The Source Home Theater

I commissioned this company to set my apartment up with a sorround sound system. Mark was the person to come by and give me ideas as well as an estimate. My partner and I decided to move forward with the project which totaled just under $ 10k. Not only did we want good equipment, but we wanted all the wiring hidden and components hidden in another room. I was very pleased with the installation, there was no excessive damage to walls and the tv and speakers were hung sturdy and straight. However, I was disappointed when I was handed the $ 500 remote and Mark was ready to dash out the door. After the first night the rear wireless speakers were full of static and popping noises… one of them ultimately stopped working. The company did respond to our e-​mails immediately and came out to look at it. New parts had to be ordered and installed. Overall good experience, but I had to demand that they take the time to set up the features that I WANTED, not the ones that were convenient and easy for them to set up.
UPDATE… Shortly after writing my review the system stopped working again! In short, the owner Todd got involved and had to come out to my apt. He determined we needed to wire the speakers. He also promised to come back when the job was done and answer any question as well as tell me about the features of the system. He never came back! I am lowering my rating… If you want personalized service, go elsewhere.