The Village Beauty Lounge

If you are looking for the WORST professional and customer service experience, look no further. I came in for a gel manicure yesterday, and within ONE day, my ridiculously overpriced $ 50 gel manicure CHIPPED. To charge an expensive fee for a good quality service is one thing, but this is just plain stealing. I then ubered it all the way over to the salon to fix this at 10:00 (their listed hours) only to find it closed. I waited for 40 minutes and no one came. This has truly been the most unprofessional and unpleasant customer and professional service I have ever received. The nail polish quality is clearly not up to par if it chipped after only a day nor was it put on correctly clearly, the fees they charge are exorbitantly overpriced and do not reflect the poor service the customer actually receives, and the salon does not even follow its listed times. To top it off, they are rude and I would actually pay money to never go here again. Don’t waste your time, energy, and money on this!!! GO TO THE CHEAPER AND BETTER SALON NEXT DOOR.
UPDATE: The manager agreed to refund me 50% after a much long and unhelpful phone call. He just called me back and took back his verbal agreement and gave me an ultimatum: if I don’t take down my review, he won’t refund me. HOW UNETHICAL. Then he threatened me and said «it will be taken down». Ok. I’m sure. I’m saying objectively what happened, if he is so embarrassed to have people read about how rude and unprofessional he is, then he maybe shouldn’t be doing and saying these things in the first place. Unilocal exists to review an experience, whether it be a good or bad one. And this one, just happened to be horrendous.

The first thing I noticed about this salon is the décor. I love the airy vibe with the plants. I came here with an appointment booked with the Lookbooker app and it was a little confusing at first. (You book and pay via the app.) It was all ironed out by the end of the mani-​pedi and all good. As for the service, it was pretty nice. I was offered some water and preferences for nail care and shape. Though my technician didn’t speak too much English, I was able to communicate what I wanted and she did a super job on my nails.

I do not remember her name but the Estetician was AMAZING. She gave me a wide array of options after checking my skin and the facial was unbelievable. My skin still feels so much better even a week later. I only dropped a star cuz there was no follow up. I wasn’t recommended anything to use at home for my daily regimen. I only hope what I’m using is good enough to keep this going! Will definitely be back!!!
Side note. My hubs got a mani pedi and it was legitimately one of the best they have ever had! Both happy clients!

This place was decent. Clearly clean and nice ambiance, which I liked. I got the before 3 PM mani pedi special, so all things considered it was a really good deal.
The first part of the pedi was pretty painful. Some consider that a good thing, but I don’t really care that much about my toe’s cuticles. It also definitely got smudged before I left. It was glitter so you couldn’t tell but already a bit disappointing. She also gave me a «compliment”/comment about how young I looked (I’m late 20s) but I was actually really insulted and hurt. I brushed if off, but she kept saying that over and over. (I had an interview later that day! Confidence: shattered.) I understand you’re just painting my nails, you’re not familiar with my insecurities and psyche, but don’t go around declaring potentially insulting things about someone’s appearance.
Mani was good. Chipped later that day, but that always happens to me, so what can you do?
Massage was one of the best parts. Forceful and powerful.
Airdrying station looked really cool (built into the furniture) but I thought it didn’t dry my polish as effectively as it could have. Would have much preferred uglier fans so I could get out on time with dry nails.

Walked in was told ten min wait. After 30 min it was going to be anther five to ten minutes, which I did not have time for. There were two manicurists — I mean if you can’t figure out timing then how can you manage a business ?!

Carmen is only there on Tuesdays and Wednesdays, which means that that’s when you should go. She is a perfectionist and an expert in gel color. Best Mani Pedi on the lower east side by far and very reasonable prices.

I’ve tried so many places in the city and this is by far the best place for mani pedis! I’m not going anywhere else from now on.

The ladies who work there are very nice. However, last time I went in I had to wait a little bit. Granted it was a Saturday night at 6PM, but still would have like to have been quoted a more real time wait. They have good colors, but I don’t really like their drying station. My toenails always take forever to dry, they could update the dryers. Not too pushy when it comes to throwing in the extras either like massages etc.

Paid $ 74 for a gel mani and regular pedi.
I picked a light pink for my toes and they showed me a gel nail color that matched for my hands. Although the gel manicure came out really well, the color is a bit different. The polish on my toes isn’t as smooth as my hands.
They didn’t do a quick massage with lotion on the legs so if you like that I suggest you ask for it. They did do a quick massage for my neck though which was good.
Friendly staff but unfortunately didn’t love it.

More than a haircut.
First, I’d like to mention that I have had just about all the services offered here. Mani, pedi, facial, massage… etc. They are all great. But I recently started seeing Gerardo for cuts. He’s wonderful, sincere and extremely talented. I truly enjoy my time sitting in the chair, having a nice chat while feeling confident I’m getting a a superior cut and style and at a very reasonable price.
When you are receiving beauty services, you naturally have high expectations, but what you often don’t get is the extra special personal attention that makes you feel even better about yourself, where you are spending your money, and walk out feeling sexy too :)
I have found my new home for hair cuts and I look forward to each one. Thanks Gerardo.

