The Frye Company

I thought this was an American made brand/​company?!
Both my Parker Tall boots (black and brown) costing $ 405 each are stamped: «MADE IN CHINA» inside both.
Extremely disappointed…

I love my Frye boots. I have been a loyal customer for years & I still own every pair I’ve purchased. They are always friendly & helpful when I’m in.
Thank you for making sexy boots.

ANOTHER FABULOUS PAIR OF FRYES!
I so love Frye shoes, boots and bags and yes they’re expensive, but the style, wear and quality craftmanship of their foot wear just cant be beat!
I distinctly remember coming into this store after having called them prior to my arrival to confirm they had the style I was looking for and in my size and not only did they confirm they had the boots I was inquiring after, they offered to put the boots on hold since that was the last pair they had in stock in my size, in addition they put a similar style in my size on hold for variety and just in case that style didnt work out for me. Thats Awesomeness right there.
Of course when I get there I’m in Frye Leather Heaven, the store is so, so nice! I could’ve sat there and tried on shoes and styled in handbags & pocketbooks all day.
Sales Assistance was readily available and pleasant enough so I was in no hurry to leave, instead I casually perused the store, felt up all lthe women shoes, boots and bags and finally went up to the cashier to pay up, sad to leave but happy with another great pair of Frye boots in the bag to pound the NYC streets in style.
Its springtime so I’m on my way back to the lovely Frye store for another shoe fetish encounter.

My daughter and I stopped in to Frye in Soho on a rainy day and spent a good hour trying on boots. It takes time! It’s incredibly hard to choose if you’re going to buy just one pair of boots. Frye has so many great styles. The guy helping us did a great job of keeping us sorted — the rejects, the maybes, the favorites — and gave us plenty of time to narrow it down until finally we both left with the perfect pair of boots. We were staying on Central Park South and went to Soho just for the Frye store but totally worth the trip.

Frye boots are no longer Frye boots. I have several pair from when Frye was an American company and the boots were made in the USA. Once they were bought out by a Chinese company, the quality – predictably – went downhill very fast. Really sad that yet another American legacy has been destroyed.

I’m generally a fan of the frye brand but this flagship location needs a lesson in customer service and professionalism. It’s not the nicest group of people and they rarely smile.
From the moment I walked in last evening, the security guard said to me with a stern tone «close the door behind you». I turned around and noticed the front door was closing slowly but clearly there is something wrong with the doors. I simply said no problem and pulled it. Not a big deal but I then noticed that he just stood there the repeating himself over and over again as more and more people entered. It“s comical. Perhaps they should fix the self closing mechanism so the front door would self close, just a thought?
The entire sales staff appears fairly unhappy and didn’t want to be there. Again, I’m a fan of the brand but wish the staff represented this price point and quality more.

i had the very unfortunate experience of working with the manager JACKIE at the frye company soho store. not only was she condescending and rude but also unprofessional and morale-​less. i hope to never encounter her service again! shame on you — you need to get out of the customer service industry stat!

Super disappointed. I bought boots 3 winters ago. I only wear them for about 4 months of the year and in a hospital with carpet. My first winter I wore them and put them away. The second winter the heel started to fall apart after a few weeks and I contacted them to send them back for repair. I paid 30.00 dollars for shipping and waited three weeks. I got them back and they looked ok. I wore them about 10 times and put them away again for this winter. I brought them out this year and second wear again the heel was squishy and peeling off and the bottoms looked like they had been worn for 3 years every day. I contacted customer service who again told me about the warranty and then also wanted me to send them again to their repair shop. I am so sorely disappointed. My family and I are huge frye supporters a new pair every year. For the cost of these boots you should absolutely get your money and wear from. I will not buy another pair of frye boots. I feel that I got a lemon pair of boots with terrible repair and they did not care. I suggest not buying.

Amazing shoes /​boots with excellent staff. If I had the $ I’d buy almost all the men’s range and I’m not a big shoe buyer. Classy boots that fit and are hard wearing — perfect!

Big thanks to Jackie! She was extremely helpful. I went to the flagship Frye Store in SOHO to return items purchased online. I must admit that you get much better appreciation of the merchandise from salesperson that knows about each show and boot (fit, functionality, and style) versus what looks nice on website.
Jackie helped me buy the coolest pair of wingtip boots. The heel at first intimidated me. She encouraged me to try them on and I immediately loved them. I would have never tried these if I saw them online.
Jackie has a list of 5 other boots I may purchase very soon.
IFrye Boots!

Great service and selections of boots and other leather products. I liked the interiors and décor of the store. Restroom also available for use at the back near the men’s section.

