US Post Office

I’m praying for the day to come when this system goes out of business. I’ve had far too many run-​ins with their office located at 10 004 in New York City. I work in the neighborhood and transact most of my buisess from this location. With the uncertainity of my mail never getting to the intended destination, I always have to mail the simplest piece of paper via priority mail. The worst part about it is, even at this higher cost, my mail rarely arrive at its destination without some follow up queries from my end. My current dilemma is, on April 8, 2016 I spent $ 9.90 and sent a check to the Department of Taxation and Finance in Albany, New York. To date this letter has not yet been delivered. As if this is not bad enough, their tracking system is stating my letter was delivered to a different zip code in Troy, New York. Next, I contacted their consumer affairs unit by way of facsimile and seemingly they can’t concoct a story to give me as at this time of writing.

Horrible, SLOW service. I waited about three hours for a passport renewal and didn’t even end up getting it. Only two cashiers were working and both were incredibly slow. They had to stay for after hours because of how slow they work and I left before they had yet to get to me, with probably five people ahead, so they most likely weren’t going to be done for another few hours. So furious that I wasted so much time there for nothing. Go to any other post office if you still want to have a normal day.

How is it going to be the lunchtime rush and you only have 3 WINDOWS OPEN. This place makes me go postal… I hate it.

Cannot believe I’m actually rating a usps office. This office so far is the most efficient of all I’ve dealt with. Sad, I know. But it actually gets job done. Usually I just pack all my items and throw them into the self service bin on the wall. Sometimes I need to pay at the window and it’s usually before my work which is around 8:40 am. Not as crowded as rush hour. Staffs hang around helping people and try to speed up the process. I don’t have much complaints about this location. If you have any complaints, try usps journal square. LOL that place is HELL.

This post office is very convenient and pretty well organized. Every time I’ve gone the staff has been extremely kind and helpful. Very clean and as a wide variety of products.

More like minus minus I signed up for a PO box and was subjected to every petty obstacle that could be thrown up at me, including this clerk, Ms. Thomas is her name I believe, saying that I did not show them my driver’s license when I gave it to the clerk three times on three separate occasions. She was very rude to my mom who registered the box and told her I can’t have a key or even get mail in my name; then she gave my mom a key that was the wrong one.. I had a box opened for me last year under the same with the box in my mother’s name with mine added to it and I had a key and got mail in my name with no problems and pick it up myself. However, this same woman Ms Thomas has sent packages delivered to me back to the sender in California saying that we didn’t renew the box even though we got no notice that it needed renewing and paid for the year. Because of this I had to pay $ 15 to have my packages reshipped. The other time, it took a week from when delivery was confirmed for me to get it as they had to sort through everything I can understand they have a heavy volume of packages. This clerk has given me and my mother a litany of problems and the things she has said to us are absurd and she threw every obstacle in our way to my getting any mail and a lot of important stuff sent to me got lost which created problems in every facet of my life. When I lost my key she wouldn’t let me buy a new one saying my mother had to be there and I told her my mom’s out of town and meanwhile I needed to get mail what was I supposed to do? She wouldn’t even get my mail for me, so I never got it at all. Then she kept telling my mother I need to show her my driver’s license when I showed her my ID three times but apparently she made no record of it and kept saying I had to come back there and show it to her. Then the latest thing she told my mom I can’t get mail except care of my mother’s name; like I’m five years old. This was it: I was furious. There’s no reason I should have to get mail sent to me in anybody’s name other than my own, and I had never previously had to do this. I have done nothing illegal nor had anything sent to me that is so it’s outrageous that this woman is throwing up these kinds of barriers. I know someone who twenty or so years ago worked at this station and he’s a good person so all I can say is that it must have gone downhill since then. I have no idea what this woman’s problem is or what either of us did to her. This is the treatment my mom and I got AFTER she paid for the box. All I can say is do NOT go here to open a PO box and from the reviews I’ve read I won’t apply for a passport here either. I mean this is insane! Something shady is up her you know that’s what it appears.

HORRIBLE HORRIBLE PEOPLE
First let me say… Get ready for the most obnoxious cashiers or whatever they are called. They basically hate everyone and you will be mistreated no exception.
Second the two times I sent certified first class mail (envelopes) they got lost. Since one of the envelopes was for the IRS I decided to pay for certificated Mail to make sure it doesn’t get lost in the mail.
Don’t even bother

Is the worst post office! The lines are always long and there is usually only 1 or 2 people working! Everyone else is always standing around socializing doing nothing or taking very long brakes every 10min or so! Awful service! I must add though, teller #12 is always working.

This is the post office assigned to deliver mail to my apartment. THEY SUCK ASS. In the past month they’ve NOT delivered 6 packages to my home despite me actually being home. «Attempted Delivery,» they claim. BULLSHIT. Lazy carriers who can’t be bothered to buzz my apartment or leave a physical notice (something they’ve never done). That whole ‘you had one job!’ meme? These guys are the posterchildren for it. The only way I can track the package down is by calling USPS’ 1 – 800 number and then going to the location to pick it up myself. Their carriers deserve to be teabagged by an elephant.

