Tower Brokerage

Really rude. They’ve been trying to get me to rent an apartment from them and I’ve been saying I’ll stop by with the check. Then Thanksgiving happened and they just called me saying my «credibility was rapidly going down for not dropping off the payment.» They just want their money and are so rude about it and of course expect a $ 4,000 broker fee for being utter and complete jerks. I told them to not wait on me, to feel free to rent it to someone else but they have no one else interested.

I have used Tower for the last two years. They are responsive to most repair request and the buildings are well maintained. The apartment was in great condition when we moved in. In terms of their interpersonal skills, however, this company falls flat. Emails are unprofessional, blunt, and demeaning, and as a pretty low-​maintenance renter, this is a huge turn off. Depending on the request, emails are not responded to within 24 – 48 hours, and the company is making my move out experience into an acerbic and difficult process. Although not a reason for a poor rating (and unseen in my six years in the city), I am still confused as to why I am supposed to provide the keys to the brokerage so that they are able to show the apartment, as they are able to access the apartment on their own for repairs etc. when necessary. I recommend showing up in person to discuss important matters (when someone is in the office).

I lived in my last apartment with tower for 3.5 years. I only moved because they were renovating the building, and had finally gotten to my apartment (they saved mine for last to let me stay longer.) I had been month to month for awhile, and we had discussed that the day would come eventually. They were flexible about move out date, showed me other properties they had, and made it *very* worth my while to stay in a Tower property. It worked out great. They’ve always been very responsive to all my needs, and maintained nice clean buildings. I recommend.

My tower brokerage apartment was infested with roachs. When I called management to ask for pest control, I was asked «Have you ever lived in a NYC apartment before?». The pest control came once a month but the roaches were never gone. I’ve lived in NYC apartments for 7 years and never have had a situation as bad as at tower brokerage. I agree with a previous review, they are insufferably rude when there are problems.

Unilocal deleted my review because of «violation», I assume that this business recently decided to upgrade so Unilocal is cleaning up their bad reviews.
I again state, they are insufferably rude. I had better luck on craigslist.

I lived in one of Tower’s buildings for 10 years, and it’s not just because I hate moving. Unlike many other building management companies, the people at tower actually care about their tenants and their apartments. I had so many wonderful experiences with Steve and Alexandra, who were prompt and responsible with any little problem that arose. The buildings are very well maintained, and Steve (landlord) had a vested interest in my well being as a tenant. When there were issues with rent, they were very fair and listened to my concerns. The only reason for my leaving that apartment was to move in with my boyfriend, and I always said the only thing that’d get me out of that building was a ring or a crowbar. I miss them already.

I have NO idea what these bad reviews are about!!! I am actually a real estate agent myself (sales only) so I’ve seen scumbag companies, brokers etc. Tower is the farthest from that! I just had the pleasure of using them when my boyfriend and I found a place online that looked awesome and it was their listing.
My experience with Tower was the best that I’ve ever had here in nyc BY FAR. I’ve lived here 8 years and done my fair share of moving which is always stressful to an extent, however working with Rick at Tower was a walk in the park. He was very personable, friendly and easy to get ahold of. They answered any questions we had and had us in and out of our lease signing in 20 minutes. (We did have all of our paperwork in order which is always smart when you start looking at places) I cannot wait to move to our new apartment in a couple of weeks! I highly recommend these guys!!!

The support people were very nice, and Rick, my broker, wasn’t super helpful but wasn’t horrible for a $ 500 flat fee. Then the day after I moved out, I was trying to deal with an issue with Verizon, and went into the office to see if they could help (by returning some equipment to the apt I had vacated). Alex and another person were friendly and tried to help, but then their manager Steve came and physically threw my stuff out of the office, which I had left inside while I was on hold on the phone just outside. This was while I was still a potential customer, I was trying to get through the application process for a different apartment!

I’m updating this to 4 stars because my new management company are the WORST. I didn’t realize how good I had it. The Tower building was clean, well-​maintained, and our super was responsive and prompt with repairs.

COMPLETE AND UTTER SCUMBAGS… NEVER AGAIN. If I could give it zero stars I would. Cheated out of a large chunk of my security deposit and forced to move out because they told me the building was being sold. The owner just happened to be waltzing through close to my move out date and he told me that the building was actually not being sold!
There is a lady who works there who promised me that I could move out a day later with no issues. Then my security deposit came back incorrectly and when I called her she made false claims regarding the promise that she had made me. When I went into the office to challenge her she picked up some papers, pretended that she was working and said that she was too busy to deal with me right now. These people don’t care at all about you. In fact it’s almost as if they don’t care about anything. The one saving grace is a guy named Rick who is actually a nice guy but sadly he’s not the office manager he only helped me get into the apartment.
AVOID GETTING AN APARTMENT THROUGH THIS FIRM AT ALL COSTS!!! I can’t stress it enough.

very easy to deal with. the only dumb thing is that their office is only physically open between 9 and 5.
i lived in one of their buildings for three years, and everything that needed taking care of was easily handled via emailing alex (the manager) or calling rolando (the super). at the end of the day, i got my deposit back. i’m pretty happy.

Do not ever expect these people to pick up their phones. They cheated us out of a huge chunk of our security deposit claiming that we didn’t clean (not true) and that we left garbage (the only thing we left was a new pack of unopened garbage bags and a new trash can as a nice gesture for the new tenants). Very unprofessional, don’t ever use them.

I can’t disagree enough with the prior reviews. My roommates and I were shown a place we liked and were brought in the next day to fill out an application for the apartment. The apartment was even nicer in pictures, true to the description, and exactly what we were looking for. There were no hidden fees or scams, everything was spelled out exactly for us. I would definitely recommend this group to anyone searching, as we had a very positive experience.

Tower Brokerage has always been super responsive, organized and gives the utmost care and respect to their tenants.
For example, when new construction started next door, it started affecting my health. The owner himself came to my apartment to address the issue directly and he discussed different options with my husband to make sure all was okay (and I had only been living there for less than a year at that time).
The super and his crew are always around, and, again professional, courteous, and very respectful every time they enter my apartment. Overall, they keep the building in tip top shape. The interiors of the apartment are very well renovated and maintained