Townhouse Spa

Ok so I learned about this Spa after my FAVORITE spa (Aqua Beauty Bar by Union Sq) closed down. I use to go to Aqua frequently like about 2 – 3 times per month for facial/​pedicure. The facial that changed my life years ago was Sonya Dakar Fitness Facial WITH the Green tea peel. I use to suffer from acne real bad so this is the facial that changed my life at Aqua. So anyway I went to Townhouse to get that same facial done, my esthetician Katerina was a very lovely sweet woman. The massage was so relaxing!!! The facial went well except for extraction (I hate that part). I was very happy with the service!!! However I was VERY disappointed by the results. The very next day I broke out like crazy. I was shocked and I started crying because my face looked really really really bad I probably had about 20 – 30 little bumps that formed all over my face, I had patches of dry skin which I didn’t have before I got the service. And no moisturizer got rid of the dry patches I’m walking around right now and my face looks like someone draw on it with a white chalk. My face looked way better before I got the facial. I never had this kind of results in the past the outcome was ALWAYS great, my face always glowed the next day after getting this specific facial done at Aqua. I don’t know what was done wrong during the service but there were a lot of things that were done differently then the facials I use to get at Aqua…$ 230.00 spent on facial. Results: BAD.

Best massage AND facial that I’ve ever gotten. The massage is painful but it completely fixes all your muscles and knots and makes everything better for atleast a month afterwards!

Sadly, have to say this was not a good experience. Went for a gel removal and mini mani without polish, just a buff, last night and wanted to love the results but I spent the entire day today wanting to cut and file my nails myself. They are all different lengths and shapes and some are oddly shaped. I felt the entire time like the tech, Blanca, was annoyed and in a rush. When I pointed out a lump of gel remaining on a nail, she told me it wasn’t polish, it was my finger. Weird. It was absolutely polish and she did get it off at least. The cuticle pushing was on the rough side and the buff is uneven. The person having her nails done (also a buff) next to me was a repeat customer and loved her tech (Gabby) so maybe I just had bad luck with someone having a bad day. I did like that they offer a 15 minute mini mani and the waiting area is nice and they offer fruit infused water. Overall, my $ 30 could have been better spent.

I have to knock a few stars off Townhouse Spa. Back in the day, this was a luxury spa. Now it seems a bit tired and in need of an update.
The hot stone massage is good, not great. The facials are okay, no heavy product/​service push. The cleansers/​exfoliators they use are not high end or innovative which you would expect for the price point.
The rooms are basic. The beds are not heated and the usual new age music is playing in the background.
A real disappointment is men’s locker room. The men’s shower had Old Spice body wash. Seriously?!? You are paying $ 150+ dollars for a spa service and there is a container of $ 5 Old Spice body wash.
The women’s locker room is neat, but there were no slippers in the individual lockers. There was a big container of slippers in the room but you couldn’t tell if they were dirty or clean. There are only 2 showers in the women’s locker room and the lighting is too dim to fix your make-​up after a service.
There is also no waiting area or «relaxation room» to wait for your therapist in. You are stuck sitting on a wooden bench in the locker room with changing/​bathing women all around you.
They do have an area that looks like a restaurant with free snacks. It looks like a waiting area for guests who arrive early. You wouldn’t want to sit in this area in a spa robe while waiting for a service as it is right off the reception area and the nail salon.
I don’t know if I will be coming back to Townhouse anytime soon.

Had the «Happy Hour» pedicure here. Could have had the same thing somewhere else for a much cheaper price. The nail area looks gross and old. I won’t come back here for a manicure or pedicure. There are better places in the city for much less.

