The Westin New York Grand Central

We had our wedding block at this hotel and really had a wonderful customer experience. The representatives handling our block were extremely attentive and accommodating. The staff at the hotel once we checked in was super and again, very attentive and accommodating. The block price was competitive for the city, but still a hefty bill for anyone staying more than 1 night. The hotel itself is beautiful and centrally located, which was great for all of our out of town friends/​family. Will stay here again and will recommend for blocks to all.

I stayed here for 2 nights for my friend’s Bachelorette the weekend of ⁴⁄₁₅.
Upon arrival, I went in first to check in because the line at the front desk looked pack. While I was in line, the bell man pushed the cart next to me and my friend… And he commented, excuse me miss. I’m leaving the cart here. So we turned around and said yes, thank you. He continued standing here and repeatedly said the same thing until my friend gave him money and then he leave. We usually tip at the end of our stay to the valet… not sure if people do it at this location a lot so he’s expecting that but yeah.
When we go to the concierge, we mentioned it and the manager came out, a brunette woman (sorry I forgot the name) offered us a few drink tickets but never gave it to us. She said for us to come back after settling down but when we did, she wasn’t there and there’s no note or anything re: this matter. So it made us look like we’re crazy.
But I do have to admit that the double bed at this Westin is bigger than the average NYC hotels I’ve stayed at. The beds were comfy. There wasn’t a free bottle of water as advertised.
The location is convenient.

I’ve stayed at the Westin Grand Central several times and figured a review was in order. Lets talk location. I live in CT and tend to take the train into the city. Staying at The Westin is convenient for me because as soon as I get off the train I am about 3 min away (walking) to the hotel. I’m usually carrying a suitcase so off course this works great for me. It does tend to get a little pricey when it comes to taking cabs to other locations, so I recommend Über. I do love the hotel; the rooms are always very clean. In addition, the bathrooms have great lighting which any female will appreciate. What I love the most about the hotel is the staff is always super friendly, and I’ve never run into any problems. I recently did the Aids Walk and stayed at the Westin. The lady (I wish I had her name) was super friendly and gave me and my friends a drink ticket to begin the weekend celebrations. She also gave us a early check in and a late check out. I do believe she went above what she needed to do. The friendly gestures were certainly appreciated. I am going back this weekend and am certain it will be a pleasant stay. Thank you to the Staff at the Westin Grand Central for always making it a great experience. I am looking forward to seeing you again this weekend!!!
Now, for everyone else don’t second guess this location. Book your stay now :)

I stayed at the Westin while traveling for work. They did a great job and the Carlton was a huge disappointment. I high recommend any Westin in New York, but they are short of one star (of 5 stars) as there was no «WOW» experience unlike their other hotels around the world.

Stayed here for a work trip as it’s right next to our office. The desk staff was really helpful and friendly. It was a less-​than-​24 hour trip so that’s about all I have to say. Oh, and there was a really comfortable pillow on the bed so it has that going for it too.

Haven’t even checked in and am so furious I don’t want to go. I made a booking error (wanted Friday to Monday and booked Saturday to Tuesday by mistake). Realized this day of trip and called to see if we could adjust the reservation back one day. Room is available, price is the same, WESTIN WON’T do it. They will charge me another $ 1000 to cancel and rebook or I can pay an additional $ 300 to stay tonight. Checked online and if I book now for the dates I want it’s available and the same price. On no level does this make any sense. 1 very unhappy customer here who can’t believe the lack of common sense. Tempted to offer the room to the smelliest homeless couple I can find Monday night when I leave. #customerservicefail

We stayed here for 2 nights in April. The hotel location was very convenient. NYC airporter bus stop from LGA (is only $ 14!) Is a few blocks away, subway station is also a few blocks away. There are many restaurants near by. The hotel room size is great for NYC hotel. The view wasn’t great but we didn’t care. We did not use any hotel facility or services. Great bed & shower and convenient location were exactly what we needed.

Attended a wellness event held at this hotel. The staff was very friendly, attentive & interested in meeting your needs. The common area restrooms were clean, well maintained & fully stocked with all the necessities. The meeting room where the workshop was held was well lit, clean & organized. Overall I’d stay a night here if I was an out of towner & take advantage of the great amenities they offer.

Been to this location several times now. The front desk staff have always been quick to check in their customers and been attentive to their needs. The rooms were clean and the Westin Heavenly beds are always a plus!
Great convenient location!

Perfect location and nice hotel. The Westin hotels are pretty consistent as far as I’ve been staying at them.
PROS:
–friendly hotel staff
–comfy beds
–clean hotel
–housekeeping did a good job every day tidying our room.
–good location to everything
–walking distance to grand central station
CONS:
–We were elite member and they still gave us a smaller room, even though she said we would get a special room.
–small double beds
–you need fans inside the bathrooms for the shower. room steamed up so much.
–our fridge was broken, so they had to give us a new one.
–no complimentary bottles of water as promises/​stated in hotel sign in the rooms.