I adore Frye products, so I was excited to visit the SoHo location in a visit to NYC. I was promptly greeted when I walked in and Colvin helped me try on several pairs of shoes/​sandals. Purchased 2 and was very pleased with my experience.

Love this place! The shoes and boots are such great quality, and the people who work there are the very best. For the second time, Colvin helped me and did a great job, as always. And the manager, Jackie, was welcoming and helpful. They make me want to come back and buy more!
I just wish the lighting were a bit brighter in the store, to make it easier to really see the rich beautiful colors of the luxurious leathers.

It has taken me a while to write this review. So far every time I have visited the Frye SOHO store my service has been exceptional. I decided to buy my first pair of Frye shoes after I had seen how great their warranty service was. I had encouraged a friend to buy a pair of their women’s boots based off the overall look and quality of construction. The upper part of her boot held up exceptionally, but the lower sole seemed to wear quickly. After a quick visit to the SOHO store she had left her boots for maintenance and received a repaired and seemingly brand new pair. Wonderful service!
Having enjoyed my philip oxfords for over a year without any issues I decided to try out a pair of their hightop sneakers. They looked amazing, but the sole started to delaminate within the first year of heavy use. I returned to the SOHO location and was immediately greeted by Golden. My defective sneakers were inspected throughly as I explained my interest in trying a more robust model. Within a day I was issued a credit to put towards a new pair.
This is exceptional service from a quality brand. If Frye hadn’t stood by their quality standards and promise I would have not bought a second pair. I’ll continue to be proud of my Frye shoes and will return to the SOHO when the time comes for a new pair.

Boots! Boots! And more boots! And purses. And dress shoes. And other trinkets! But mostly boots.
Almost any style you can imagine! Very comfy! Many different colors! Nice workmanship and nice guarantee! Good customer service.
This is a large location. The store goes back pretty far. Lots of seating for trying on boots.
One tip. They will ship boots for a flat rate of $ 5. And not charge you sales tax. So do the math!

When I dream of shoes, I see Frye. Now that I have six pair of Frye, it would be fair for me to update my review. The range of styles I own are boots, oxfords and casuals.
I still think the SoHo shop is a top of the mark display. The sales people are there to serve.
As a company, their inventory management does not live up to their style. However, the sales and online support will follow through.

I found out about this company by an event they hosted recently. The event was amazing up close and personal video recording of Blondefire. After the event a couple of days past and I decided to check out this store. The store is very cool with a nice selection of boots and other leather items. I am always glad to find a new place that I can shop and this does seem like it will be one of those places. The staff was friendly and greeted me a couple of times while I was browsing at the store.

Your new favorite hipster leather shoe store!
Though prices were higher than I was expecting, I hear the shoes are fantastic quality and worth it.
Though I didn’t buy anything today, the styles of all the men’s shoes and boots are great. Very modern and classic all at the same time. You could wear these shoes 50 years ago or in 50 years if the earth is still around then. Even if the earth is gone, I assume these shoes will be floating in space still.
If you’re a dude and love cool shoes, put this on your SoHo shopping list.
Pro tip: If you’re wearing a scarf you’ll get better service.

Buy shoes from them if you care just a bit about quality, more about style, and DON’T go there if you care about respect and customer service. One star for style selection, one star for quality.
I walked in, as the other reviewer said, all the sales girls are standing around looking up at the ceiling (avoiding eye contact), and when I clearly showed I need help, one shifted her stare at my way and asked as if I don’t belong there, that she decided to help just so that I can leave sooner.
On to trying the shoes, I asked for engineer boots, they carry at least five styles, two best ones made of Horween chromesxel were on display in the middle. She picked one least interesting one. She didn’t know the others are all engineers!!! Lol!
I am an experienced collector of leather goods and identifying Horween leather is the least demanding task. I asked them if the boots on display are from Horween hide they said no, only one lace up is from Horween cordovan. Thank god at least they know about Cordovan! The engineers are from chromesxel cowhide, clearly they have no clue.
FRYE makes some nice boots, but their corporate personality is just appalling.

I bought my very first pair of Melissa Frye boots about a year ago and had an excellent shopping experience. Also, I think I may have been the only non-​tourist in the store that Saturday.
When I was paying, the cashier said that the shoes are under a 1 yr warranty and I could bring the shoes back for service.
So I carefully tucked my receipt away, knowing that I’d burn through those boots in no time.
Fast forward to three months ago, I brought my shoes — in dire need of repair (holes on the bottom of both soles) and was charged a mere $ 5 to fix. I was thrilled! The only downside (which, really, for $ 5 you can’t complain) is that it takes 3 to 4 weeks.
But when it arrived, they had brand new soles, the leather was conditioned and they looked great. Big fan.