Verizon

I’m really disappointed in Verizon Fios.
While the quality of tv and Internet are good, I had a nightmare of an installation in my brand new condo.
Verizon sent two very nice but completely incapable people in to install my FiOS. The photos speak for themselves.
Cabling and splitters were all over the apartment in extremely conspicuous places. I have to re-​hire painters to repair the holes in the walls.
I think the staff were not trained enough to handle this installation. Understanding the current situation with the Union, I wish Verizon were more responsible. It’s not ok to botch a client’s new apartment and leave.

Best Verizon store I have worked with in the NYC greater area, hands down. I went in with a couple of minor problems and everyone was incredibly patient with me. Even though my minor problems were not going to translate into any kind of sale, they were kind and patient with me. I worked with Tiana and Sanjay the manager. They really stand out from the typical Verizon Wireless. I will definitely be back every single time I have an issue with my phone– there’s simply no need to go anywhere else, they took such great care of me!!!

Outstanding service and knowledge from Tiana. She set up my iPad, transferred all the info from my iPhone to it and got me a super great mobile plan. Highly recommend her. Professional, patient and very knowledgeable.

I put one month’s of data on my mobile hotspot on September 23, 2015. I was told I would be emailed a receipt, which I need in order to be reimbursed by my employer. I never received the email receipt. Then, on October 15, I call the store. I give the device id, the credit card used to purchase the data, the date purchased, and the amount. I am told it will be emailed to me by John, a Verizon employee in this store. I still do not receive it. I call 6 more times, to no avail. On October 16, I go in to the store with the device and the card used to purchase, and after 30 minutes, they are unable to provide a receipt. How is it possible to run a business like this??? They can charge my card, but can’t provide a receipt despite multiple follow ups???

Came in because of a lost/​stolen phone after going to the Verizon on 54^th & Lex which was horrendous. Sanjay was professional and friendly, patiently looked into all possible options, and was overall very helpful. Only downside to this store is that I did have to wait for quite a while.

No respect for people’s’ time. Reps chatting about irrelevant things without a second thought that people are waiting, and waiting and waiting.
After posting this review, the manager sent me an apologetic note and that they understand the value of their customers’ time. There were two people who were finishing their shifts and walked out while there were several agitated customers were waiting to be served. Did either offer to stay an extra few minutes to help? No. Did the manager ask them to stay for a little while to help with the line? No. So Jorge, you may SAY that having clients waiting is unacceptable, in fact you did nothing about it other than to correct one of the customers when he complained about how long he had been there. The answer is not to take this to upper management. The answer is to make sure you have enough people to handle a crowd of people. And when you get caught short, be a manager and ask the departing employees to stay a few extra min. OMG overtime? Verizon spends millions of dollars advertising to get customers. Do you think they will object to your spending $ 30 of overtime in order to take care of a few customers?

If I could give this store a negative rating I would. Truly, after many years decade plus actually of being a Verizon store customer, this place had me thinking of changing to another carrier. So, the day before at the Verizon in Wall Street, I had purchased a new battery as for some reason NYC was draining my battery at a rapid rate. So, I had gone off one my own, my kids having gone shopping, when I suddenly realized that I had not given them the money needed. So I look at my phone, and it is nearly dead. I saw this store, went in and explained what was going on… and I got a «you need a new phone.» No, I just need to charge mine enough to make a call. The minute I explained it was also warranted, suddenly the guy just said, well call them and walked off. Yea, walked off. Hey, can I charge this at least? Sure, over by the window there are plug ins.
So, I tried to get it charged and the battery was at 0−1%. Out of frustration, I went to another person who arrived, and apparently was the manager. He was kind enough to have me use one of the phones to call my oldest… make arrangements, etc. I left… truly never more upset about a brand that I would say I am the loyal of the loyalist too. Again, the manager was helpful… but after 15 frustrating minutes. THIS IS NOT THE VERIZON STORE YOU ARE LOOKING FOR… go to the Wall Street one if you want Verizon quality customer service.

