US Post Office

I have been going to this post office for some time now. It’s towards the end of the block and hidden like some post offices. You usually see like four people on line 10 mins before the doors open. The doors open exactly at 9:00am on the dot. The staff has always been great and never treated me bad when I went to this location. I purchase my shipping labels online as its a lot easier for me. The thing is I like to get a receipt showing I brought the item to the post office. Many other post offices will tell you that the package doesn’t need to be scanned or refuse and direct you to the dropbox. I have not had a problem here and even witnessed one post office employee ask a lady what was she shipping and saved her money by switching the shipping method for her. Many post office have employees that are upset or not helpful, but this isn’t the place. The only problem with this post office is they are closed on Saturday and I sometimes need to ship out on Saturdays when I ship to my family members.

Everyone is super nice except the lady with her last name Park. She’s horrible and screams at you if you do one thing wrong but other than her, everyone is very helpful :)

Literally made a Unilocal account just to warn everyone how horrible these employees are (and I’ve dealt with some pretty horrible service before). Not sure why you can’t give zero stars. The lady behind the counter, who told me her name was Gertrude (or should I say screamed at me) was incredibly rude when I asked her simple questions about what side of a priority mail envelope the postage/​tracking number should go on (I was at the self-​serve kiosk). Simple questions that could’ve been answered quickly with no need for an attitude, rude remarks, or raising her voice at me. At first I tried to ignore her attitude and just let it go. But after multiple remarks I had enough. When I told her that there was absolutely no need to be so rude, she responded, yelling, with «I’M TELLING YOU THE ANSWER TO YOUR SIMPLE QUESTIONS». She then proceeded to talk about me to the customer that she was helping about how I was «just mad because I can’t figure it out myself» while laughing. I told her I could hear her and she said, again yelling, «I AM SO GLAD THAT YOU CAN». There was quite a long line and all of the other customers could clearly hear and see everything happening. Before I left I said «excuse me, what is your name?» And she responded, yelling at me of course with an extreme attitude, «GERTRUDE _​_​_​_​» whatever her last name was. This should NEVER happen to a customer in ANY industry. It blows my mind that this woman working in a customer service industry, dealing with people ALL day long thinks its acceptable to treat a customer like this. I honestly wish I recorded the entire thing on my phone. Disgusting behavior and according to these reviews, it’s common. This woman should not have a job.

Went in on Christmas Eve to mail a package to Australia. Regina was more than AMAZING! She made the whole process so simple, and even compared ALL the prices for the different types of shipment. I couldn’t have been happier with how Regina handled every question I had! She is AMAZING!

came here several times to drop off packages for my boss.
Always had a line. Kind of long. Workers were helpful — if you asked a direct question, but it seems they spent a majority of the time talking/​joking (loudly, and in front of customers) among themselves. Lots of workers, and the mine moved, but didn’t seem very fast ether. I could tell no one was exactly in a hurry to help people.

Priority at $ 6.75 is a bargain compared to ups or fedex. Also I bring a service dog and when they said no
Dogs were allowed and I informed her it was a service dog she didn’t have any push back at all.

Take a detour and walk a few blocks and go to FedEx instead. Because these guys are sheer horrible to customers. I don’t know what kind of employer hires such trash. There’s an angry black man at the counter who doesn’t give a rats ass before setting off at confused first timers. I mean he actually just made a girl cry and went back to work. Soul-​less fucker.

Probably my favorite post office — and I’ve lived in lots of different places. They are helpful and friendly

Horrible experience! SCREAMING AT THE CUSTOMER is a NORMAL service there… wanted to send a pre-​paid mail today, pack it in a box that they have in a stand there, and when I come to the agent, put it on a scale and mentioned that its FRAGILE she turned it on the other side and put it back on the scale so strong, I thought the item inside will break. Then she said it’s a wrong box because it has a «flat rate» sign on it in addition to «priority mail», then she pointed on the same stand and said that I supposed to get a box from there. While I turned my head to look where she is pointing with her finger she start screaming at me «open your eyes, it’s right there!», on which I told her just because I can not see far, she don’t have to scream at me and be rude.
So I went to the stand and the only boxes they have there is the small size. Medium or large sizes wasn’t there. That’s not my first time sending a pre paid mail, so I know they supposed to have a boxes available. I came back to her and asked her to provide me with bigger size box, but she said they don’t have it in their location, and they have limited services and don’t provide all the box sizes.
Then I asked her if she can just accept the box that I already using, the same priority mail box, that just have «flat rate» sign on it, since they don’t have the box that I need…
And here it started: that employee started screaming at me again that they not supposed to accept the mail if they don’t have a box, they not supposed to have a box, she said that I HAVE to PURCHASE a beige box, if I want a bigger box, (even though I had a printed pre-​paid label which suppose to include the box already that post service supposed to provide).
Then I asked her to give me her name, she flashed her ID but when I wanted to take a picture of that to file a complain, she start screaming at me even more that I’m «the worst rudest customer she ever had and I had to go, bye bye»
Wow! I was just standing there shocked and another lady added that it’s «normal» that they provide service like that and treat customers that way.
I was not the only one disappointed person there, another lady before me was also sad about the service she got there.
That employee name is Chae Pare, that what she wrote on a piece of paper, not sure if it’s her name or not.
I was shocked that she screaming at me like that and wasn’t able to send a mail there, worst experience

