Ultra Nail Salon

Where do I start… If I could give no stars I would. FIRST, terrible customer service. I came here with my little sister and we were both getting manicures. This is the first manicure my sister has ever had. I did mine first and the lady that did my nails cut my nails way too short and at one point cut in too deep it hurt! I jerked my hand back and she just stared at me and didn’t even apologize. Next came the cuticles, she cut my cuticles so deep I could have sworn she was clipping some of my actual skin… luckily I only bled on one finger… My poor little sister on the other hand bled on 8 of her fingers! I didn’t even realize. If you’re wondering why I didn’t say anything, it was because I was sitting behind her and she told me she didn’t react dramatically because she tolerates pain easily and didn’t know if it was supposed to be like that.
So anyway — At one point, the lady knew she messed up so bad on my sister, she ripped off her skin while cutting her cuticles (that she didn’t even have to begin with! If she was professional, she would have told my sister she didn’t have) and my sister immediately said that really hurt and she just pressed on her bleeding nail and put some blue alcohol thing on it which made the pain worse. When her manicure was done, I looked at it and she left so much polish around the skin of her finger. We complained to the other lady that was working there (there were only two but this one seemed a bit nicer) and she took some polish remover to wipe the excess off. But throughout the whole manicure process for the both of us, nobody apologized and the lady that did our nails was on her phone constantly.
ALSO, this was the first time I’ve had a manicure without a bowl of nice warm water to dip my hand in while she filed and buffed the other…
I felt so bad bringing my sister here for her first manicure, I had no idea and Unilocal had 4 stars so I thought it would be fine. NOPE, worst manicure I’ve had in my life. Will never be going here again and would never recommend this place to anybody.

This is the only place I will go for my nails. I don’t even pick my color she always knows what will look best. Best best best ever

I wish I had taken the time to read all the reviews before going to Ultra Nail Salon. This was not an enjoyable experience, even for the price. There are definitely other nail salons in the area that charge the same amount but go above and beyond Ultra. The customer service definitely left something to be desired. The nail technician barely took the time to say hello when I entered. She cut my nails way too short. She filed my nails unevenly and barely buffered them. She painted them quickly and sloppily, so the paint dried unevenly and lumpy.
I definitely won’t be going back. :/

I did my nails there today and I really liked it! The lady who did my nails took her time and was very thorough. she cleaned up my hands and polished them very nice! Overall good experience

Best mani pedi and gel in town! I am never disappointed with any of the girls in there. Ysabel the owner is very knowledgeable of the industry and the hygiene. Also the price point can’t be beat! And they do awesome designed that won’t break the bank. Thank you guys!!!

So I almost never write a negative review on Unilocal because I don’t have that much time in my day or hate in my life. And I usually give people the benefit of the doubt (everyone has a bad day, right?). But my experience at Ultra Nails really left something to be desired. From the moment I walked in, I felt so irrelevant and not welcomed, that I almost walked out. In hindsight, I should have. The quality of my mani/​pedi was fine, no complaints there, the nails look great. However, it was the customer service that made me recoil. The ENTIRE time the woman doing my nails was on the phone talking to Lord knows who just laughing laughing laughing away. At one point she was so distracted by her phone calls, she left my fingers baking in the gel UV machine for almost 10 minutes. Um, hello… You have a customer here! It was crazy, I had to tell her my hands were getting unreasonably hot and I had to take them out.
Then, to make matters even worse, there was no hand massage, just something akin to a slap on the wrist with some lotion. Very unpleasant.
Lastly, when one of the other customers left, she and the other lady working there began to openly make fun of the woman who just left! They speak Spanish, but the comments were very understandable. So sad, heaven knows what they said about me when I left. On my way out they had a sticker that said ‘people love us on Unilocal!’, out of sheer disdain I wanted to take it off.
Perhaps I came on an off day, I don’t know. But I feel if I’m going to pay that much for a service, I should expect high standards, every time.
Dear women of Ultra nails, please don’t get lazy and cut corners! The little things matter and will make loyal customers. I really hope you all can improve your customer service.

This is my go-​to. Only two people working here malt of the time but they handle business with class and perfectionism. I always get Gel mani and pedi and they are perfect and last forever. Their prices are reasonable and they are quick and efficient. Try to come midday when there isn’t high demand. They are reliable and have a great gel selection. Both of the nail technicians have it down to an art– they are very fast but also give you good massage and attention.

If you want one of the rudest customer service experiences, along with poor quality pedicure, then this is the winner!
Got a Mani and pedi for $ 25. Good value, you think. But no. The lady cut my big toenails down so much that it is actually shorter than my big thumbnail. Then when I explained to her that I wasn’t happy with how short she had cut it, she did not apologise. Mani was bryyer but that was because she didn’t annihilate the nails with the cutters again — only shaped them.
When I left, said goodbye to the two ladies and the owner couldn’t when mumble a response — was to enthralled with her movie she was watching on YouTube. Never again.

