Vera Wang Bridal House

You can never say no to a Vera Wang wedding gown.
I visited Kleinfeld, Pronovias NYC flagship and Mark Ingram before Vera Wang. I tried quite a few other designers’ dresses. Many of them are as expensive as Vera Wang.
I thought a traditional ball gown from Vera Wang could never look amazing. I’m WRONG! Vera Wang’s ball gowns ARE different. Fabric, details, layers, craftmanship, no one can do better.
Vera Wang’s dress makes me feel I’m a princess.
Their service is unexpectedly good. My consultant Chloe Kim is super nice and patient. She gives me reliable advice. We choose Helena from iconic collection with Jacqueline veil in the end. I highly recommend her especially for international brides.

We came in for our appointment over the weekend. Michael, the front desk person was very friendly and prompt. I wanted to like the store, the service, the experience, but unfortunately this was not the case. We came in with my family and bridesmaids. We were serious buyers with a very reasonable, higher end budget. My bridesmaid who is a feature on the Dr. Oz show along with Oprah Magazine, frequently visits NYC, suggested we go and came with us. First of all, the marketing campaign is very odd. I understand they are trying to go for a fashionable edge, but the models in the lobby video were wearing wet gowns, drenched in baby oil, rolling around in bathtubs covered in saran wrap in what looked like abandoned apartment buildings. My bridesmaid who took us here asked if this was a wedding or funeral promotion, based on the fashion and affiliated music. I ignored and thought this would be a decent experience nonetheless. We tried on approximately 5 gowns. I am a size 6 and was unable to fit into many of the gowns. The gowns seemed monotone and boring and this experience was not magical. It was almost as if we should be thankful to even be wearing it. When I asked the attendant why they were so small she mentioned the «much larger sizes were in the back.» Of course, I was offended but proceeded, as I am a former fashion model and understand how brands can be this way, so I ignored it. The dresses were very blah, poorly made and the staff insisted it was worth the $ 10,000 while disregarding our opinion. It seemed like a very snobby experience and we were not impressed. I do have to say the person who helped us, Ana did follow up via email post-​visit, but based on this will not be following up. Overall, the store seemed more interested in our price range immediately and looked down upon us (my range was $ 6 – 10 to start). I was much more comfortable at Steven Yearick who hand designed and created my gown for a national competition. We later spent our money at Pronovias who provided an elegant, open, loving experience that wasn’t cold. I purchased my gown, and even purchased a veil and accessories there. We were very willing to spend money, but didn’t want to support the former experience at VW. Like the writer mentions below, it was precisely a Julia Roberts, Pretty Woman experience and simply bland. Unfortunately, living on a brand’s former reputation yesterday, isn’t going to make a sale today. Certainly, there is room for improvement moving forward.

This is a very classic bridal gown salon experience. Although I did not ultimately purchase my gown from Vera Wang, I had a lot of fun trying on dresses there. My consultant was very patient, willing to recommend dresses within my budget, and offered useful opinions and advice. Would recommend going if you think you might be interested in Vera Wang.

Hello Vera.
I have always wanted a Vera Wang wedding dress since I was a little girl. I was determined to wear one of her designs on my wedding day. This is not the case anymore.
I brought my mom with me in for our appointment and when asked for our price point, we said there was none. We were open to trying on any gown.
Our consultant was nice, courteous, and polite. Unfortunately, I saw a gown that another girl was trying on and though it was beautiful. When I asked the consultant if I could try that on, she said «oh no, you don’t want that one, it’s too expensive.»
Sorry Vera. You broke my heart. You absolutely regretfully broke my heart. I’ve never gotten the Julia Roberts Pretty Woman treatment in my entire life, and you had to be the one to take my Vera Wang dream wedding dress, rub some dark blue ink on it and pigeon poop on the lace bodice, and flush it down the toilet.
I’m not going to spend my (and/​or my parents) hard earned money at your store. There are some beautiful gowns at Reem Acra, Marchesa, and Monique Lhullier that I will try on and happily purchase.
Goodbye Vera.

