Town Optical

This office is convenient. It’s modern, clean and the staff is friendly, though I have had issues with waiting times with one doctor. Waiting isn’t usually a big deal for me — it happens at many doctor’s offices. What irks me about this one is 1) NOT being told the doctor isn’t even in while I’m waiting 20 minutes, 2) when they do arrive, they don’t acknowledge the patient, and 3) then left again to go to the restroom — still not a word to me. Rather than continue to wait for who knows how long, I left. When I called later to reschedule my appointment (with another doctor who has been described as «TRAN-​tastic»), the very nice receptionist told me that they advise their clients to hold at least an hour to include the wait time. Since exams usually only take about 30 minutes, that’s not a good thing. In the age of cell phones and texts, if there are appointment issues, it’s easy to let clients know in advance that they can get there a little later. In the future, I’ll call in advance to check on that anyway. Let’s hope the new doc is better with scheduling than the last one.
IMPORTANT — Make sure your insurance covers regular annual eye exams for this office. Though mine said they was not in network, they kept insisting they were. Go with what your insurance co says.

Not a fan of this place. I was in a pinch and needed to find a doctor in NYC, so went here based on reviews. However, if you can go elsewhere, save yourself the trouble and do so.
1) They’re too overpriced. Even after my insurance, I had to pay over $ 150 for my checkup… which has never happened to me with another doctor. I didn’t even bother looking at the frames. The profit margins they make on their contacts was also insane. I stuck to 1−800-Contacts.
2) The front desk staff has no sense of urgency. They were laughing and hanging around, and looked at me as if it were a chore to check me in.
3) The «policies» of this place are ridiculous. Their owner doesn’t allow them to email any correspondence (i.e. prescriptions). Nobody faxes these days — we are in the 21^st century afterall.

Dr. Jessica Tran is the best optometrist I’ve ever had. She is incredibly patient and thoughtful as well as knowledgeable. She’s so good I recommended her to my friends, colleagues, and even my mom! It’s always a pleasant experience with Dr. Tran!

Great medical service, frames overpriced ($ 260 for ray ban club master frames without lenses instead of $ 150 on the official Ray ban website). What impressed me most about town optical are their profit margins.

Dr Tran was great to work with. Very knowledgeable and experienced in regard to the variety of lenses available. We found a pair of contacts that worked great with my dry eyes! Lets not forget about the amazing optician. He looked at my face and knew instantly what shapes would suit me. That kind of optician is hard to come by and he is the reason I will return to this office!

It is with pure pleasure that I write this review today!
I have been going to Town Optical for over 10 years. (Previous to that, I bounced around from one service to another.) I have gotten nothing but great service from everyone there.
1.) The reception desk is so real and funny. They always smile and greet me when I arrive. This week they were «oohing and aahing» over a client’s beautiful little girl. They act like family.
2.) Then, there is Dr. Roy Cohen. He always makes me feel completely confident and answers every question. He is never vague and addresses my concerns fully.
3.) And, then. .. the adorable optician, «Sergio.» I think every girl in the office is in love with him. He really cares to find you a frame that looks perfect on you. He talks to you like a friend and tells you the pros and cons of each frame and each «look.»
It has taken me way too long to write this review. Sometimes I think I concentrate too much on using Unilocal for complaining.
I actually hope THIS review helps someone choose Town Optical. Ask for Dr. Roy and Sergio and you can’t go wrong!

Visited on September 30^th, 2015. Another great appointment with Dr Jessica Tran! FIVE STARS for her! She is a skilled, friendly and highly knowledgeable optometrist who efficiently completed my examination and then took the time to give me valuable advice about the possibility of getting laser eye surgery. I really love Town Optical’s new office space. Thank you Dr Tran, will be recommending you to my friends.
p. s. My only caveat would be that I wish the admin/​reception staff would be a little more polite and personable; a friendly smile and/​or «Hi, how are you?» goes a long way! I’m not surprised at other reviews regarding the front desk staff. On calling to say I’m running 10 minutes late, the lady at reception told me to «Hurry up! Bye.» then hung up. WOW.
Otherwise, this would have been a 5 star review.

update: I emailed the Dr. Rubinstein, and he called me right away and answered my questions over the phone. I made an appointment and saw the doctor today. The reception apologized, saying they thought I wanted the doctor’s diagnosis over the phone, which I never asked.
At the end of the visit, I was told that I owed $ 10 copay. I knew my insurance has no copay. I called the insurance customer service, and handed it over to one of the staff. After a short conversation, he handed me back the phone and went to get Tax ID. He never came back. After a while Staff#2 came, «Is this all about the $ 10?!» I said, «It’s about understanding my insurance.» He walked away. After a while, Staff#3 came, «It’s only $ 10. We are not gonna charge you then.» I tried to clarify that it’s not about this $ 10 copay, but they needed to understand my insurance correctly. She walked away. Then, the billing guy came. I tried to explain to him and asked him the double check my insurance. I wanted to make sure they billed me correctly. He asked me to wait for «2 minutes». He left and never came back. After a while, Staff#2 came to tell me that I could go and left. Before leaving the office, I asked the Staff#2 «Am I all set?». She called the billing guy. Then, said to me «You need to let him do his job. You don’t need to pay today, but if we find out you owe us later, you’ll receive a bill in mail.»
The worst of all the experience is the condescending tone of the staff.

