Toosh Shoes

Poor Quality, Pushy sales people, Overpriced and the WORST return policy.
I wish Unilocal had negative stars.
I really should have looked at the reviews of this store before I bought my overpriced shoes. When a business has so many negative reviews, one should really pay attention. Please learn from my mistake and Do Not Shop here!
I always like to support small businesses when I can, so I bought a pair of shoes at this store this fall and as soon as I walked out of the store, I really thought I paid too much for the shoes that I probably won’t wear, so I went right back to the store and tried to return them. They said they would only give me a store credit. It was literally 5 minutes later. They said «Sorry store policy.» So, now I’m stuck with this credit to a store that I don’t live or work near. I had to use this credit before the thing expired, so I went into the Bleecker Street store and as soon as I walked in I was approached by the pushiest sales woman I have ever met. I tried on a couple pair of boots, and I found a pair that I liked but they didn’t have my size. They said they would mail to me at no cost. I thought that was nice. I asked the woman when I would receive them and she said they would be there no later than the end of the next week, I said fine and we ordered them. Alas, they didn’t show up until the following week after that. I was disappointed but what could I do. I finally get my shoes and I try them on, and they did not fit the same way they did in the store. I walked around my apartment and decided that I was going to return them.
I don’t live or work in the area, so the return was going to pain, however I rented a car to take care of a bunch of errands, and I was near the 14^th Street store, so I returned them there. As soon as I walked in the store the sales person (whom I later found out was the owner) saw that I was returning something he went completely on the defensive. I said that I had a return and he gave me a dirty look and said «We don’t do returns, just store credit». (I felt like saying I know that’s why I’m in this predicament in the first place, but I didn’t.) Note, any business that has a store credit only policy does not believe in their product. Then, he looks at the receipt and said «What took you so long to return this?» (I bought these boots 3 weeks ago, it wasn’t like it was even last month) I replied that I bought them on the date of the receipt but didn’t receive them until 10 days later. He said «Oh, I remember you, we talked on the phone. I did so much for you and this is what you do?» (What return an inferior crappy product) Trust me I NEVER spoke to this man on the phone, he said that I called him from his other store. I think I would have remembered calling him. And then he said, the sales person never told me that my shoes would be there when she promised. He was NOT in the store, so I don’t know how he heard my conversation with this WOMAN, there wasn’t anyone else around. I truly believe I would have remembered calling another store to look for my size. Really? Have you ever heard of a customer doing that? So, I replied, «It must have been someone else» He screamed at me «Yes we did» and I again replied «No I didn’t» Again he said «Yes we did» I stopped answering him because I realized I was dealing with a complete Rude Jerk. I mean who does that other then a 4 year old having a tantrum? As soon as he started this behavior all of the employees ran toward the front of the store. I guess they’re used to him doing this. You could have cut the tension in the store with a knife from this absolute A Hole.
So, again I’m stuck with this credit to the crappiest shoe store in NYC.
I called the Bleecker store to talk to a manager or something before I wrote this, but guess what? I found out I was dealing with the Owner who is also the manager. So, the person I need to talk to is the person that I had the problem with. Wow, what a business plan, I better use this credit soon, because if he treats people like this he will be out of business very soon.
Again I say, «Poor Quality, Pushy sales people, Overpriced and the worst return policy.»
DO NOT SHOP HERE!

I was looking at their store window when I was invited to come in. So, I asked the price of a cute pair of shoes and the guy (I don’t know if he was the owner or not) said $ 109. I asked him if I could try it and he brought me a different model, but nice too. The shoes fit me nicely and so I asked him to confirm the price. I was about to buy them when he answered $ 168. I was very disappointed and I told him he had said $ 109 before. I thanked him politely, I said I was sorry but I was on a budget. When I was close to the door he said to me «Keep your money for yourself while you have it» or something like that. With a very unfriendly face. Why should I recommend this store to anybody else?

I felt a bit pressured to hurry and buy shoes I wasn’t crazy about when I visited… but I was pretty desperate to get some summer shoes. Then, about a month after buying overpriced low-​heel wedges, the strap broke. I find this incredibly odd since 1) they weren’t tight on me, 2) I kept them at work and commuted in flip flops and 3) they were $ 60.
I would not shop here. they’re cheap shoes that aren’t made well, but with a high price tag.

