Tread Bike Shop

Came in with a small request. They took care of it very quickly and charged me very little. Nice-​looking shop. Will come back when I need more help.

Good pIace we rented 4 cruisers 3 bikes and one duaI bike since my mom doesn’t know how to ride a bike we got her a two seater bike very good peopIe didn’t made me feeI awkward since I am very hyper

Bought a nice Cannondale hybrid there about a month ago. Great sales staff. Let me try out several bikes. Couldn’t have been a better experience. I came back the same week to rent or buy a helmet. Couldn’t have been more pissed. The guy behind the desk couldn’t have been less helpful. Was asking about renting a helmet and kept being dismissive, trying to get me out the door quick. Was going to think about buying a helmet but decided against that. I mean I just bought a $ 650 dollar bike which I tried to explain but the guy was terrible and wouldn’t listen to anything. Was going to buy another bike there, but not now. If thats how you treat someone who just bought a bike there, FORGET IT. Ill take my money else where. These guys lost thousands of dollars of business over helmet questions. Good job Tread Bike Shop desk guy. All you have to do is treat someone the right way ESPECIALLY if they spent money there before and had a good experience. My money is going elsewhere. Bye Bye.

I REALLY want to give this bike shop 5 stars but unfortunately I had a very luke warm experience there a few weeks ago. I bought a new bike for about $ 600 and purchased several accessories to be put on it. I also brought in an old bike to have it retuned which cost $ 80. When I went to pick up the bikes they didn’t put on the kick stands I had ordered for each bike. They also made a few other minor errors. When I finally got a chance to ride my old bike it was making a squeaky noise due to not having enough oil on it. Now I’m wondering if they really properly tuned the bike at all. For the cost of $ 80 I certainly expect them to make sure it doesn’t squeak! I took it back in and they agreed to oil it for me for free (as they should). This bike shop should be a gem, but unfortunately it is plagued by employees who aren’t careful enough to check their work, which when you’re spending tons of money you of course expect them to be thorough. How hard is it to check the receipt stapled to the handlebars to make sure the kickstand was put on? I REALLY want to love this place, but I’m not sure I trust them after this, which is so unfortunate. All this said, I think the intentions are good here so just make sure you check their work and you should be OK.

This bike shop is awesome. The level of customer care is superb. They are clearly well managed and well staffed. Excellent choices, and great guidance if you need it. We love this shop. They are so nice to children and adults alike. Highly recommended shop. Great job at repairs too!

Bought my first bicycle here which happened to be a hybrid after months of debating h the experience was awesome.
They also gave me a 20% discount on my bike which was pretty great :3

Great staff!!! Knowledgeable and helpful beyond measure! When I arrived with my broken bike rack, they were helping a biker with road rash on his hand — providing him with peroxide and bandages. But back to my broken bike rack. I thought it was trashed but they were able to repair it on the spot! You just don’t find this kind of care every day. I am officially a loyal customer and I’ll tell all my biking friends what a great place this is. THANK YOU!!!

I am far from an expert bike rider (the last time I rode a bike was when I was still in elementary school). We came in to rent bikes to ride down the bike path and even though the employee was aware that I had not ridden a bike as an adult, she was not mean or snobby at all. She recommended a comfortable bike that was easy for a beginner to ride and helped adjust the seat height for me, even going as far as fixing the helmet straps for me so it fit well. Prices were very reasonable ($ 30/​day). I had a great time riding that day, although my boyfriend did not have the same experience. He had a very similar bike as I did but the seat must have been broken because it kept falling down to the lowest height even after multiple attempts to adjust it higher. That cut our little bike riding adventure short due to him being so low on the bike and uncomfortable (he’s a bigger dude). Other than that, this place was fantastic. Would definitely come back!

Great shop. When something went wrong with my new bike they went way above and beyond expectations to make it right. Thanks Ray!

I like them a lot. They were very helpful and honest. It’s good to go in the A.M. so that you won’t have to wait for long.

I’ve been going here for a few years to service my bike. Up until now, the experience has been alright. The location and price are right and the girl at the front desk is always helpful.
I recently got a flat and I brought in the bike to have the rear tube replaced. Tried to ride it home, but the tire was installed incorrectly or something and caused the tire to roll unevenly. Had to bring it back and have them adjust it again. The next day I tried to ride it to work and and *POP* heard the same tire go flat again. Stranded in between home and work, I locked it up and took a cab. Had to rescue the bike on the way back home and walk it back. Several days later, I walked the bike to the shop.
I explained what happened to the girl at the front desk, who remembered me, and sent me to the back to have it looked at. I overheard the mechanics saying that someone had put in a tube that was too small for the tire. After the correct size tube was put in, I asked to speak to the manager.
I gave the short version of the story to the manager, explaining how inconvenient it was to have to take a cab to work and make a second trip to the shop to fix their mistake. His response? «I don’t understand. Are you asking me something or telling me something?» He went back to speak briefly with the mechanics and then returned and said, «There’s no charge,» and went back to typing something on the computer.
No apology, no empathy, no «I’ll make sure this doesn’t happen again.» A word of advice to the incredibly rude manager: a little customer service goes a long way. I won’t be returning.

