VillageCare Rehabilitation and Nursing Center

An update on my last review. Today I was supposed to have my first post surgery appointment with my surgeon. Last week I talked to the lady in charge of patient transportation at VCRN about getting an aid to go with me that I will sit on a wheelchair and the aid will take my walker with me to see my surgeon.
I was supposed to leave an hour ago, still no aid to come. The lady at VCRN got my credit card number last week to charge for the aid service. Still no aid and I will be late for my appointment with my surgeon. Unbelievable. I am late because of the aid missing.
Poor coordination and again, sloppy is the nice word to describe this place. Also, I had to ask for my bed sheets to be changed for the last 3 days. For I didn’t ask, no one would do it.
You wouldn’t know until you really experience it yourself.

My father stayed here for over a month.
The facility itself is very clean. They try to promote social interaction by providing events daily that’s listed on a calendar which they post in each room. A dining room on each floor is where residents are urged to take their meals as well. Residents are allowed to bring in their own food and store it in the fridge and have free range in terms of just grabbing snacks from there. They have salon services available for residents who need a haircut in the lobby on specified days.
The nursing staff are friendly and helpful for the most part. What I found difficult was accessing my father’s plan of care. The nurse wouldn’t really know on his progress as it seemed her main role was to maintain well-​being and medications. So it was really on me to seek out the therapists to see what was up.
Overall the place seemed nice. I would hope to improve on communication between the therapy staff to the family members. As well as social workers who need to communicate the plan of discharge.

I am very impressed with this place. The facility looks new. There is a spacious dining area on each floor. The attendants are very attentive and friendly. The patients are encouraged to eat together during lunch to get to know each other. There are many activities to keep patients mentally stimulated.

–warm, friendly atmosphere
–high quality therapies
–clean, comfortable facilities
–good food
–friendly and helpful staff

We placed our mother here for physical rehab after a really bad fall. The social worker sold it to us as a religious place given my mother’s strong faith (not sure we ever saw any indication to support the social worker’s judgment). This place is quite modern and spacious compared to other nursing homes in NYC with newer décor and perhaps better food options at times. However, I would only recommend this place for very acute rehab needs. My mother went in with a walker and left in a wheelchair. Went in with 6 medications and left with more than twice as many. Despite her diabetes, she was at times given food with high sugars levels. Guess we should have picked this up from the signs on the wall reminding staff not to give sugar foods to diabetic patients. Her sugar levels were all over the place and her medications seem to change often. Some staff were nice but others were just rude and seem to not want to be bothered. One told my mother that if she needed help in the bathroom to pull the alarm but then to turn it off quickly right after. Why? This would allow them to take their sweet time getting to the room so my mother would have no option but to wait in the bathroom a really really long time until staff felt like coming to assist. We often went to be with our mother just to make sure she was okay. Despite clear instructions that my mother could only be bathed and changed by female aides (which they agreed to and said they respected), one staff member brought a male volunteer and urged my mother to let him bath her. When TWO staff members could not remove her from the bathroom (mind you, they did not really try), they went to get a male staff member even though my mother was not full clothed. I also witness a staff member talk to another resident in such a belligerent manner that I was left speechless. The two times that I asked for a manager or supervisor, they were nowhere to be found. Staff did appear more interested in breaks, taking snacks reserved for the residents and watching television in the residents lounge. I know that caring for the elderly is not easy but I have to wonder how some of the staff would feel if it was their own parent or loved one that was being cared for by someone who could care less. My mother never complains, is the first one to apologize even when it is not her fault and sees the good in everyone. She deserved the utmost care from ALL staff. To those who provided great care in Village Care including the therapist that she loved and the cool security guard, THANK YOU. To those who didn’t, I will pray that you are never in a situation where you have to trust the care of your loved one to someone else.

This place was awful, my father had to stay here following hip surgery. We were there for over an hour until finally a nurse came in and introduced herself, none of his medicine was ready and the room was disgusting. The floors were black. The nurses and aids couldn’t care less about the patients, all they care about is making sure they get their break. None of us could leave him alone there, each new nurse knew nothing about him (aren’t you supposed to look at your patients file!!!) One on the Physical Therapists had him doing exercises he wasn’t supposed to be doing, she didn’t even know he had hip surgery! When we finally asked to be discharged we thought we had taken care of everything through the social worker, she was supposed to set up nursing, pt and have equipment for us at home, nothing was here. This is day three and my stepmother and I have to carry my father to the bathroom, since we have been to village care my father has gotten sicker, he’s lost his dignity and self respect.
I would suggest setting up home care for a loved one and never using this facility. The one person that actually did their job was Diana the Occupational Therapist.