USPS confirmed delivery of a package that was NEVER delivered. I was at the delivery address during the marked delivery time, but no package was left. I have filed an investigation with on July 13 2015 (confirmation #CA123826620) and have received NO information regarding the package. USPS delivery truck ID is 0007P124, marked as delivered 7÷8÷15 at 10:09am. (I was here at 8:30am until 5pm) I was told by the manager at Knickerbocker USPS that the 90 Church St USPS location would have delivered this package as it was over 2lbs.
I have repeatedly called the 90 Church St USPS location but was only able to make the initial claim, as no one answers at 90 Church St. I received an email that it was being investigated, and no other update since that email on July 15.
I then followed up with my building security, and watched footage of the window of time during the «delivery». No one entered the building, no USPS employee or any other person was near the mailboxes, nor was the bell ever rung for delivery.
I have seen multiple signs from my neighbors in the building that they are missing packages, so I think this is a bigger problem than one package.

Agree with another review, this place is like the DMV and dysfunctional. It took me 20 minutes just to mail a letter. You really wonder where they hire the people working at the kiosks…

Just kill me now!
Oh and the added bonus of being an additional 40 degrees hotter than it is outside. Prepare to sweat profusely.

I stood in line for an hour and finally reached the desk to get a new passport. The customer service here is abysmal. The people who work here are down right rude. The person who was filing my passport papers was named Ms. Carter. Now
I understand that these people are probably tired of dealing with people all day and their job may be mundane but this doesn’t give them an excuse to go on a massive power trip. I am generally very polite and well mannered so Ms. Carter did not have to behave in the way she did. First she questioned my photo, I wore my glasses to the facility and in my
Photo I wasn’t wearing them. She asked how long ago was this taken, it’s only been a couple of days. Then she made me take off my glasses and did a comparison. While looking over my items she kept throwing the papers around if there was an error. She handed all my items back and made me photo copy some documents. I came back and handed her what she needed. In the process of photocopying my papers got shuffled, I could not find something. I asked her if there was a chance she still had it in her desk, she angrily yelled that she doesn’t keep paperwork. I finally thought the nightmare was over when it was time to pay. I handed her a check, she threw it at me stating that starter checks won’t do. I ended up paying via debit. Overall she was extremely rude and condescending. She seriously needs an attitude adjustment.

Reviewing a Post Office is like reviewing the DMV: No one wants to go there and no one is going to make a special trip just because they read a review of it on Unilocal.That said, this is one of the nicer locations in terms of architecture, and there are a lot of classic details inside this massive stone edifice across from the World Trade Center.
I’ve only ever gone here to drop off a stamped letter – though there is that one time I did buy stamps – so I can’t say that I’m an expert on whether this is a good location or not. I would guess they’re fairly efficient based on the fact that the lines didn’t seem all that long at lunch, so maybe that’s a good sign?
Would I return? Sure, but mostly because it’s across the street from my office and very convenient.

Fantastic Service and quick and knowledgeable staff! Especially LARNITA at window #1! Thank you guys here at this USPS location!!! Sounds like the leadership has a great deal to do with the great service at this location.

Long line for window services which moves turtle slow as my lunch break was nearly over. Understaffed comes with the effects of ailing economy. Disappointingly after September 11, 2001 there is no more Philatelic services at 90 Church Street and special postal stamps may not be available for purchase at this location. I was able to purchase one sheet of last year’s 2014 Chinese New Year (Horse) postal stamps. As a avid Philatelic my highly coveted postal stamps were still a goal with great ambition yet to be achieved to attain one sheet of 2015 Chinese New Year (Ram) postal stamps.

Yeah as far as early 20^th century buildings go, this one is particularly beautiful. In terms of staff, customer service, and speed — much is to be desired. I think the best time to go is between 10:00am and 11:30am before the lunch rush. Honestly I can only imagine some of the shit postal workers deal with so I don’t expect exceptional warmth and courtesy, but they could make a bit more of an effort.
I would also warn anyone from submitting for a first time passport there. The line is something out of a Kafka novel … true theater of the absurd. Godspeed.

It is at this particular — and particularly beautiful — post office that I encountered one of the most gracious, helpful postal employees in all NYC. His name is Rob and he merits recognition because I am only *assuming* he is not alone in delivering high quality customer service — in my 10+ years of experience dealing with the postal service in NY, I have only ever had negative to mediocre experiences with both its employees and services. For example, I’ve learned that the money back guarantee for overnight delivery is, as applied to NY residents, a complete sham. Out of the last 39 packages overnighted to me, only 3 have arrived before noon, yet all 39 had tracking that confirmed a delivery attempt before noon. A truly pathetic fraud.
By contrast, my experiences with Rob have been overwhelmingly positive. He was extremely helpful to me on both occasions I happened to be directed to his window. The last time, he went out of his way to ask if I was returning a package (yes) and whether shipping would be refunded (no); he concluded that I should ship the package using economy services rather than priority because it would save me $ 26! It was also minutes before 8:00pm and an employee standing directly behind him kept nagging him to hurry up — all the more reason to just process the package. Instead, he quickly and effortlessly made the necessary changes to the package and sent me on my way before the clock struck 8:00pm. I would say with confidence that this is the customer service associate that should set the standard for USPS.
On a final note, the extended hours that this post office maintains is a Godsend.

Most of the people in this office are pretty nasty, they always complain and tell you that you were doing something wrong. there is only one person who works here! Horrible customer service. I would avoid coming here

It may seem frivolous to review a post office, but I’m on this Earth to help others and I’m going to give you the low down on This USPS location.
I am writing this review to tell you that you can renew your passport at this location only until 2pm. You can only renew it using cash or a money order (no credit or debit cards). The lines in this post office, for passport renewals or other business, are always long. But that is more of a standard, rather than a reflection of this location.