I live in the neighborhood and pop into Toosh regularly to see the latest styles. I love the selection, the friendly service and the reasonable prices. Recently I was choosing between two different styles of Eric Michael wooden heeled shoes. I chose one and as soon as I got them home realized they weren’t comfortable. I was hesitant to go back since (1) I didn’t save the receipt, and (2) I was at least a week past the return period. But I decided to try anyway. Everyone was so accommodating. They told me to call the store on 14^th street so that Charlie, the owner, could look up my transaction. Once Charlie approved it, Mimi, the salesperson on duty, handled the exchange with no problem. I’ll be a loyal buyer going forward. As our neighborhoods continue to lose our independent stores, it’s more important than ever to ‘buy local’ and I’ll continue to do that at Toosh!

A great, well-​curated selection of women’s shoes. I buy gifts for my mom and sister here and they always love everything I buy from here. I highly recommend this place!

I want to give negative reviews. We were in the store last night and Ithe tag on one of the shoes was in German. I wanted to translate the tag so I took out my opine and was looking at the tag to type in the words when the rude salesman grabbed me, ripped the shows out if my friends hands and knocked my phone down screaming «NO PICTURES». I tried to explain what I was doing and he pushed my hand again «no pictures». I told thin I wasn’t thanking a picture, I wanted to know what the label said on the shoes I was buying. We were about to buy 2 boots and one pair of shoes. When I stopped being scared of what he was doing and started sticking up for myself, told him I did not invite him to touch me, he had no right to push me and if he continued I would be forced to call the cops. I walked out of the store with other customers clapping and following me. All of us calling the man an asshole. Who do these people think they are?

I got shoes two weeks ago from this store and they are already ripping from a faulty design. I went into the store where I purchased and the «manager» said sorry he was new here and didn’t know what to tell me besides put crazy glue on them. I asked for the owner and after trying to get me to go to another store, I got his number. I called him and he was semi trying to help until I told him I do not have the receipt anymore. Apparently there is nothing he can do because of this, even though I have the print out from the bank (showing the exact store and amount), the shoes with the rip (still same price as ones in store, ~$ 100), and everything correlating to these being the same. The owner, Charlie?, was very rude and made it a point to tell me he was giving me everything? I’m sorry, what did I get from you? Besides a nice black hole in my back account? Terrible terrible customer service. Sad because the shoes are comfortable! But obviously over priced and cheaply made.

DO NOT SHOP HERE! My daughter came here to buy a pair if $ 40 sandals. After one week, the piece between your toes broke. She came back to return and was give the ultimate RUN AROUND. Owner not here, I can’t authorize, come back later etc… I was visiting and we went back 3 times and ZERO CUSTOMER SERVICE PROVIDED. Finally, my daughter left her cell info and was told she would be contacted– BIG LIE. ALL SHE WANTS IS A CREDIT– NOT EVEN ASKING FOR $$$ BACK!!! We both have called, emailed, left messages etc… I think they are LAUNDERING MONEY on further investigation and am reporting to authorities. Hopefully, the $ 40 was worth it to them. Stay tuned– picked the wrong Mother to screw with her daughter.

I like others were very disappointed with the outcome of my purchase. I purchased a pair of shoes (a Dr. Scholl’s brand) for $ 70 on June 22^nd. In less then two weeks the strap to my shoes broke straight out the seem while walking to go home. Despite whether or not the policy said, exchange or store credit within 14 days for unworn items, if I purchased a defective product and it breaks within 14 days I should be compensated. After I examine the entire shoe, I noticed the the entire platform of the wedged shoe could have fell off while I was walking. Thankfully, it didn’t! I go back to the store and was told I need to speak with the owner
The Next day I call the owner and he said he can’t do anything for me, I then mentioned how much I paid for the shoe and he suddenly pauses and suggest I come into the store… If I like, but he is leaving in a hour. Funny. He didn’t think I would get there in 20 minutes and responded with a defensive attitude as if I approached him abruptly.
After explaining what happened he said, he couldn’t do anything for me and asked why did I say I paid $ 90 for the shoe which was irrelevant
I told him, I knew your response would prejudge this conversation based on how much I paid. I then told him that I am not responsible for the replacement of a defective product you are, I’m not asking for my money I am asking for a replacement
He said he wouldn’t get credit for it, but I would if I contacted the manufacturer, which is bull. He then said it was worn and he knows about shoes because he sells them. Smh, I said, of course I wore them, and you don’t know nothing about women’s shoes, you sell them, you don’t wear them!!! I’m sure he was surprised that my husband an I chose not to argue with him and walked out the store. After leaving I then see him speeding down the block trying to get away from the store.
He obviously can careless about his customers only money
Look at their store policy!!! Any store that will not take back a defective product is out for your money. I never thought I would have to go back to this store with an issue. I don’t recommend this place to anyone. They should be shut down. I mm convinced that their shoes aren’t even real. I wouldn’t have them as a retailer buyer for my products with service like that. Bootleg! Horrible! I hope the people working there have legal documents to work in the U.S., because he is looking to lose his business.
If you want loyal customers, we as consumers want loyal retailers!!!

