The Knowledge Academy

Even though I’d hate to say this in public, that I did not pass the ITIL exam, I felt I need to chime in and post a review for this institute.
i signed up for the ITIL course with a very good price ($ 399) which included the exam. The course was basically a wallop of information within a 10 hour day. I should give kudos to the instructor who was friendly knowledgeable and answered all questions. Nonetheless, he mentioned in the lecture that if for some reason you don’t pass the exam, all you have to do is pay for the exam fee when you retake it ($ 250) and you can sit in on the lecture again without paying the full amount.
When I found out I missed the passing mark by 3 questions, I was disappointed but I said ok, I can sign up for the exam, pay to the $ 250 fee while the information is fresh in my mind. When i contacted this institute, at first I did not hear back from anyone until about a week later. Then after back and forth about the dates, the person finally says ok, you can sign up again for the price of $ 995. I do not only have to pay the full amount but pay MORE than I paid the first time around to retake the exam.
To make a long story short, I did NOT sign up with them again.

My CAPM course was cancelled due to lack of sufficient registration. I was rescheduled for a class in NYC instead of NJ and I found out that my co-​worker was on vacation the same week I was due tot take the class. I contacted the Knowledge Academy and I spoke to a rep who sent me an email stating that when I wanted to take the course I should contact him. I am finally ready to take the course and sent him and email to register for a class on APril 20^th on March 24^th. He sent me an email telling me I was registered but I am still waiting for the official registration email.
I am getting extremely fed up and I will keep calling until I get a resolution. Unfortunately, they have my money and are holding it hostage. The other thing that I am annoyed with is the fact that only the rep can make the changes. Apparently managers do not have the ability to register anyone. Ridiculous.
DO NOT WASTE YOUR MONEY WITH THIS COMPANY.

EXTREMELY DISSATISFIED! The venue sat 12 for a class of 20. The instructor was not knowledgeable on the material. The instructor lacked confidence and basic social skills. The class materials were copy and pasted from the text book and then read aloud to us. I could have done that at home for free! Most (if not all) of the students were dissatisfied with the class. I learned more from discussions during the breaks (with other students) than I did from the instructor. The service before and after the sale was non-​existent. Could not get a valid response when I raised issues with the instructor. Was told I should pull the instructor aside and handle it?!? Poor planning and execution from start to finish; and this from a company supposedly teaching us project management?