I can’t say enough great things about my experience I had a Vera Wang …
The store itself engulfs you in a grey softness …
I am a size ¹⁴⁄₁₆ and was worried about not having dresses in my size. Was also worried about the snooty upper east side ladies looking down at my curvy self.
They were amazing !!! They had everything in my size, gave me the best service I have ever had in a store. My consultant was Lori, she rocked ! Every second was wonderful, from trying on dresses to purchasing my gown. I am soooo excited to wear my gown, proudly in all my curves …
Thank you Vera for making my wedding unforgettable .
So all you curvy gals out there … Don’t be afraid, they are wonderful !!!,

I cant rave enough about my experience at Vera Wang. I went there back in March 2015 in search for my wedding gown. Our consultant Chloe was amazing and helped me through out the entire process. Unfortunately I didnt end up buying my gown here, but if you are a newly engaged bride in search for your gown be sure to stop by here. you will not be disappointed after all its Vera Wang.

Surprisingly, really not as nice as one would expect from a house as illustrious and sought after as Vera Wang. Saturday afternoon appointment with two girlfriends accompanying me: we rushed through lunch at nearby Café Boulud to make it on time for the scheduled 3:15 PM confirmed time. We ended up waiting for over 15 minutes in foyer before being called upstairs. All the while waiting there, listening to extremely loud women trying on dresses. Already I am annoyed — we are waiting and it is loud and it is hot. Vera Wang is falling behind before we’ve even started (particularly compared to my earlier appointment that afternoon at the incredibly lovely Carolina Herrera store).
We pass at least five different brides with their accompanying mothers/​friends trying on dress after dress. We are ushered back to a dark alcove with no natural sunlight (which ends up making a big difference in how the dresses are perceived, particularly if you want pictures to accurately reflect what you tried on for later reference). However, it was at least more quiet and peaceful here — far enough away from the screaming women, which I was grateful for. After a 30 second intro from our stylist, it becomes glaringly obvious that the previous e-​mail correspondence with the Vera Wang representative was not reviewed whatsoever.
To anyone who makes an appointment here, they will e-​mail you in advance welcoming you, thanking you for your potential patronage/​interest, and asking you what styles you are interested in after perusing their website. I made a list of dresses by name and sent them back promptly as instructed. Upon arrival, my stylist had absolutely ZERO idea what I had indicated on these emails and encouraged me to browse the store (once again, passing through the parading brides-​to-​be and loud screaming women) to «find styles that I liked». What is the point of spending time on the website and emailing your dress preferences if they’re going to pay zero heed to this during your appointment?
Furthermore, I wasn’t planning on visiting Vera Wang at all — her bridal aesthetic is generally not my style BUT when I viewed her admittedly lovely Spring 2016 collection online, I changed my mind. I listed many of these 2016 dress styles on the aforementioned email. No one indicated to me in the follow up email confirming my upcoming appointment that the Spring 2016 collection was NOT available and in fact, it wasn’t going to be available in store to try on until July 2016. The stylist apologetically informed me at the onset of our appointment once I inquired where these styles were. Again, falling even more behind.
In essence, this bridal house epitomized the very bridal experience that I was actively trying to avoid: inefficient, rushed, semi-​chaotic, with multiple brides-​to-​be trying on the same dresses literally within feet of one another, stylists hurriedly passing dresses back and forth to one another as soon as one bride was out of the dress and calling out names of styles they were looking for but couldn’t find on the floor (much as one might feel at a busy deli counter trying to order a reuben). I also found it extremely odd/​semi-​invasive that the stylist stays IN the fitting room with you for the entire time. Once I realized she had no intention of leaving, I literally had to undress to my underwear (sans bra) to step into these dresses. I am not a self conscious person but if anyone out there is, this will be a very uncomfortable experience for you. (Again, compare this to my previous experience at Carolina Herrera where the attendant patiently waits OUTSIDE the fitting room door to assist you with buttons/​zippers only after you have the gown mostly ON…) To be fair, my stylist was friendly, peppy, and enthusiastic. She was helpful and wanted me to be happy wearing a dress, which I appreciated.
Overall, I’m annoyed about this visit and wouldn’t recommend it to anyone who is looking for an efficient, personalized, calm, serene dress experience. I realize the name Vera Wang evokes a certain je né sais quois with the bride-​to-​be. Clearly, I too fell victim to the siren song of the brand. But realize that there are most definitely more personalized, unique, tailored, professional experiences to be had at other bridal houses.