SO RUDE on the phone — I called with a simple question and she refused to be helpful. Will never get my business.

Have been going to these guys since the 1990s. Excellent service and most plans accepted. Dr. Roy and Dr. Tran always do right by me.

I walked in Town Optical for the first time during the morning hours looking for a simple popped lens repair and was told to wait for Jack. I spent more time reading up reviews here for any mentions of glasses repairs than the time (less than 5 mins) it took for Jack to fix up and even re-​align my glasses, all free of charge. He was very friendly and full of humor while he helped me out; a real top notch guy.

Backing up what others have said: the doctors are okay, but the admin and booking people are rude and either inept or dishonest.
On my way out after an appointment, I was told (rudely) that I owed $ 2,000. That started a long back-​and-​forth between my insurance company and Town Optical. Insurance said they’d never seen billing like this, that it was totally crazy, and I didn’t have to pay any of it. Town Optical immediately backed down on most of it, but continued to hound me for several hundred dollars — despite documentation from my insurance saying it was bunk — until I finally sent them the money just so I wouldn’t have to talk to them anymore.
So, I mean, I paid these guys several hundred dollars just to get away from them. If that doesn’t sound good to you, you could not go to them at all, and save the money.

They have been taking great care of me since the 1990s

I saw Dr. Roy and had a great experience. The reception staff was accommodating and checked me in quickly, and I was seen by the doctor with minimal wait time. Dr. Roy was super personable and knowledgable, and I felt confident in the evaluation I was receiving.
I will definitely be back for future exams!

I recently visited Town Opticals for an eye exam and contact lens fitting. I was able to get a next-​day appointment and was seen quickly upon arrival. The place seemed to be quite busy but the receptionists were friendly.
My appointment was with Dr. Rima Thakker who was great. She was very patient throughout the whole process, asking me pertinent questions and answering mine in detail. I never felt rushed, or pushed to go with a particular brand. At the end I was given prescriptions and lens prices so I could shop around if I wanted to. No pressure environment. Highly recommended!

I made a last minute appointment today to Town Optical because i had some redness in my eyes starting the day before. Town Optical was one of the closer eye doctors in the area, and my regular optometrist was booked.
Dr Thakker saw me in the afternoon and was so pleasant and very informative. She took the time to ask me questions and performed some simple tests and gave me some good advice even though she is not my primary optometrist. The doctor also saw me on time and overall i give it an easy experience.
I would say the only reason why i didn’t give it a higher rating was because the receptionists were only so-​so friendly. But not terrible!

I went to Town Optical for an emergency visit when I suddenly woke up with serious eye pain and redness. It was the day before New Years eve and fortunately they were able to see me in that morning. The office was nice, but there seemed to be more employees than patients. Reception are was hectic. Unfortunately I needed a referral to see the doctor and that created some drama between the receptionist and my doctors’ office manager. after waiting for some time, I missed my original appointment time, but they were kind enough to give me one that afternoon.
They did some initial testing and I was seen right away. Dr. Tran was awesome. She listened to my concerns, was very gentle and compassionate. A bit more testing and I was out the door. I would definitely return if necessary.

Dr. Cohen was great! Went in for an eye exam and to purchase glasses, sunglasses and contacts. They were friendly, informative and helpful.
I love my new glasses and will continue to refer friends and family to their office.

Town Optical which was referred to me by a colleague after I struggled with what I thought was an object in my eye for almost 24 hours. I called almost 30 minutes before closing on a Friday and at first was told they are no longer taking patient for the day but after I explained my distance to the office I was told they would see me.
HR at my company messed up my health insurance so although covered I did not have proper documentation and my information would not pull on their site. The team, more specifically Wanda, did everything possible to try to reach my provider. This meant the quick visit went past office hours but they did not make me feel like I was a bother if anything I was insisting they charge me as I felt bad for them.
Didn’t give a full five starts as I didn’t feel the same level of service from the actual doctor.
Wanda is the true MVP. Thanks

To be fair, I STILL recommend going her for Dr. Tran, and following her any and everywhere she goes, as well as for the reception staff, who still rank anywhere between pleasant to hilarious.
But yesterday, I found out what the salesmen are like. Same as nearly every other optical sales desk:
— Obvious lack of interest when they saw I had my own frames, and was just ordering lenses
— Heightened interest when they found out I have VSP
— Quick talking, gloss over «here’s what you need» approach
— And over $ 100 difference in the pricing I was quoted on the phone vs the actual price in the store, AND charged me a co-​pay for simply ordering lenses ($ 20 to pull a chart? Seriously!!!)
Had I not already exhausted the discount online options, and had I found even one pair of frames on those sites that was even halfway to my liking, I would have left on the spot.
I can’t recommend them for the frame/​lense process, but I can for the medical portion.