the service.

Since my first review, I’ve been back for a second laser session and a chemical peel. I really couldn’t be happier with this place — after the second laser session here (my 8^th overall — I had 6 sessions at another place) I have maybe 2 or 3 light hairs on my underarms. I haven’t thought about shaving in months. It’s AWESOME.
I came back for a peel (my first ever) because of a promotion they were running. The aesthetician who did the peel, Lauren, was a sweetheart (loved her accent!) and she was really honest with me about what to expect from the procedure. She showed me some really scary pictures, but thankfully my peeling wasn’t too bad. Lauren answered all of my questions beforehand and even gave me her email address in case I needed to contact her after the treatment.
I had the procedure on a Wednesday because I was told that the peeling wouldn’t really start until Saturday, but for some reason my worst day was Friday and let me tell you — it is not fun to go to work looking like you’re molting. Oh well.
The important thing is, I’m really happy with the results — I can see a real difference in my skin after only one treatment. I don’t think I’ll come back as often as Lauren suggested (one peel every 2 weeks for 6 weeks total) but I’ll definitely do this again.

I bought a 6 session package on Groupon & I couldn’t be happier. I have had amazing results & I plan on buying more sessions when it pops up on G again.
Yes, office is a weird layout, but it is clean & I have had no problems with the technicians or other staff. Everyone is friendly & accommodating.
The sessions are quick & their location makes it possible for me to go on my lunch break.
Overall, WELL WORTH THE MONEY!

All 3 technicians I’ve had here have been great (I only recall «Lidiya»). After just 2 treatments on my legs, my legs are totally smooth up to 48 hours after shaving!
It’s a weird little place but they give quality treatments. It’s in an office building and the treatment rooms are all spread out throughout the floor. The office building floor is actually a little crappy looking and extremely dated. However, the treatment rooms are new and tasteful looking and are not reflective of the whole building. But the whole place feels like laser hair removal factory.
Yes, it’s true — no one will answer your calls here. You must leave a voicemail or email them for an appointment. It’s annoying but they email you back right away.
They now sell small tubes of numbing cream for $ 5. I highly recommend arriving 30 – 45 min before your appt and applying the cream.
***A note for the owner — asking 20% tip of the regular price is absurd. Even the staff told me it’s absurd. NO ONE comes here paying the «regular price». I’m sure 100% of people pay the Lifebooker or Groupon price. Also, you need to hire enough receptionists to handle the volume of calls you get. To not have anyone answer your phones is ridiculous.

Bought a Groupon deal and tried setting up an appointment. I sent an email over night and first thing in the morning Michelle got back to me letting me know available dates. We went back and forth with dates that were available and dates I was available. She was very fast, professional and friendly with the e-​mails! Also told me she would let me know if an earlier date opened up which is a plus for me.
I’ll update once I’ve gone in for first treatment!