This place is as lovely as it gets. I really mean this. The place is very luxurious, friendly, and the space is very relaxing. The staff is friendly and the dresses are TO DIE FOR. Enjoyed my experience here.

When shopping for your wedding gown, you should make Vera your last stop (or only stop :)). Going elsewhere after you experience the quality of a Vera gown is useless. Nothing compares!
I specifically asked to be placed with Lori for my visit to Vera– due to the other Unilocal reviews that spoke of her expertise. Both my Mom and I were blown away by Lori’s knowledge, creativity, and eye for what would fit me best and how to style my Vera gown to put my own personal touch to the gown. I really wish that Lori could shop with me all the time… and style and accessorize me! At my first appointment I loved 2 dresses, so I went home and thought about it over night, and returned the next day to retry both dresses. Lori was extremely patient with me, which made making such a hard decision (all of the dresses made me feel amazing) a lot less stressful.
In between returning to Vera for the second time, I had a bridal appointment at another NYC bridal store… every dress that I put on after the Vera gowns felt unrefined and uncomfortable on me (sort of like sandpaper that I was allergic to lol)… I knew then that I would be returning to Vera NYC to purchase my dress.
All together, you’re only going to get married ONCE, yes Vera is on the high end when it comes to prices, but the quality is unmatched and you are getting every little bit that you pay for.
So excited to be a Vera bride, and so happy to have had such a wonderful experience at the Bridal House with my Mom that I will never forget! Thank you Lori! Thank you Vera!
XOXO
Meghan

The salon is gorgeous, the consultants are gorgeous, the gowns are gorgeous. The experience was everything you’d expect of Vera. Everything was customizable and modifiable, if you wanted it to be. Talia was an absolute pleasure to work with.

From the moment you walk in, they make you feel special! They offered me (the bride) and all my guests coffee, tea or champagne. After sipping on some bubbly, my consultant, Lori Santoro, took me around the bridal salon and helped me pick out gowns. Talking to Lori was like chatting with a long lost friend; she understood what I liked immediately and even threw in some curve balls which was nice. She took her time and was never pushy, allowing me to spend time in each gown. I can not say enough great things about this «veteran» and her team. I highly recommend this salon if you are looking for a warm, welcoming and classy establishment.
— Carolyn

If what you are looking is for amazing details and unique gowns by the amazing Vera Wang this is definitely the place to go.
I was placed on a waiting list since I called 2 weeks before the date that I needed the appointment for. The lady that I initially contacted told me she was trying to do whatever she could do make room for me and she sure did when I received an email saying a slot opened at the time that I had requested.
From the moment that my mom and I arrived at the salon we were treated superb by receptionist and the rest of the staff.
After we were taken upstairs to the showroom where we got our champagne treatment as we got to walk around picking up gowns with Lori my bridal consultant.
Lori was really patience and helped with all the questions that we had. As a great consultant she kept showing us different options and combinations of belts and veils to match each gown that I tried on and encourage is to take pictures of each to make a better decision.
It was not rushed to make a decision on the spot and was told to sleep over it and look at all the pictures that I took to see if I wanted to commit to one of their gown.
After visiting three more salons I decided to go with my beloved Vera Wang after falling in love with four of their gowns!
Craftsmanship, details and fabrics are to die for.
Will definitely come back and recommend this place.

After a few failed trips to lower and mid-​range bridal salons, I decided to make an appointment at Vera. Jillian, my consultant, was great and pulled a few dresses in a style I didn’t originally even consider. I ended up LOVING the dresses, especially one in particular. Unfortunately due to the price, I was hesitant to purchase that day. She told me to come back in a month or so, when there was a trunk show (10% off dresses). I came back during the trunk show and was given another consultant, Chelsea (I think?). LOVED her! She was so sweet and made me really comfortable. I re-​tried on some dresses and still ended up loving that one dress. I decided to purchase and celebrate with some champagne and cookies they provided :)

I came here as my first stop for wedding dress shopping and had a great experience. My consultant, Ana, pulled dresses that complimented by body and was great at listening to what I was looking for. I came with a large group, and they were all treated very well, offered cake pops and refreshments, etc. I ultimately ended up choosing a gown from another store, but I was very happy with my experience at Vera Wang.