I really love this place. Isabel and her team are all absolute perfectionists. I’ve essentially never had nice nails until coming here because I always thought my stubby little nails were hopeless. The gel mani they do stays perfect for weeks, allowing me to actually grow out nails that they shape beautifully and always have people asking me where I had them done.
This isn’t a place that serves you champagne or plays top 40 while annoying girls talk loudly on the phone. It’s a simple neighborhood place with great prices that will give you stellar nails. My office just started offering mani/​pedis every week but I still come here because I haven’t had anyone do a better job in my years of trying everything in the East Village.
Tip: It’s small, with just 3 pedicure chairs and 3 manicure stations so best bet is to call in advance to see if they can fit you in or make an appointment.

La mejor experiencia q eh tenido en ultra nail salón es haber resibido un exelente servicio las chicas son muy profesionales .el salón es muy limpio y los precios son razonables .es el mejor manicure y pedicure que me han hechooo. lo recomiendo 100% exelente

So I gave Isabel, and her girls rave reviews, and at the time I felt they were deserved. This last visit, and the one before that… not so much.
Visit prior to the last one provided me with a great gel mani, but the pedi… Never again! Under my feet still felt un-​scrubbed, and I still had cuticles. Pedicures really aren’t their area of expertise. This last visit really disappointed me. I’m big on consistency, and unfortunately theres is done. When I booked my appointment for my gel mani… like all my past appointments… I was never told that I needed to let them know over the phone that I was also soaking off my previous gel. As a matter of fact, I have never been told that I had to let them know.
When I arrived there were quite a number of people there including a woman just starting her nail appointment. Mind you I was on time. From then on Isabel’s attitude came fourth, and remained until I left. She was upset that I didn’t let them know that I was soaking off. She was upset that the gel wasn’t coming off fast enough. She was upset that I would still be there when her other appointment came in. She rushed through my entire appointment, even messing up on my gel mani (the polish crinkled), and telling me if it chips just come back. I hate that she thought that my time belonged to her, and I hate that she didn’t take her time the way she did with her friends (the people I met when I came in). For $ 28, I expected the past consistent excellent service I was provided. I couldn’t come back if my nails started chipping because the day after, I left NY for the holidays. I started going to Ultra based on a recommendation, and unfortunately i won’t be returning… neither will my friends. She needs to stop overbooking clients, or hire more workers.

Like other reviewers, cannot understand the hype reviews and pretty sure they’re fake.
Anyhow, stopped in for a quick colour change and it came to $ 6 without tip, which was great. The end product was not terrible, and when I requested that the accent nail colour be changed they were flexible (although rather grumpily).
The main gripe I have, apart from the surly service, was the quality of nail polishes they use. They have an extensive selection of Essie and OPI colours, but many seem to have formed layers and the colour shades have changed. Although this might be because of old polishes being used, I suspect that they may be using polish thinner to prolong the life of the nail polish. The colour I chose was a pink-​ish coral, and I was shocked that my nail line was still visible after three coats.
You can hardly go wrong with the low prices, and the final result turned out fine, but don’t expect a comfortable experience in any capacity.

This nail salon is wonderful. I discovered this hidden gem after moving into the Lower East Side a year and a half ago. I’ve been to many nail salons throughout downtown Manhattan and this is the best place I have been to yet. The owner, Isabel, and her team are great nail technicians. They do an excellent job and take their time to perfect all details. They have the widest variety of gel colors (more than 100 colors). This salon has mastered the gel manicure and the gel literally never chips. It lasts up to about two weeks (but I get a fresh gel every week and a half). I also receive a normal pedicure with every manicure. The pedicure lasts just as long as the gel mani.
There are three manicure chairs and three pedicure chairs. It is a tiny cozy place. The only complaint I have about this place is that the manicure chairs are a bit uncomfortable. prices are great!

These reviews must be fake. This place is cheap yes, but not cheap enough to justify such a terrible mani pedi. From the moment I walked in, the service was unfriendly bordering on rude and they seemed to be rushing me out the door. I was in and out within 45 minutes!
I just got a mani pedi last week so my nails were in pretty good shape when I walked in, yet somehow I walked out with crookedly shaped and unevenly painted nails and toenails. Not to mention this place is definitely not the cleanest… avoid!

Super petit salon pour une mani/​pedi pas chère, bien faite: en un mot, *efficacité* sur toute la ligne. Le salon est très propre: j’étais là de bon matin et j’ai assisté au nettoyage de tout le matériel, c’était plutôt rassurant.
La manucure était vraiment bien faite, avec une grande attention aux détails, et pour un prix dans la fourchette basse du marché. La gamme de vernis est conforme aux salons new yorkais: vous avez carrément le choix, de quoi y perdre la tête, à hésiter mille ans entre deux couleurs très similaires (et finalement s’apercevoir que c’est deux fois la même, classique).
Le salon est un peu exigu mais pas non plus oppressant comme parfois, on n’est pas non plus (trop) entassées les unes sur les autres.
En revanche né vous attendez pas à être inondée de sourire en ces lieux, si vous arrivez à en arracher né serait-​ce qu’un seul à l’esthéticienne, c’est déjà que vous êtes une fille méga sympa (ou extrêmement insistante, peut-​être l’esthéticienne a-​t-​elle souri de guerre lasse pour que vous la lâchiez un peu).

This place is the BEST. Isabel especially she really takes her time, is super sweet and does a meticulous job. Also they are super clean and overall a very relaxing east village vibe. Love their Gel Mani-​Pedi combos!