Just had my first facial ever with Virginia. Sweetest lady, great facial. I originally walked in thinking I was going to get a pedicure before catching my train, but I thought to ask about the hydra-​facials. Virginia looked at my skin and recommended I get the microdermabrasion with extractions, so I forwent the pedicure. Super relaxing, super effective. I could see the difference right away. I also loved that she was upfront with me, telling me when a product was worth it vs what I could do with regular pharmacy beauty products. I will definitely come back again when I’m in town, and have already referred my NYC friends to Virginia :)

I had the opportunity to get a manicure from them at one of the popup events and thoroughly enjoyed it. The manicurist was nice, precise and quick. Although there were not many OPI nail polish colors to pick from the event, the manicurist filed, cleaned, massaged my nails and hands, followed by the base coat, 2 layers of nail polish and a top coat and spray to make it dry quickly. The final masterpiece was some very high shine nails — loved it!

I normally don’t post reviews, but I had to with this one. I booked an appointment for an ombré gel mani online. When I got to there, not one of the 5 nail technicians knew how to do ombré. My nail technician ensured me that she could try it and when I wasn’t pleased with the result of two nails I asked to just do a plain manicure. She was not happy with me and called me a bad name in Spanish (yes I knew that she was talking poorly about me the entire time, I can speak and understand Spanish). In addition to these issues, the salon was FREEZING. It was –20 degrees that night and there was not a single heater on in the place, even the nail technicians couldn’t stand it. I ended up spending $ 60 on a regular gel manicure that didn’t even last a week, while getting bad mouthed the entire time and freezing my butt off. It’s safe to say, I will never be returning here.

After having many positive experiences here, I had to get on Unilocal and write a review. I go almost weekly to get mani pedis, and they always do a good job. I have also done gel manicures with them many times. All of them have been neatly done and long lasting except for one time, and when I brought it to the owner’s attention, it was fixed with no questions asked. My pedicures here have always been perfect.
The service here is awesome considering the range of treatments they provide. If I want to get a special gel manicure design, they have a reliable nail artist who does impeccable work. The facials are amazing — my boyfriend and I each had one done and our skin has never looked better! We also recently got massages here, and we both came out relaxed and blissful. No we were not in the same room to do a «couples» massage, but honestly, the prices here are competitive enough that we didn’t care. We knew we were getting a great deal. Finally, I have gotten plenty of waxes here and they have all been done quickly and efficiently, with great results!
What I appreciate about Village Beauty Lounge is that they make it a point to get to know their customers and treat them right. I am never an anonymous nobody her and they always make sure I get great service. Plus, I am allowed to bring my doggy with me and she likes to sleep on the floor while she’s waiting for my nails to be done. They always offer me a tea or water when I go, and just this extra bit of care is really what differentiates this place from cheaper nail salons.
My only concern is that this place seems to have risen in popularity this summer, so if you really need to get a mani pedi right away, call and make an appointment! Otherwise, thank you Fabian and staff for amazing salon services!

I want to say It was great. The people and ambiance were not terrible but they promised it would be a certain amount of time to do my waxing and it went way over. Plus it killed– and this was nothing close to my first rodeo. And the waxer definitely missed a few spots, not to mention having wax left all over me.
Not sure I’ll be going back.

Went today with a friend.
We are both VERY picky!
as you can see from other reviews of mine, service is very important for me.
Had pedi and mani with ms maya and ms virginia, the 2 technicians.
We were happy with the service, and the general experience.
the place is quite clean, clean instruments.
pedicure was accurate, massage was fine.
If you care for cleanness this is your place.
Everybody iside was very kind, smiling and welcoming.
the owner, Mr Fabien, was well mannered, and ask several time during the service if all was good…
5 stars.
M.

Came in with an open mind and was enticed by the 10 min free massage offered. I got a gel mani, the staff was nice enough but my technician hardly spoke with me when I tried to make small talk. She did a great job with my nails, or so I thought. It hasnt even been a week since I came in and I’ve been having more hang nails than I’ve ever had after a manicure. She also literally gave me a 90 second massage before calling it quits. Turns out all that was priced at $ 41. Wish I had known about this quality of service before coming in. Won’t be coming back.
Two days since originally posting this, I’d like to reiterate that I have NEVER had such awful hang nails after getting them done or even just doing them myself. New ones keep sprouting up, I’d have been better off NOT going. My gel nail polish is already chipping too.

This was my second time here… and I was a little disappointed. I got a gel manicure/​pedicure in preparation for an almost 2 week vacation because I wanted a mani /​pedi that would last. I had not gotten gel here before. While the service was great and they were quick and diligent, this gel manicure didn’t last. In my experience with gel, it lasts about 2 – 3 weeks. I’ve never had my gel manicure peel off from the base after so little time. It has been barely a week and a half now and almost all of my nails are peeling from the base of the bed! (See photos) So much so that it gets caught on everything. This was not a cheap manicure so I am a little upset. My pedicure is fine so far, but I don’t think I will be back for gel.

Great service, very clean.
Will definitely be back again :)

I have to say, I’m a fan.
I really like how attentive and clean this salon is. I love getting my toes done and knowing that they are opening up a brand new package of tools and I see them scrub out the basin right after you’re done. I take comfort in that.
I consistently get a great pedicure from them and although I pay more than I want to… I don’t mind it TOO much.
I would recommend you make an appt, even when you think you don’t need one. I went in yesterday (walk-​in) with a friend to get 2 mani/​pedis, they sat us right away and looked empty but then an apt of 2 came in and one gal ended up having to do both of our toes so it took SOOOO long. I get it, but you could have given a heads up. They ended up losing out on $ because we ended up just getting our toes done. We didn’t feel like waiting any longer.
Oh well, see you next time Village Beauty Lounge :)