I had the absolute best experience at Vera Wang Bridal. Even though my wedding was only a month and a half away at the time of my visit, everyone at Vera Wang made it so easy to find the gown of my dreams. My consultant, Ana, was so kind and knowledgeable, and she truly worked hard to help me find my dress and have it altered in such a short period of time. I was able to buy a brand new stock dress and have it altered through Vera Wang (which usually doesn’t happen if you’re buying off the rack) all because everyone at Vera was so helpful! My bridal stylist Abigail at Bridal Services was also incredible. Every detail from the shopping experience to the alterations experience was top notch. The highest level of professionalism and a true desire to make you happy make the experience at Vera incredible!

I had Talia as a bridal attendant in April. She was amazing. Truly gave me the ideal experience. Very no pressure and kept me in my budget. She even helped me select a veil and a simple sash for my Hayley gown. I knew since 2012 I will be wearing a Hayley dress for my wedding and I am happy she agreed with me and didn’t convince me to try other dresses after I tried on Hayley. After I purchased my dress, my friend and I celebrated with the house champagne and I received a lovely note a week later from Talia. Vera was nothing like I expected, it was better! I highly recommend both Talia and Vera Wang!

Like feeling like a princess? Come here.
For timeless beauty and the quintessential bridal experience, there’s nowhere quite like Vera Wang.
My wedding day was one of the best days of my life, and walking down the aisle in my gorgeous Gemma gown was the best feeling I’ve ever had.
I wish nothing but the same experience for every bride-​to-​be.

As another reviewer said, the consultants here definitely profile you and it’s extremely inappropriate. My mother was unable to make the journey to come with me so I went with a friend instead. The consultant did not take me seriously AT ALL. She just had me walking around pulling random stuff without any help. Also, I feel like Vera’s gowns have really gone down hill in the last few years. I really couldn’t find much stuff that enthralled me.
I ended up really liking one dress. I refused to buy it there on my principles with how rude the consultant was. I never came back.

You know how people say Vera Wang is the goddess of wedding gows? Well, «they» are absolutely correct.
There are a few important takeaways from a Vera Wang experience.
1. Her dresses are absolutely stunning. They appear well-​made, they are interesting and there is a large selection. Everything about them is wonderful. Really.
2. The salon itself is completely fabulous. All dark grey and velvet, with private sitting areas for your girlfriends/​mom/​family to sit and watch you twirl around in the world’s most gorgeous dress ever. Someone comes around offering you champagne, water, whatever you want. And the champagne keeps flowing. Granted, I don’t know if that’s good or bad when buying the most expensive dress you will ever own, but either way, I swooned.
3. The salespeople are incredible. I went last Friday and worked with Jillian, who couldn’t have been nicer. She yanked and pulled and got me all situated in the dress, never once making me feel uncomfortable or awkward. She pulled a ton of dresses for me to try, listened to the styles I said I wanted, and chose a whole bunch of fabulous black belts with crystals to bring the whole look together. She took her time, didn’t rush me, let me try on multiple dresses multiple times and smiled the whole way through. I am not an easy person, but she was incredible. Best bridal consultant ever.
Here’s the rub: the dresses are priced in the astronomical category, so if you go, prepare to break the bank. It was a little tough knowing how much each one costs, but I almost feel like it might be worth it for the service alone. Can you imagine coming in for quite a few fittings and always having great service? Not to mention they can change the neckline, add straps in a variety of fabrics and really work to make the already perfect dress even better and fit you to a T.
I really don’t want to go anywhere else, but the dress I fell in love with was of course on the high end of things… story of my life.
If you have the means, I suggest you check out Vera for your wedding gown. The prices are high, but so is the level of service and selection of gowns.

One word: Wow.
If you need a few more words: Friendly, Beautiful, and Helpful.
I read a few bad reviews and was not sure what i was going to get… but i have to say, my wedding dress shopping experience was amazing.
The dresses were amazing (as expected).
The staff was friendly and professional. Jillian, my bridal consultant was impeccable. She talked to me about Vera’s thought process on each dress and pointed out each and every detail that makes her dresses so incredible. I felt like i had real insight into Vera.
I highly recommend other brides going here and working with Jillian.