This hotel is located between Grand Central Station and the Chrysler Building which places it in a great location. We stayed in a room on the 18^th floor with a view of the Chrysler Building. There was no trouble with city noise and the room was a nice sized room with a comfortable sitting area containing a small couch and chair.
The weekend we visited was Valentine’s Day weekend which happened to be the coldest weather in Manhattan in a very long time, 0 degrees with a –25 windchill. Regardless of this, the hotel staff were all helpful and in a great mood warning us to «be careful out there» as we went out for our days.
The only downside was a day that we returned to our room at about four and found that it hadn’t been cleaned. We had tickets to a show that evening and wanted to relax a bit and then get ready for our evening but because the room wasn’t ready we had to go to the bar and wait about an hour. We were informed that if we wanted the room cleaned prior to a specific time we needed to have called housekeeping and let them know. While it wasn’t a punishment to have drinks at the bar while our room was cleaned we were hoping to have some time to relax before our evening plans.
Regarding the bar, it is fabulous. The bartenders and staff make it! Everyone is personable and very attentive. I had the absolute best hot toddy made for me, which completely hit the spot since it was so cold out.
Overall I would return to this hotel when visiting Manhattan again. The people are pleasant, the rooms are quiet and clean and the location is convenient.

I think my experience here is skewed by the fact that I didn’t have to pay for my room, but I was impressed with my stay at the Westin!
Staying two nights on a business trip, I was put up in a double room by myself, and the room itself was impressive. I was on the 17^th floor with only a so-​so view from my windows, but that didn’t really matter to me. The beds were comfortable, but the real star was the shower. I loved the rainfall style of the shower head and especially the detachable second head that provided a little more pressure of that’s more your style.
The bar inside — the LCL — looked really cool. I didn’t get to check it out too much and only had one beer before heading out somewhere else, but I would’ve liked to have gotten some food there.
My company filled up one of the conference room for a day. The layout of the room — long and rectangular — didn’t really work optimally for how our conference wanted to be run, but the room itself was fine.
Like I said before, my company payed for my room so I can’t really speak to if the price is relative to how nice the room/​overall hotel is, but I’d definitely stay there again!

This place is a great place for overnight business stay. It’s clean, spacious (for the room I had). There’s a nice bar/​lounge that offers food and drinks. Starbucks is one block away. Service was good as well. It was up to the Westin Standard.
A smaller lobby area, but that’s okay!

Lived up to our Westin expectations. Clean, Nicely furnished, comfortable bed, and friendly staff, especially the door men.

For the location and price, I’m giving The Westin a four star rating. Anything in Manhattan is going to be pricey and small, but The Westin isn’t either (Well, it’s a good price for NYC, but not for any other cities in the US). The lobby is clean and inviting and the rooms are spacious for NYC. I had a king size bed room and it was clean and the bathroom was spacious. The shower was fancy too with it’s square rainshower head.

Not a Westin level hotel and very disappointing. Shower/​tub were not clean and there was hair everywhere. When I complained downstairs I was offered a complementary breakfast… And although there was some cleanliness improvement in the bathroom, there was still hair in the tub. By reading (now) other reviews, I see cleanliness is not this hotel’s strength… I wish however I had read the reviews before booking the trip.
When I arrived at the hotel I asked if my SPG number was registered and the lady said «no, but that points would not be added anyway as I booked thru Expedia» Not a good answer, I felt cheap and underestimated, even being an SPG preferred guest. It is not a matter of accumulating points or how my stay was booked. It is a matter of customer acknowledgement and appreciation. Or in this case, lack of both…
My «complimentary» breakfast was another deal. I had to tell the hostess I had complimentary breakfast, which was then checked at the front desk and I was finally seated with my two kids. As I approached the counter the hostess came after me saying that the counter was not included. The breakfast buffet was poor ended having two croissants, a little bit of scrambled eggs and a latte. The waitress then came with the unsolicited check of approx 80 $!!! I had to call the waitress again and tell her it was complimentary… which was answered that, if it was, the hotel would pick up the bill. Not a fun experience either…
Really, besides the location, there is nothing else going for the hotel…

Pretty good location near grand central. I got a rate of about $ 220 after taxes on Priceline for a Saturday night. We were able to check in fairly early, about 1:45 to 2, so we were really happy about that.
They have a super friendly staff. During check in, the credit card machine was having trouble with the new chip. But the staff member was nice and gave us two complimentary cocktails at the bar, he didn’t have to, so that was nice.
The room was nice, clean, good bed and crisp sheets. Bathroom was kinda meh and the water pressure was weak. But overall I would recommend this place.

Overall it’s a decent hotel in a great location but a few things could make this place great. One really disappointing thing is the no free wifi in the rooms. How lame is that in 2015?
Pros:
— great location; two blocks from grand central /​metro. Near CVS, Starbucks. 10 – 15 min walk to shopping on fifth avenue.
— spacious room and bathroom
— bathroom has ample counter space. toilet has good strong flush. Rain shower head had ok water pressure.
— room was clean enough not spotless but fine
— best room darkening drapes ever! You can’t tell the difference between 1 am and 1 pm.
Cons
— no free wifi in the rooms. How archaic. Only free wifi in the lobby.
— while the rooms were adequately quiet I felt the closing of the doors from other rooms were very loud in then morning. They need to have a slower more gentle close on the doors like those slow close kitchen drawers. Also flushing and general sounds from the hallway seemed louder than average.
— pillows are awful — way too soft. There’s usually a firm and soft pillow, here it’s soft and softer.
— elevators could be faster with split floor access and elevator doors should be more sensitive to people in the doorway (saw it clamp down on some people)
— service overall was mediocre here. Maid staff were nice but the rest were not that knowledgeable or informative from front desk to concierge.