The groupon was a bit of a cop out as is so often the case. There is no way this is close to their 450 package. All that said the massage was good and the spa is way nicer than many day spas I’ve seen (not that many) so if you want a treat give it a go. Their package deals in normal circumstances look like pretty good value

Had a manicure and pedicure, the service is not great for a spa with (feel good philosophy). Pedicure was good, done with care and in a good timing, however the manicure was a disaster, they sent me with a amateur girl that seemed totally lost and somehow not with the best eyesight, which was practicing on my hands, and at the end was charged full professional price $ 70, and even after expressing the dissatisfaction the front desk lady called Jamie only asked if I wanted to redo (like if I had another 30min) and never apologized and handed me the envelopes for tipping like they were expected despite the bad service and dissatisfaction. I was thinking about going there for a massage for the convenience of being the closest place to me, but just to see that front desk lady again makes me give up. Good luck with having more dissatisfied clients walking out and not having then to come back, that might be the formula for…

I have been to a lot of spas and received many massages, but this place is the worst ever
My girlfriend and I scheduled what we hoped would be two great massages. We were hustled into a room with drinks and snacks and asked to fill out the customary forms. We did. We also arrived 30 min early
I was shown to the door for the men’s locker room which was very small. Too a steam and walked to the waiting area as instructed 5 minutes before my scheduled 90 minute massage. 20 minutes later the therapist had not been out. I went back into the locker room took a shower and went downstairs.
In my way down the «therapist» came into the stairwell asking who I was. I told her and that I didn’t want the massage. Out front tne receptionist was clueless and went to find out what had happened
She came back to say the therapist went to get me and I wasn’t there. REALLY? Customer Service 101 said to check back — even if that was the truth. I was asked if I wanted a 60 Minute massage. I said «NO».
Hopefully my girlfriend had a better experience. I’m not going back.

I received a gift card here for a mani and pedi and it felt amazing! Once you walk in there’s a waiting area with a bar for flavor water and three huge booths to sit.
My nail person was really sweet and helpful and so nice! She did a great job of asking what I wanted (square or round) and helping me pick a color. There are 5 chairs for pedis and 5 stations for manis so it’s nice if you want to do a spa party with a group.
I wish they did the mani first and then the pedi so I can pass out in the chair. I love that they give you a foot mask and massage your legs (up to your knees). It was soooo relaxing I wanted to sleep. I felt very much pampered.

Went to townhouse spa for a bachelorette party. We got the glam girl package that included a 30 minute massage, a manicure, and a pedicure. Very reasonably priced! Very accommodating when making reservations. Very quick to get back to me and answer any questions through email. Beautiful place and very clean. Very professional. I would definitely recommend this spa. Great experience and great services. Great place for bachelorette party spa services. I would definitely go there again!

I had a terrible experience with this Spa. The ironical thing is I have never been to the spa. I purchased a Gilt City voucher for this place. When I called to redeem it, they said the voucher has been redeemed already. Well I have never been! Someone else had committed fraud. I definitely have never been to this spa.
I have called Townhouse Spa and Gilt City several times. No one is taking the responsibility. Gilt City refuses to refund me. Townhouse still haven’t called me back to schedule my appointments. And now I don’t want to go to a shady place like Townhouse Spa. I wouldn’t head to a place for relaxation when they are the cause of my headaches.
Stay away from Townhouse Spa.

I purchased a Gilt voucher for a couple’s massage and spa pedicure and we were not disappointed. The facility was clean and relaxing, and the service was friendly and high-​quality. The best pedicure I’ve received in Manhattan too, but at a price. If you see a discount deal, snag it!

I purchased a Gilt voucher for a massage and facial. When you first enter the establishment, you walk through their boutique. The desk is located near the end of the boutique and the beginning of another room where large banquets are placed. I descended the stairs to my treatment room which was absolutely tranquil and set the relaxing tone of one of the best massages I’ve had. I’m a seasoned spa goer, so I’m quite critical when it comes to spa establishments. My masseuse incorporated shiatsu into my deep tissue massage. It was lovely.
Next, I had my facial. My aesthetician was a lovely gentleman who gave me a great tips. HIs name escapes me. I got the impression that no matter who you are booked with, you will receive excellent service no matter what. In fact, I purchased another Gilt voucher to return to this establishment again. I would return anyway without a deal. This place is worth every penny.

