The Biltmore

The leasing agents are the most unprofessional lot I have ever met. I called Jessica the first time and she gave me an appointment; but after waiting for 20 minutes in the lobby I left as Jessica decided not to show up. I guess i did not learn my lesson then. A week after that Nick called me letting me know that there is an apartment available. I reluctantly made a 2^nd appointment against my better judgement and decided to travel for an hour from Stamford to look at the apartment. When i got there I was greeted by Nancy and her horrendous breath. She kept asking me the same questions again and again as if she had no idea why I was there. She proceeded to show an apartment which was not the one nick had mentioned and which costs 200 $ more. Apparently the apartment I was asked to come see already rented, but no one bothered to inform me. Moreover Nancy kept trying to say how CHEAP I was cause i did not want to shell out 200 $ more for an apartment I did not want.
At that point I had had enough and I walked off never to return. So BEWARE go here only if you like such treatment.
From the other reviews i see that their leasing staff is quite the «Winning Team»

Building Amenities– Fabulous… apartments and views were nice.
Leasing Office: I brought a client to the building, and we met with Jessica. She was probably the most unprofessional agent I have ever met. She was dressed extremely unprofessionally (looked like she was hungover from the night before), and her face was buried in her phone during the entire showing. Her phone cover resembled some form of animal ears and had very little face-​to-​face interaction with me and my client. Her unkempt presentation and rudeness alone was a turn off from the building. It’s a shame because the apartments are decent and the amenities are not bad.

Updated review:
Thank you Kevin (General Manager), while it is unfortunate that things turned out the way that they did, it is always nice to get an apology.
I might not be one of the «fabulous» people, but when my girlfriend and I decide that we want to drop $ 3,800 on a one bedroom apartment in midtown, I would appreciate it if the leasing office (Jessica) did not act like we just crawled in off of the street. Now let me be clear, others may have had an excellent experience, and don’t get me wrong, the apartment was beautiful, but that attitude is the single reason why I crossed your building off of my list.

Just moved out after 5 years. I’ll miss it — granted my apt was in one of the last floor with higher ceiling as well as with a west view on the Hudson River. I cannot think of any complains. Staff is great. Service usually very quick when I needed it.

So. I go to Columbia, but many of us dislike living in the bubble that is Morningside Heights. So we got apartments. I was in the newy built, green Khalahari. It has amazing views, and nice amenities, and everyone was impressed. That is, until we visited my friend Nancy in her apartment.
Doorman: Can I help you?
Me: I”m here to see X in _​_​_​
Doormen: go right up
*5 seconds ater I am 40 stories high… I kid you not. fastest elevator in the city.
We walk in and are greeted by not just one, but two floor to ceiling windows/​walls overlooking downtown and the Hudson. I neary died from the view and plotted how to throw a party without her knowing.
Then she took us down to the gym, which is better than any gym membership, hands down.
The lounge, known as «Five», is über sexy yet functional; we went onto the rooftop lounge, where creepy old men asked to rub us down, then the rest of the lounge, which has a movie/​theatre room, library, kitchen, game room, buffet (at this point you can oooh and ahh in envy) and the doormen are hot. I am now trying to change my lease so i too can live in the lap of luxury.

I stayed here on my recent trip to New York, borrowing a friend’s apartment. The doormen were polite and efficient (and one gave me some great info about getting into Monument Park at Yankee Stadium) and the apartments were well appointed with great views. The Lounge and gym were also top-​notch.
I wouldn’t mind living here if I ever move to the city.