I’ve passed by the shop a couple times but never went in, and I finally did yesterday on my way home. Cool shop, lots of bikes on display to browse and a great selection of accessories as well, especially for fixed gear bikes which is nice to see (handlebars, wheelsets, cranks, pedals, frames). I walked around the store for about 5 minutes and once I had spent some time looking at bikes, one of the sales guys (Ray) came over and asked if I needed any help. I was really just browsing but thanks to his help, and after comparing a couple models for me, he showed me a bike that was on sale and would fit my needs, and ended up buying it. He was also patient in showing me shoes and pedals to go with the bike, even showing me models that didn’t have a box but would be more affordable. A few minutes later, I was on my way home with a brand new bike!
Overall, I had a great experience with them!

Ozzie is the best!
I am an über picky person when it comes to looks for bikes and cars. Plus, I respect brand and quality. With that said, I have been trying to get my hands on a 2014 GT Aggressor 1.0 Black since Summer 2014. All of the local shops were exhausted of supplies, but happy to offer the 2015 model with a discount. Though I just couldn’t see myself on the 2015 blue or white frames.
So I began an odyssey to search every single bike shop in the US of A for anyone who happened to have one left in stock. Several months and a 100 shops later, I finally found one in my size at Tread Bike Shop. Arguably, I contacted them at their busiest time of year, Christmas. But Ozzie was cool, calm, and collected. He helped me to get the bike of my dreams, and possibly the last bike I will ever own. Given I take good care of it.
Thank you Ozzie, thank you Tread Bike Shop!

I get things fixed here for (minor) problems with my bike that require tools I don’t have. Service is quick (especially in the colder months) and overall pretty good. Prices are generally good. I’ll buy tubes here if I need them in a pinch and don’t have ones I got off Amazon for slightly cheaper.
Why not 5 stars? When I have an issue that needs fixing, they fix it no problem. But, I know for a fact that I have more persistent problems that I don’t bother addressing. In my opinion, a perfect bike shop would notice those too and ask about them to see what they can do to help.

Got a flat fix here. Superb service, fast fix, knowledgable mechanics. However, when it comes to greetings when you walk in, and finding someone on the floor to help you with products eh… but then again who needs that, right? 5 stars!

These guys are awesome!!! They go above and beyond. I had a double blowout crossing the broadway bridge about a mile from the shop and I only had 1 spare tube. They drove to me and hand delivered an extra tube! They wouldn’t let me tip them and they gave me change! it was an unbelievable experience. I can’t recommend them enough. REALLY GREAT PEOPLE! They have good karma coming their way.

Bike shops are like barbers, you have to keep trying new ones till you find the right one. For me Tread bike shop is amazing, fixed my bike right up, wasn’t expensive, and didn’t try to sell me anything. This is where I’ll buy my next fancy road bike and do all of my work that I can’t do myself.

I have been to many bike shops in New York City, and I still can’t find one that has the service and technical expertise like Tread Bike Shop. I love the shop, would never think of taking my business elsewhere.
If you want to get into biking to work, biking for fun, or anything to do on a bike, then you should definitely start here.

Tread was my first bike shop in the neighbourhood. Well, they’re the only bike shop in the neighbourhood. They seemed like such a find, with a great selection of bikes and accessories. Within easy walking distance too. How excited I was.
Two tuneups later, I was completely disillusioned.
First, to be fair, the staff were nice enough with general enquiries. Definitely more so when it came to sales, though. That’s fine and all but getting a bike serviced there was a completely different matter. A total pain in the ass, to be direct.
The thing that really annoyed me was how each tuneup would be followed by 20 – 30 minutes of wrangling with the floor crew about something that still wasn’t working right, followed by a repeat visit for more wrangling when the problem didn’t go away after ‘giving it some time’. Part of the problem seemed to be that customers weren’t allowed to communicate directly with the mechanics. You’d tell one of the floor crew your grievance, they’d try to persuade you it was all in your head, then grudgingly take it to the back for inspection, and repeat.
To make matters worse, I really did not like the mechanics. I’ve seen two guys in the back and they were always telegraphing angry vibes at anyone who dared to question their extremely questionable work. Whenever one of them came out from the back to hand my bike back to one of the floor staff to hand over to me (jeez!), I’d say thanks, and this would elicit a look of contempt. Fine, I didn’t need to be chums with the bike dudes but I also didn’t want attitude for expecting my bike to actually feel tuned up.
The last straw came when I collected my bike and found that the brakes were squealing louder than prepubescent girl during a Justin Bieber sighting. After some fruitless wrangling (jeez!), tweaking (jeez!), test riding the in the parking lot, and more tweaking (jeeeeeezzzz!), I just left. Back home, I saw that the brake pads were completely misaligned. I got out my pliers and spanner, and fixed the fuckers in 15 minutes.
Why the fuck did I waste my time arguing with those people?, I thought to myself. That’s when the obvious answer hit me. I didn’t have to waste my time with them. And I never did again.

Overpriced. Each time I go there, they just try to hustle me. I do not appreciate their customer service as well as their support.
I would recommend going somewhere else.