It’s been about a year since my last visit, so I decided to come again. Since my last masseuse (Diego) no longer worked there, they assigned me and my plus one Noël and Amber. I have to say that I was thoroughly disappointed with my massage. I am not very sensitive about pressure and enjoy a nice and thorough massage, but my massage with Noël was THE MOST PAINFUL massage I have ever experienced, and there was not one second of my massage where I was relaxed. I gave various hints that I was in pain, such as – oh, I don’t know, Unilocal and cries of pain? But he never let up. When I turned over, he did not prop my head up with anything, and my head hung into the hole for your face. It was SO uncomfortable, and it gave me enduring neck pain. I kept trying to re-​position my body and head, but the stress on my head and neck continued. As a masseuse, you should know that is a very uncomfortable position for the client. I left the massage sore and stiff as a rock. :(The day after the massage, I felt bruises over several areas of my body. I feel I should book a massage somewhere else to cure myself of the soreness/​stiffness I got from THIS one. My plus one also said his massage was disappointing, and not as good as the last time we came. I am not sure what happened with Townhouse Spa and why they got rid of all the previous masseuses, but I definitely would not recommend this place anymore.

Wow, a wee bit surprised at the negative reviews. I went to Townhouse Spa for a mani/​pedi based on a recommendation from Dejavous Salon across the street. I was visiting NYC from DC over Labor Day weekend and Dejavous was recommended by the Warwick hotel. I couldn’t be happier. I’ll admit the price was about $ 25 more than I pay in DC, but I have not found anyone who can free hand a half moon French manicure with the precision of the Tuttles (Orange County Choppers) either. The pedicure was so dang relaxing, I kept dozing off. So, I give Townhouse 5 stars and highly recommend them. I paid $ 75, no gel — and tipped out $ 40. It was worth every penny. Next time in NYC, I’ll be heading back — probably check out a back, neck and head message too.

Walking into the spa was like escaping into a soothing relaxing cocoon away from all the hustle & bustle that is NYC. I decided to spend the better part of the day experiencing the spa package. I had a deep tissue massage with Sergei and was so relaxed I fell into a state of relaxed slumber. Next was a customized facial to deep clean my pores as I am nearly obsessed with maintaining the clarity of them. Especially in the hot & humid summer months. Suffice to say my skin was glowing & a clean slate thereafter. I would highly recommend both treatments to everyone as you look and feel completely rejuvenated thereafter!

Got a voucher for my mom to have a relaxing day b/​c Hurricane Sandy has been really hard on us. I’ve sent her there before and she really enjoyed the massage and pedi in 2011. This visit, she received a massage and a body wrap (mom enjoyed) but the sauna was broken, which was a part of her treatment. Not cool!
There was a problem with the voucher so instead of drama and embarrassing my mother, I gave my cc # over the phone as a holding place until things can be figured out. I got the correct voucher number in under 30 min and called townhouse only to find out my card was charged over $ 470 and that I may not get my money back. WTF! The only thing I verbally approved was an 18% gratuity.
Overall, the folks I spoke to on the phone was unapologetic and only cared about the money.
I will not be spending my money here again.

Space is five stars as this is not your normal cramped spa where the rooms have just enough room for the massage table. The place takes up an entire townhouse thus the name. They could probably cram twice as much stuff in as the first room is just random products. They lead you in to a nice area with three booths to fill out your forms and get two types of water. They had nice changing rooms with a hot room and shower. Would be nicer if shower was in private area and not just open to main locker.
Was getting a couples massage and the room we had was huge as could have fit four massage tables as it had its own shower and a even a tv though not sure the point of that. My massage was okay as if only getting that place would have gotten a three. My girlfriend loved her massage and gave hers a five. As we had a deal we also got what they call a happy hour pedicure which was my first pedicure ever. It was great as worked well with my massage as that was focused on head, neck and back and got legs massaged during pedicure. My feet have never looked better. Place is pricey so this would not be a regular place but if doing a special day out would return.