Was a breathe of fresh air. I had no phone it wouldn’t charge. I came in to get a new phone. They weren’t pushy and they all were very patient with me. I’m not exactly tech savvy. They found a good deal for me and didn’t try to upsell me. Even before it was my turn someone helped get things started so when it was my turn it went so much quicker. I read bad reviews from the past but its mostly new staff. Very helpful and pleasant. Also you can pick up any phone in the store and make a phone call. I just thought that was cool. Thank you jerry and Sanjay made my day so much easier

The most customer UNFRIENDLY place I have ever had the unpleasant experience to be. The manager, Shirley, appears to be the role model of rude that the staff replicates.

I just wasted nearly an hour of my life in this verizon (and I’m still sitting in the store as I write this). My boyfriend popped in today to pick up some fitbits as holiday gifts for the family. Our verizon associate Cetshwayo was incompetent. We merely wanted to purchase 3 fitbits and provide gift receipts to the recipients however Cetshwayo turned it into a disaster.

I visited this shop late on a Friday evening. I called ahead to make sure my order was available for pick up. They said I would be jumped to the head of the waiting list since I was picking up an item. I arrived, met with Cetshwayo. He was very nice from the beginning.
For some strange reason my case I picked out didn’t pop up in my order, but eventually another employee helped him find it. I mentioned that the total for the price I was given was more than what it told me online, but my card was swiped anyway.
At first I was upset, but after nearly an hour of the staff tryi MG to figure out the prices didn’t match, it was because of a mail in rebate.
Cetshwayo was nice the entire time, despite the fact it took so long, was after hours, had to wait to see his family for dinner, and had a somewhat impatient customer (I can’t imagine what the staff has to put up with in NY).
Vickiana came to the rescue at the end of the day and figured out the issue. Cetshwayo had taken the time to attach the tempered glass and my case on for me, activate, etc, even though it was nearly an hour after store closing.
All in all it was an exercise in patience and the staff were incredible. Thank you so much for all of your help! Happy holidays!

i passed by the store not too long ago with some trouble with my iPhone. Luis was very polite and courteous while he took care off the issue, which seemed to be resolved in a matter of seconds. everyone was so nice and just seemed so upbeat.

If I could give this location negative stars I would. Their associates are only interested in selling new plans and over priced fake cases. I waited for over 20 minutes to buy a new battery for my samsung galaxy and was hassled because I was throwing a monkey wrench into their sales numbers. At this point they had the audacity to attempt to charge me $ 80 for a $ 20 battery.
Horrible location. Avoid at all costs.

Cetshwayo is the BEST! Like most cell phone carriers/​locations I have a laundry list of complaints about customer service. The employee at this location Cetshwayo counteracts all of the bad experiences I have had with Verizon. Without needing to wait more than 5 min, he greeted me with a smile and eagerness to help. I had a slightly complicated problem, but he empathized with my issue and quickly resolved my problem. I wish everyone at Verizon was as great as Catshwayo (give this man a raise!).

In my opinion, the staff and their customer service skills, are simply horrible. I will never go to this store again.

The staff is here is rude to its customers and they have «we can’t help you, it’s your fault» attitude.
Not sure what causes this because I’m sure these people weren’t born rude.

Wish I could give 0 stars… Walked in to the quiet, not-​busy-​whatsoever store looking to buy a screen protector for my iPhone. Asked the first person I saw if they had them and he looked at me funny. After telling me they didn’t have the one I wanted, he didn’t even tell me what kinds they did. Had to ask another sales associate where they were and he went in the back to get them. This guy didn’t even explain the differences, just put them down and walked away. Being that I was about to spend 30 dollars on a piece of plastic that I could have gotten on Amazon for 50 cents, they should have been more attentive. Awful customer service. So rude. Gave my money to the Apple store right after.

I can’t say I’ve ever gone into a Verizon store and been blown away by the customer service. I was able to accomplish what I needed to here and with minimal aggravation.

Five employees in the store when I walked in, 1 other customer in the store besides myself an I still had to wait 25 minutes to be seen while watching employees chat and joke in the back.
Nice folks, but horribly inefficient. Just folks walking around poking things on their iPads, trying to look busy but clearly messing around.
I would not recommend this store to you. I came in at a super slow time and like I said there was only one other person In there. I can only imagine how horrendous the service must be when peak hours.
Also 25 minutes of listening to the fray and Coldplay playing in the store is enough to drive even the most even keeled of us insane!
Want to be Happy shopping? go elsewhere!

We went there this evening to look for a new cell phone, and the manager & salesmen were all very pleasant.