I was really disappointed by the service I received at this post office. First off both of the people working behind the counter were very rude. I was dropping off some packages to send out. The pen wasn’t working to write the address on the box and it isn’t like I carry around a sharpie. The woman behind the desk said to use the pen and I explained how it wouldn’t write on the box. She gave me a smug look and finally handed me a sticker to write. I went in line again after I finished and this time I talked to a man. I accidentally wrote the address in the wrong place and he had an attitude about it when he could have just told me nicely to change it. Then, I was wearing a boston hat and he was giving me a hard time and said he guessed he will service me even though I was wearing that hat. I have never had such rude service in my life, especially from a government facility. Terrible service and I would go out of my way just to go to a different post office. Don’t go here unless you want to be mocked and ridiculed.

I know ALL Post Offices gets a bad rap, but this one has horrible customer service. Then the USPS Inspector General wants to know why your department is bleeding money. This is it, just the second time in here and both times, is like they expect you to thank them for selling you a stamp… a crappy one at that! When I go in there today I see this ladies at one of stations, so I walk up and then she says «excuse me, I didn’t call you up. So I look at the sign and it says, wait for an available agent… that was what I did… she was available and I went to her station. I you want the patrons to wait until called forward, then put it directly. So I waited until the other lady was «available and called me forward», because it appeared to me that she was incompetent to handle what she was doing and say «I’ll or someone will be right with you» that is customer service 101.
Then I asked for a particular stamp and that turned into a 3 minute ordeal. I guess break a new book of stamps to sell one to just comprehensive of a process for the USPS to manage. I kept my 49 cent and will get a stamp elsewhere. So, if you are looking to conduct business with these USPS personnel in this office, be prepared to send a lot of time and get frustrated over the most minuet task you ask them.
This one stars equals to Zero stars.

My favorite post office. Friendly staff

This is a pretty good post office. The employees are friendly and helpful and the line moves along pretty well. I just wish it was open on Saturdays.

As with every other USPS in NYC, this one has a hideous décor and you feel slightly overcome with an unspecified illness upon entering.
However, my experience here today was different than most. The service person who assisted me was lovely, and there was no line at all at lunch hour. (Likely because the location is somewhat hidden there will be fewer patrons and thus fewer lines and shorter wait times.)
I do wish USPS in general would do something about providing better way-​finding signage and instructions for all the services they provide. Frequently I fill out paperwork (mailing label /​envelope) and get to the counter and I have inevitably wasted time and paper because I have to redo what I just did on another, better suited mailing format
… Goodbye forest, goodbye trees :(

man this lady that sits on the far left is on a crazy power trip. Sheesshh, I don’t think you are below me chill out! my family members and friends have worked for the post office, i respect you ok?! jeez. I appreciate this location in that there is only one step for me to take my stroller up. I went in for a registered letter. She questioned my decision. I was adamant i didnt want certified. She had to pry and ask what it was and when I said I need certified she said «who told you?» I said «a man» she says «well that man doesn’t work for the postal service. so who are you gonna believe?» So i asked her the price difference. For $ 3 extra dollars, I will pay for Registered Mail. What’s with her? I am willing to help pay you guys more just let me pay more!
Man I wanted to tell her to chill out but feared her burning my Registered letter. Thought maybe she just had issues with me (maybe i was in a hurry. it was damn hot in there) but she treated the guy after me like that too. She sent him to the other window bc the form he had to fill out was given to him by that worker. Really!!! I know the job ain’t great but suck it up or leave it! I can’t wait for FedEx or someone to overhaul the stupid postal system. Really, what company increases prices by a penny every year. it’s ridiculous. ok, end of RANT!

Although I do not go to the post office very often, when I do, it is often to mail a package or send something with tracking or insurance, etc., as the USPS is a lot less expensive than FedEx, etc. This is my go-​to post office.
This location (on West 60^th Street) seems hidden in the shadow of the massive Time Warner Center. I have been here multiple times and the line is never that long and the staff here is always very friendly. You never get nasty glances when you didn’t fill out the right form, just some nice recommendations and direction as to want to do. A short line does not mean they are not busy, however. There is a constant stream of people coming and going, but the staff here works with each customer efficiently. There is also a few different self-​service kiosks as well.

Reasonable lines and time spent getting things done. Every other time the worker who serves me has a real chip on her shoulder. I get along with people all across the world and I’m smiley and nice — maybe I’m just too happy for a depressed postal worker to catch my enthusiasm. I’m black so when the mean ones wait on me I feel like I’m being reprimanded by my heavy handed aunties.

Although, this post office is in the middle of Manhattan, the lines are pretty short and move by quickly. The place is also very clean and there aren’t glass windows separating you and the postal worker. The workers also break down the steps you need to take if you’re unsure about how to ship a product. Recommended!

Super helpful folks. While in NY I shop, therefore I ship. I was going to use the flat fee priority box, for 17.95 however the helpful lady by the self service machine not only got me out of line, she got it down to 10.50. My suitcase will be a little lighter. And it’s still going priority mail.
I love this P.O. This isn’t the first time here and it won’t be the last.

Pros
Clean and organized
Cons
Long lines and wait times