It’s definitely an a~meh hotel. The location is very nice, not as busy as time sq but still very accessible to all touristy areas. The bed and shower are solid Starwood standard.
As for dining options, it’s truly terrible. The muffin was not edible even when we were hungry. There are not many good eating options with 5 mins walk, but if you are willing to walk a bit, then it’s ok.
The housekeeping is rather sloppy. We missed it by 3 pm and they never came back. The next day they gave us plenty of shower gel and no shampoo. Blah…
Elevator is super slow during «rush hours». Please factor in 10 mins to get up or down.
Generally very disappointing. We will not be back.

Had a really great one-​night stay here in May. Had a nicely sized King room– great bed as usual in a Westin. Only complaint was a pretty small bathroom but overall we were really happy with our room. The front desk staff and valet staff were also really friendly and accommodating.
The visited the on-​site restaurant for breakfast and for cocktails in the evening and both were really on-​point for both service and quality.
Be advised on parking!!! $ 65 with NO in-​and-​out privileges! So if you park with them– then take your car out 10 minutes later– you will pay another $ 65 when you return.
Overall this is a great hotel and a great location– for you SPG members it’s definitely worth the points if you are thinking of using them on this property.

Zentral gelegenes 4-​Sterne-​Hotel in East-​Midtown zwischen UNO-​Gebäude und Grand Central Station. Wir hatten eines der etwas größeren und mit tollem Ausblick versehenen Eckzimmer in der 32. Etage mit Blick auf das Chrysler-​Building und die 42. Straße in Richtung Westen (Times Square, Hudson). Die Ausstattung des Zimmers war in der üblich guten Art eines 4-​Sterne-​Hotels (bequemes Kingsize-​Bett mit drei Decken und vier Kopfkissen, Sessel, Couch, ausreichend großes Duschbad, Wandschrank, Schreibtisch mit Stuhl, Kaffeemaschine mit täglich aufgefüllten Kaffeepads und (typisch amerikanisch) Pappbechern). Der Preis lag bei etwa 230 $ (etwa 168 €) pro Nacht inkl. Steuern und Tourismusabgabe und war für das Zimmer und die Lage des Hotels absolut angemessen. Das Hotel bietet eine gute Ausgangslage für einen Städtetrip in New York. Grand Central mit den Bahn– und Subwaylinien liegt 5 Minuten entfernt, die nächsten Stationen der Hop on Hop off Busse ebenfalls. Das Hotel ist vor zwei Jahren komplett renoviert worden und macht einen modernen und guten Eindruck. Auf Frühstück im Hotel haben wir nach dem ersten Morgen wegen des Preises verzichtet (man ist ohne ein großes und ausschweifendes Frühstück schnell bei über 50 $ für zwei Personen (was trotz der ohnehin höheren Preise in New York dann doch auf Dauer an die Geldbörse geht). Wir sind dann immer neben an ins Pax oder gegenüber in die Espresso Bar gegangen und haben dort gut und ausreichend für 25 — 30 $ für zwei Personen gefrühstückt. Das Personal ist macht manchmal einen etwas unaufmerksamen Einsdruck, alles in allem passt der Service aber. Der Transfer vom Flughafen JFK erfolgte mit Airlink für knapp 34 $ (2 Personen mit Gepäck), für den Rückweg haben wir ein Taxi für 65 $ (inkl. Steuer und Trinkgeld) genommen. Es hat jeweils 50 — 60 Minuten gedauert.

Zentral gelegenes hotel (wie der name schon sagt nähe central station und chrystler building). Wir waren eine gruppe von 9 personen für 6 nächte dort und es gab ausser eines nicht gemachten zimmers bei unserer anreise kein anlass der kritik. Die zimmer waren stets sauber und mit allen annehmlichkeiten, die in dieser kategorie üblich sind ausgestattet.
Besonders hervorzuheben war der concierge service, der uns schon vor unserer anreise bei der beschaffung von nhl karten und eines transfer services in form eines mini vans grossartig untrstützte. Ein zur reinigung und zum bügeln gegebner mantel und ein abendkleid waren in weniger als 6 h ohne aufpreis wieder auf unserem zimmer. Ein in room breakfast für 5 personen wurde auf einem separaten aufklappbaren beistelltisch innerhalb von 20minuten organisiert und filmreif geliefert.
Das anscheinend sehr früh startende housekeeping kann man sich «vom leibe halten» in dem man das «do not disturb» schild am vorabend von aussen an die tür hängt spätestenst wenn man das erste mal um halb neun morgens durch klopfen geweckt wurde, vergisst man es nicht wieder.