I really REALLY wish I’d be able to give this place zero stars, but alas. This may have been one of the most frustrating experiences I have had in a while and a nice reminder to stick with the Saks and the Bloomingdales of the world. The customer service was truly HORRENDOUS. Purchased a pair of Dolce Vita oxfords with bright orange (plasticy) soles. The shoes were never worn with zero scuffs– once more, bright orange soles so anyone would be able to tell immediately if the shoes were worn. I came to the store to return them and two different service reps looked the shoes over and proceeded to process the refund. The owner, Charles (or the like) who was summoned to the store because of a faulty credit card machine, decided to aggressively (extremely) accuse me of wearing the shoes and trying to rip him off. He says that he was refunding the money; however, he needs me to know that he knew that I wore the shoes. I pointed out the nature of the soles, the color and the fact they were in pristine condition, and he kept on arguing that he had been in the shoe business for at least 10 years so he knew what he was talking about. Yes, even without physical evidence. And then he got angrier… ANGRIER, that I refused to show gratitude that he was issuing me a store credit even though I was stealing from him by returning worn shoes… I’m going to rank this as one of the craziest customer service experiences ever and after reading the negative reviews about this store that are EXACTLY like my experience, I’m going to vote that the positive reviews have to be fake.
Do. Not. Shop. Here.

I went to the Toosh on 14^th, but they have the same owner and I can’t find the other store on Unilocal,so I’m reviewing them here.
This is my first one-​star rating, but it was such a terrible experience I almost cried. I was on the fence about a pair of boots that I thought were very cute. The salesman was super pushy, and kept rushing me to make a decision because he was saying that they were about to close (which they weren’t actually). After a lot of deliberation, I ended up getting the shoes because he said that they were at a very good price (it was a random brand that I couldn’t find online to verify), and because they were also made with weatherproofed leather. Anyways, five minutes later, I ended up finding it online through much searching for less than 50% of the price they charged me for. When I brought it up to them and told them that I wanted to return them, they wouldn’t let me. I had barely walked out of the store and back in, and could not get a refund for a pair of shoes that were extremely overpriced.
When I trekked over to the Bleecker store to speak to the manager, he told me the same. I ended up leaving with the boots, thinking that at least they would be weatherproof… I wasn’t even thinking water-​proof, just water-​resistant.
Looking at my boots now, which I’ve worn ONCE in drizzle, the leather is spotted and has clear lines around wear they got wet. So I got pressured into buying overpriced boots and lied to about how the leather was treated.
Find another shoe store! When I went to go talk to the manager at Bleecker there was another girl in there complaining as well about how they weren’t honoring her store credit. Clearly there’s an issue here.

Terrible customer service. Like others mentioned, they’re pushy and rude.
I bought a pair of boots that the saleswoman insisted were super high quality. The zipper broke after a few wears. When I went back the woman says, «I cant take this. What do you want me to do with this? I can’t sell it back.» I HOPE companies don’t sell faulty items back. Also, customer service isn’t about how the customer can help your business. it’s about how you can help them.
I ended up paying $ 200 for 10 wears, and will have to pay $ 40 to replace the zipper teeth per boot.

What not to write about this place.
— Staff sucks up to an extend that it gets uncomfortable
— Shoe quality is beyond bad
— Owner is rude and condescending
I will never buy boots here, and pass by as quickly as possible if you see this store.

Talk about being spoiled… I walked in after enjoying the view through their window (great boot selection). I looked at boots all over that city for hours. The staff in most of the other stores were either complacent or downright uninterested! It was new years eve and the city was full of people… that didn’t stop the awesome staff of Toosh from spoiling me with attention and champagne! It’s like the scene in ‘Pretty Woman’ where Edward takes Vivian shopping. He asks the staff to suck up to them… I never had to ask the staff at Toosh, they just spoiled me! Good prices, competitive but they had great sale items. Nice staff, and to me that makes all the difference as to where I spend my money. You can eat across the street at Risotteria (gluten-​free yummies).

