Tri-Star Equities

Do not under any circumstances use Tri-​star Equities. They are the most unscrupulous management company out there. We have been waiting more than 60 days for the return of our security deposit and I am fairly certain we will be calling and attorney to deal with this. The property manager we dealt with Mark Villaneuva is inept and not capable of managing a dog crate let alone a building. A complete and utter moron.

These people are thieves — completely unscrupulous. Tenants — Keep your wallet in sight at all times or hey, just STAY AWAY! Living in any building they manage is hazardous to your health too.
If you’re an owner, same thing applies. They play it like they give a crap about making you money but will resort to any sort of illegal and nefarious ways to get it. Construction without permits, skimping on construction standards, scamming and insulting tenants.
The whole company is a sham and should have its license revoked.

Tri Star Equities has been my property management company for the past 8 or so years. The previous management company had been so awful — no hot water for days, you take the day off work and the super never shows, etc.
Tri Star, on the other hand, has been amazing. They are responsive and prompt and always address any concerns or issues in a timely matter. Roxanne provides excellent customer service and Richard, the super, is just about the nicest guy you could ever meet. It has been a real pleasure working with them — I highly recommend!

Honestly, I couldn’t disagree more with the previous reviewer. Tri-​Star Equities, specifically Rod and Roxanne, treated my wife and I wonderfully throughout the eight or so years that we were lucky enough to have them as a management company (in two different apartments).
The leases from them were no different than any other lease I’ve signed in fifteen years living in NYC. I have no idea what Teresa G. is talking about. The difference with Tri-​Star is the personal treatment we were lucky enough to receive from them I will cite two different examplest:
1) When we were moving from our Tri-​Star managed apartment building on Orchard Street, Rod was kind enough to write us a letter of recommendation to prospective new landlords. When I went to their office to get the form (end of February 2009), Rod (the president of the company mind you) gave me the letter personally and then, had a thought… «Wait, you’re looking for a one bedroom in Manhattan for around $xxxx? I don’t know why I didn’t think of this sooner.» Rod proceeded to take me upstairs to a perfectly charming and appropriate fifth floor one-​bedroom in the same building as their 26^th Street offices with beautiful natural light. When I told him that we were interested, he told me they wouldn’t show it to anyone else and would give us a week to make up our mind. AND while he didn’t take money off the extremely reasonable price they were charging, he upgraded the oven and fridge to brand new stainless ones and re-​did our closet as a custom California closet. We went on to live there for four years.
2) We finally ended up leaving this apartment on January 2, 2013 because in December, a note appeared on the outside of the building with notice that they were re-​doing the building’s elevators– gutting them (Rod consistently strives to upgrade the facilities) and that they would be out for four to five months starting on January 3. Well, as parents of a chubby five month old baby, living in a fifth floor walk up was not a possibility. I asked Tri-​Star to put off the construction. They were not able to. See, it turns out, Rod had already put off the construction six months so my wife wouldn’t have to walk up the stairs in the summer when she was super pregnant. Now, since they couldn’t put it off any further, they told me that since they only gave us two weeks notice, we could give them two weeks notice that we were going to break the lease. So we did.
THAT, my friends, is treating tenants as human beings rather than as faceless numbers. Frankly, the elevator construction gave us the boot in the a$$ that we needed to move on from an apartment that we had already outgrown.
Thank you Rod! Thank you Roxanne! Your tenants are lucky to have you.

LEASE SIGNERS BEWARE!!!
i recently looked at an apt. in a tri-​star managed building. everything was going along swimmingly until i saw the lease. full of unreasonable language and impossible demands. when this was brought to the attention of the company they were totally unwilling to budge on what we thought were reasonable requests.
for example– the lease specified that there would be only one occupant in the apartment. we explained that there would be a couple and while they claimed to be fine with that they refused to change it in the lease. they claimed «they don’t make changes» to their leases. essentially they were asking us to sign a lease (a legal and binding document) that we would knowingly be in default of. no thanks! they also have a completely unreasonable policy about the replacement of their ac units…
in the end we walked from the lease, but not before they attempted to get $ 150 from us for the credit check… YEAH RIGHT!
there may be plenty of suckers in this city who will sign any lease they are presented with, but i’m not one of them!