My mother had to stay here for a little over a month due to a fall. It’s clean, spacious, good food and the staff is quite decent. My mother was well cared for and was pretty happy. There was always a family member visiting everyday and we did not see any thing fishy. We did have to check to see my mom was getting her special medical service for her bladder everyday. There was some confusion with one of the nurses not knowing HOW to deliver such medical service. That’s why I give it a four. I would send my mother there again if she needed to go.

One couldn’t hope to find a more professional Rehab /​Nursing Center anywhere-​especially in New York City… The building itself is a model of architectural beauty.
The staff from top to bottom consists of a body of super trained care givers. who fill an urgent need for empathy and healing of the patient even in the most severe
cases.,… and in an atmosphere that is completely unbiased.
Highest recommendation for this great American Institution.!!

Didn’t know what to expect and am pleasantly surprised. A friend’s surgeon recommended based on feedback from some of his patients. The lobby is spacious and airy. The staff is friendly and prompt.
If you live on the West side this is a convenient location (1 train on same block).
Visited relative here. They try to make facility NOT feel like an institution with Bingo /​Game Night, bright airy center area for meals on each floor, etc. Some people here post op (knee /​hip replacement) or just because of age /​illness. Nurse attendants mostly friendly /​efficient and PTs thorough but do double up on patients. Would recommend for rehab stay not long term. Ask nurse for rooftop pass and be greeted by landscaped garden.

I’ve heard horrible stories about nurses with attitude and dirty rooms at rehab centers so it was very difficult for me to research and know which is good. …but I am very glad I chose this place it is definitely a very good choice.
It’s probably not located at the most convenient location at the edge of the west side but the facility is definitely one of the better if not the best of most rehab centers in the city. The moment we were admitted to the center, we were welcomed by a friendly nurse and security guard. We were given the forms to fill out on the personal items and patient information.
The rooms were spacious and clean with the bedsheets changed daily. The staff are very friendly and tentative to the patients. I can’t ask for more in a rehab center.
The layout of this center is also very well organized with every floor having a communal dining room/​lounge area where the patients can have their meals together or extra seating for family members to join them. There is a kitchenette for the family to heat up their food as well. The lounge area is a socializing area for the patients to play games, watch TV, read books, etc.
Every room has a TV, a wheelchair, a small bedside dresser, adjustable table, a couch, a chair, and a closet for the patients’ belongings. These furniture are available for each patient.
The center has the rehab room for the physical therapy session on the first floor. There is also an outdoor garden right outside of the lobby. The rooftop garden is also very nice with plants and benches for the patient to get some sun and fresh air.
Overall, I’ve been recommending this place to a lot of ppl if they ever need information on a good rehab center. It’s not easy to find one with wonderful staff and clean facilities.

Yes, it has been a string of me making hospital visits lately — a friend hospitalized at Beekman and Cornell, another with a heart attack being in Brooklyn Hospital and Cornell, and then the mother of the first friend suffered a fall and broke her hip. My mother also is having problems with her mental faculties, so a decision was made to place her in rehab at VillageCare.
A group of us accompanied my friend to visit her mother. We went for moral support as my friend’s mom is difficult to deal with, added to the fact that she speaks very little English. The nursing center is located in the Village and you would not know the place was there until you passed it. It is easy to go and visit the patients and the rooms while double occupancy, are pretty good and clean.
While my friend visited her mother, the rest of us sat in the communal waiting/​dining area, which is bright and inviting allowing visitors to see the patients outside of the room. There was a TV and we played a game of Scrabble while there — LOL.
The staff seems attentive to the patients and they must be patient to deal with my friend’s mother who is uncooperative and had been making assumed complaints about the staff (not being fed, not getting meds, etc.) which are not true as she is suffering from dementia-​type symptoms.
Working for the Health Department, I have been to some horrible hospitals and rehab places and I have to admit that this is one of the better facilities I have been to.

Visiting a patient is a joy without the typical hospital abject pain of strict visiting hours and limitations. Visitor check-​in is painless without airport style pat-​down or x-​ray screening. Security is present and a typical nurse’s ²⁴⁄₇ station is also present. VillageCare Rehabilitation and Nursing Center is not a traditional hospital but provides patients with rehabilitation and recovery care of a skilled nursing facility setting.
Facilities are available to visitors. Staff is attentive to patients in the most sincerely compassionate understanding on a individual basis. It is to my belief that VillageCare provides physical therapy and occupational therapy for continual care post-​discharge.
Note: No photography is permitted on premises. No gift shop is available either.