All I have to say is WOW! From the minute I saw the building and then walked inside, I knew I was going to be pampered. I got a wonderful deal from my darling BF for my birthday that included either a massage or facial, along with a mani/​pedi and a glass of wine. I chose the massage and figured the day before a long 4^th of July weekend was the perfect time for it.
The «locker» room was sooooo clean and nice! It had everything any gal needed to relax; lotion, shampoo/​conditioner, face wash, hair bands … anything you needed was right there! I walked into the massage room and it was huge with great lighting and perfect music to set the ambiance. The young lady who massaged me was AMAZING!!! Talk about a real massage. I had no idea how many knots and how much tension I had in my back. She really went to town on me … and it was so great.
After my 1 hour long massage, I was looking forward to a nice mani/​pedi. The room was in the back and I chose my colors and sat in a seat. I liked that the lady did my hands while someone else was giving me the pedicure. The massage I received on my feet lasted about 10 minutes. I’ve never had service like that before for just a pedicure. Now … my manicure is a whole other story. It has been about a week now and my nails HAVE NOT CHIPPED!!! I can’t even begin to tell you how exciting this is. They obviously do not water down their nail polishes like so many/​countless nail salons out there. I was in the pool a couple of times, I cooked, did dishes, cleaned a house and washed laundry … and they are still in great shape. I will DEFINITELY go back to Townhouse Spa when I’m in Midtown and will recommend this place to all my friends, especially those who work in the City.
The only thing I was a little upset about … I never got my glass of wine. It’s ok though, the place was simply fantastic!

As a treat for myself and hubby, I purchased a Gilt City deal — couple’s «romantic» package which sounded like an awesome deal at first — included a 60 minute couple’s massage, mani/​pedi, glass of champagne, and a candle. Seeing that it was supposedly worth over «$ 400», I thought this would be an upscale spa that would have top notch services and treatments. I was wrong. Too good to be true, right? Indeed.
The subtlety attitude started when I called to make an appointment for that week. Not knowing my schedule and the crazy weather/​storms, I didn’t want to make an appointment too ahead of time… so since I just had a few days off unplanned, I called to make an appointment for the day after next. So, of course the lady was telling me in a snobby way that they normally expect customers to give more of an advanced noticed. Well, if that’s the case then why were there available slots and the place was dead empty when we were there?! So, I tried my best not to think much of it, and make the best of my time at the spa.
We were told to arrive 15 minutes ahead of our booking time, but we opted to even arrive there earlier, 30 minutes beforehand, despite the cold rain. Because we were there early, we expected to relax and enjoy the atmosphere, but we were rushed to fill out some forms and change right away into our robes for our massages. We were not even offered or asked if we wanted any refreshments or snacks. What a weird way to start a couple’s romantic package! Anyway, they quickly separated my hubbie and I without telling us what the plan was, so we had to ask. We separated ways while I went to the women’s locker room, which I was surprised to find it empty and spotlessly clean. Ironically, that was probably the most relaxing part of this «romantic» package.
Our «romantic» package started off with a massage, not with mani/​pedi, as one would expect. Common sense would say that you want the most relaxing part at the very end, but I guess they don’t think of it that way. Well, it didn’t matter too much since the massage wasn’t what it was all hyped up to be. Having been to several massage spas and romantic couples massages, I honestly was not impressed at all. I didn’t like the methods that they used during the massage. Hard to describe, but it was not really relaxing or it lacked the rhythm of a true relaxed massage. Thank goodness I requested for a «soft» style via the form, because the massage therapist was borderline about to make me feel pain instead of relaxation.
To top it off, my hubby and I were not offered a glass of champagne (included in package). The manicurist probably overheard me and she went out of her way to offer us glasses of champagne. She should not be the one doing that. Sadly, she was the only friendly staff there.
The mani/​pedi was probably the highlight of the package, which is not one would expect or really want from a «romantic» package. We were literally the only ones getting a mani/​pedi for a good chunk of the time, so I guess that was somewhat nice (but makes you think if they will survive). Well, at least my manicure and pedicure lasted for a really long time.
I almost forgot about the candle that is included part of the package. We had already left the spa but since we were just less than a block away, I decided to go back, even in the pouring rain… the front desk made me wait while she was on the phone forever (literally 5 minutes) and in fact she didn’t even acknowledge or apologize about not giving it to me, andof course they didn’t even have it and she just told me to get two mini-​sized travel lotions. Talk about service and a «romantic couples package.» I’ve been treated way better at non-​spa places. It looks like other people also experienced similar or worse experiences. Townhouse Spa has to seriously get their act together if they want to survive.
Don’t bother going here or even be tempted to get a Gilt/​LivingSocial «deal». You’re much better off at a lot of other places. Don’t even think twice. It is such a shame that terrible customer service is offered at a spa that promotes romantic couples package — those two don’t go together.