I wish I could give this place negative stars. Came in with four girlfriends after dinner at Keste. Two of us had each had a glass of wine, and the rest hadn’t drank at all — we were a fairly normal group of girls who got excited by a shoe shop and went in to try on some stuff. I had been texting while we walked in, so while the others all went around looking at shoes, I stayed put for a second by the door to finish my text. One of the two guys working there immediately came up to me and said «if you’re going to text you have to leave» in an incredibly rude, aggressive manner. When I looked totally baffled and said I’d just take a second, he continued in that vein but got progressively louder and angrier. This behavior was totally uncalled for — seriously, who in their right mind gives a group of women an excuse to leave a SHOE STORE? He was loud enough that the rest of my friends heard him being confrontational and quickly gathered around me and walked me out. He just lost at least a couple of sales right there. My friends said that the shoes seemed overpriced for the quality also, but even if I was dying for a certain pair of shoes and they were the only ones stocking them I’d never go back there again. I hope this store goes under soon. I’ve worked in retail and in restaurants and there’s no need for that kind of attitude and scary aggression with anyone, let alone a customer.

These guys ruin birthday parties.
Two weeks ago I bought a pair of boots at Toosh as a birthday gift. This particular store didn’t have the exact size I needed. The clerk recommended that I get a half size smaller and that if it didn’t work, he’d have the correct size sent from the other store. I returned two days later with the unworn shoes and was told the size I did need had already been sold and they would not be able to order another. Since they were a gift (that had already been wrapped and opened), I asked for a refund so I could buy the right size online. After three trips to see these guys, I’ve been told absolutely no refunds regardless of the situation or promises made when I bought the shoes.
I wouldn’t have made my purchase here if I didn’t have the impression that I would be able to get the correct size. While my situation is unique, I wouldn’t recommend buying here as the customer service has been extremely poor and seemingly irrational.

Did I go to some other Toosh store on Bleecker? Seriously, I had a smooth and quick and rather successful shopping trip here.
It’s a very small store, and there were about 3 people inside along with the 2 sales guys and myself and my friend. I found a pair of boots I liked and asked hopefully for my size (small feet can be hard to shop for… I’m a ⁵⁄₆). The guy said regretfully they only had one pair left… in a 10. I guess i could have just bought one boot and shoved both feet in and hopped around, but I don’t think that’s what is in fashion this season (please note I have not yet consulted Vogue on this).
However, the sales guy brought over a similar boot by the same company and for the same price that he did have in my size, and yay! I liked them even more than the original ones I wanted to try. He wasn’t pushy or rude, maybe he’s the one nice guy? Or the ownership has changed? I don’t know. But either way, he and the other guy let me try em on, walk around, and overall take my time while I mulled over the purchase (ok, that took about 3 minutes to decide).
I was rung up quickly, painlessly, and without any kind of pressure to buy or nasty attitudes as others have claimed. It’s a small and somewhat cramped store is really my only complaint!

When I didn’t want a pair of shoes, the owner immediately said «F**k You B*tch». This was all after I had tried on a pair of boots that didn’t fit, he then asked if I wanted a wide, I said yes that would be great if he had it. He went into the back and came out with the exact same pair of shoes. I asked if it was really a wide, at which point he claimed it was. I then said thank you very much, and started to leave the store. This is when he said the aforementioned quote, followed by «get the F out of my store». I do work in retail and understand the dynamics of sales, but how could anyone expect to survive with this attitude? Do they really depend on shoe sales or is this a money laundering business? Horrifyingly awful– never spend your money here.

Pushy and rude, especially the owner. Don’t even bother coming in!

Rude, rude, rude! I went into this small Bleecker Street store on my second day in NY… it was a hot and humid day so I was wearing a tank (beautiful tattoos exposed) and my hair was up in a headband/​ponytail do. There were two dudes working in the store and one customer trying on shoes… when I walked in neither «dude» spoke to me. I didn’t trip, thought whatever, I don’t see anything I really like and left. A couple of days later, I walked by and looked at the window display and saw a pair of cute ankle boots… I went in to see if they had my size. I was greeted rather nonchalantly by one of the same dudes that was there on my first trip in. I asked for my size and he brought them to me. (Oh, I forgot, my hair was coiffed and my tats were covered up???) I tried them on and walked around a bit. He asked me if I wanted them and I told him «No, they’re not comfortable». He looked at me like I was an idiot and said «really, you’re the first person to say that». Okay, so, and? Ask me if I GAF!
Meanwhile, I was watching the other peeps in the store, the tall blonde was walking around in a pair of 4+ inch heels trying to decide if she wanted them. The guy that was helping her was such a dick, bad attitude, rude way of speaking, the whole 9. It is unbelieveable in this economy that salespeople like these two still have jobs.