Urban Wave

Man, I love this store from the first time I went in. I love they skull candy headphones, great prices. I even got my iPad fixed there, it only took 40 minutes exactly, it wasn’t even a long wait. I’m planning on going back there to buy me that Gameboy color. You bet on that, I love this store, and great location.

My iPhone’s screen cracked for the first time ever, and I was super upset and couldn’t deal with the look of it. So I called a few places and they either quoted too high of a price or didn’t answer (till weeks later). When I called urban wave, they were super nice about everything and quoted me a fair price. So I head over there and they told me it would take about 30 minutes to fix. It’s also great that they have a warranty agreement for if something happens to the new screen. They were really great, funny group of guys. If I ever have a need, fingers crossed I don’t, I will def use them again!

Like everyone else who’s written on this page, I dropped my iPhone and the screen went full spiderweb-​shards (hazardous enough for texting purposes, but a phone call might’ve made me go full Van Gogh.) After an initial quote of $ 125 and then waiting two hours at the Apple Store, I was told that the whole phone would need to be replaced, and it’d set me back $ 260 — more than I paid for the thing in the first place.
Urban Wave has gotta have some exchange program with Hogwarts, since I suspect everyone who works there is a wizard. Frederick et al. were super friendly, efficient, and honest — no hidden fees, no extra time waiting. After only half an hour, my phone looked as good as new, and the repair only cost $ 90, so I can go buy a heavy-​duty OtterBox with the $ 170 I saved. I only wish I had more electronics to break so I could bring them to Urban Wave to fix!

My Samsung Galaxy S3 fell and the screen cracked since May 2014. I finally took it to get fixed Feb 2015 before I went on vacation. They fixed the screen for $ 75 I was happy. The next day my screen was dark even at its brightest setting. They told me I had a 30 day warranty with them. I went back after my vacation before the 30 day and told them my screen was messed up. They examined it and said I had an LCD issue. That it will cost me $ 180 to fix it. I’m like I don’t understand my LCD was perfectly fine when I gave it to them my screen was the issue.
The Asian guy claimed it could not have been them. He also said if the LCD was broken before he wouldn’t be able to tell when he changed the screen. I went back there at least 3 times trying to resolve the issue nicely. The Asian guy was rude and obnoxious. He was talking down to me, He was saying I own the place you can’t get free stuff. He claimed it was absolutely impossible that his technician broke my LCD, because the technician works for Samsung.
How dumb does he think I am my LCD worked fine for 9 months after falling? All of a sudden they fix the screen and the LCD is broken. I would be careful if I was anyone taking my phone there. He is shady. Probably causes phones to malfunction for repeat sales. By my 3^rd visit I completely lost it with the rude Asian guy and he finally offered to fix the LCD for $ 110; which by the way everybody else fixes it for $ 110 to $ 130. They want me to pay for their error. He went from $ 180 to $ 110 after they I paid $ 75 for a screen replacement and they broke my LCD.
I am so disgusted. I wish I never went there. Now I have a phone that I can’t see anything on. SMH.

You want that cracked smart phone screen fixed same day, reasonable price and from dudes who know what they are doing? These guys are that. Awesome service, from guys who frankly I’d grab a beer with. Good people, great service.

10/​10, highly recommend. I had bought a groupon for a cell phone repair (utterly shattered screen. Like, fragments of glass had come off completely, but the lcd was absolutely fine) kiiind of worried that I was going to be upsold on repairs just based on how totally crappy the phone looked. Went to the store, they said they could repair the glass, cautioned me about possible issues with the glass pulling away from the glue since the casing was so beaten up, but didn’t pressure me into replacing the casing at the same time. Came back in a few hours, they said it was almost done, the tech had unsurprisingly found a bit of corrosion from water damage and was cleaning it up with rubbing alcohol. Turns out after the repair, the LCD (previously absolutely fine) wouldn’t turn on. What I love about them is that they didn’t then try to pass it off as a result of water damage/​whatever whatever, but instantly replaced the lcd/​casing (!!) as part of the repair, no questions asked. It’s been a couple weeks, and the phone looks like new. Not all businesses are this scrupulous and honest — if they were, we wouldn’t even need reviews. Love it, will always come here for my phone repairs.

Excellent service! My boyfriend brought his Note 2 here for repair and it was ready after 2 hours :) We did have some issues afterwards but thankfully this place has a warranty within 2 months. The guys who work there are very helpful and friendly. I highly recommend this place to anyone who needs to get their phone fixed!

This place is awesome and the guys working the counter were very friendly. Came in to replace an iPhone 5 screen and it was no hassle. Had the phone back in my hands fixed in less than 24 hours — if you drop it off before 3pm, they can usually get it back to you the same day.

If you ever do visit this shop, take your time to browse through their collections.
There are just so many things to look through! They’ve got everything from vintage games/​game systems to even new and old card collections.
I’ve recently started collecting cards as a hobby and with the simple guidance provided by the friendly staff, I’ve managed to find cards that net $ 300 from just three packs of cards that costed roughly $ 45.
I’ve also brought a few friends in, and they love the shop as well.
The ambiance is relatively moderate and the staff will always manage to assist you, regardless of the situation.
Would I recommend this shop? Definitely! Oh, and bring a friend along. They’ll love it.

Excellent service! No issues! After having my iPad mini knocked out of my hands on the subway platform (no, the guy didn’t even stop!), I needed to replace the shattered screen. I saw a few places on Groupon/​Google and decided on Urban Wave because they were the cheapest and because it was a convenient location along my daily commute to work. They didn’t have a special on Groupon for the iPad mini but Peter told me that he would give me a 20% discount anyway. I dropped the iPad off Monday evening after work, they called me Tuesday afternoon to let me know it was fixed and I picked it up on Tuesday evening. Same day service is also available if you bring in your device before 3pm. Simple, fast, great customer service and cheaper than everywhere else. Hopefully I won’t need their services again but if I do, I will definitely go back and I’d recommend Urban Wave to anyone else!

I wanted to have my Iphone battery replaced and brought it here. They swapped it out very quickly but I found the phone was doing weird things after so I brought it back in. They were extremely helpful and took my phone back calling me back 2 hours later stating it was simply a defect with the new battery and replaced it while also cleaning up some dust/​lint that had been messing with my lightning port for no charge. No issues and great proactive customer service.

Dont ever bring your Ipad or Iphone here. They will never call you to tell you about the status of the repair. My ipad has been at their store for more than two months and its not fixed. Please avoid.