The Avalon Hotel

Great value. Convenient location. Great service. Stayed for 5 nights for our first visit to nyc and this hotel was a really good choice! The staff is super helpful, rooms were cleaned daily and the location is easily accessible to anywhere in Manhattan.

Asked for late checkout around 10am on Sunday and the front desk told me they charge $ 30 plus tax to check out at 1pm instead of 12pm. I’ve never heard of this anywhere else but agreed to it as we wanted to sleep in. We were still woken up at 11:45am with a call from the front desk reminding us to check out at 12pm even though I agreed to pay to stay till 1pm. About 5 – 10 minutes later, a hotel employee opened our door and was about to walk in our room before I yelled out that we had a late checkout. Called down to the front desk and complained and asked them not to charge for the late check out given the extremely unprofessional treatment we just received. The person I talked to agreed but when I went down to the front desk, that same person I talked to on the phone lied to my face and said that she would discount it, not completely take it off the hotel bill and she told me this over the phone. I was too tired to argue and she proceeded to charge me $ 20 plus tax.
Will never stay here again.

We spent a lovely weekend in NYC with the help of the Avalon. They behaved exactly as a 4 star hotel should — friendly, helpful and attentive. They room was beautiful and pristine. They upgraded us to a suite for a nominal charge. The lobby was appropriately classy and the hallways were classy and maintained. Money well spent.

got a surprise free update to a junior suite, which was spacious and clean and magnificent. super close to Korea town and empire state building. Walking distance to 5^th ave shops, and to the subway 6 line.

This was my second stay at the Avalon. Love the location — in the middle of everything and within walking distance of most attractions or public transportation. Check in was easy. Room was spacious and clean. We didn’t have a view — but the only time we were in the room was to sleep, so who cares about the view! There was construction noise which began promptly at 7 am, but, again, if I’m in NYC I want to get out and do stuff, not sleep in. Front desk people were always gracious and helpful as were the doormen. With the exception of the construction noise, I never heard any noise from the hallway or other rooms. I especially like the size of the hotel — it’s not too big.
In short, this is my go-​to hotel for NYC stays.

The rooms and service were excellent upon check-​in at this hotel, but we had some problems with construction noise nearby. We would have stayed due to the size of our family suite (by far the biggest room for the money in NYC), but we checked out the second day of a week long stay due to the noise where our room was located (ask for a room near the street). Thankfully, Ronnie and Melody were helpful by letting us check out early without a penalty, which was greatly appreciated under the circumstances.

I just stayed at The Avalon. I was there with my elderly parents. They had the handicapped accessible room. Our stay could not have been better. My dad was having surgery downtown and the hotel made a distressing time less stressful. It was perfectly clean and the rooms were great. The staff went out of their way to make sure we were comfortable. My dad was able to maneuver the room well. The shower was perfect for him. Thank you Avalon!

Just stayed at the Avalon and was very pleased with the hotel service and staff. Located in just the right area in New York and near the subway. Staff was extremely helpful with directions and questions. Stayed in a junior suite which was extremely spacious! Not a great view but we were hardly in our room. Staying at the Avalon for next year’s trip!

I booked this room through Expedia, and I could not have been more pleased with my stay here. The rooms are lovely and spacious with comfortable beds and wood floors. The area of town is diverse, and it’s easy to get around to anywhere you want to be. The Empire State Building is literally around the corner. At every step, the staff have been helpful, courteous, and kind. There were no surprise charges on my card, and the lobby feels very luxurious and upscale. It’s a gem of a little tucked away boutique hotel right in the heart of midtown. I would gladly stay here again.

The wife, kid and I booked this hotel for our 4 day weekend trip and we were pleasantly surprised. The room was nice and big and the bathroom was a good size. The hotel is right in Korea town which we loved. The staff was very friendly and helpful. But to be honest the thing we loved the most was the free coffee/​hot chocolate machine in the lobby. Every time we came back from an outing we’d grab a drink from it. Great stay!

The room was very nice, spacious with 2 flat screen TVs and a pull out couch. The bathroom included a tile shower & a bath tub seperately which was very nice. The bell hops were AMAZING, Curtis, Abby, & Wilson were some of the kindest and most caring gentlemen who attended our bags and welcomed us. On the other hand, the front desk personal offered us a much more negative experience. They charged us $ 120/​night extra after we had already booked and confirmed our reservation for the room. They also insisted that there was 2 long distance calls made from our room when we never even utilized the phones in our room. They made us uncomfortable about the whole situation when we were being honest and were obligated to pay the fees anyway. All in all, the room was very nice but not much help was offered when there was issues.

Great location! It’s very close to the Empire State Building, Koreatown, & Herald Square. The room is pretty big for the price & it’s clean. Great service! The TV wasn’t working but after we called the front desk, the technician came right up to the room in less than 5 minutes. He’s a friendly guy, fixed the issue pretty quickly. The breakfast however wasn’t very good. The breakfast food selection is very small.

I am very surprised by the low reviews as I tend to have discerning taste and did not find any problems with The Avalon. I stayed at The Avalon Hotel for a bachelorette weekend this past Friday and Saturday night (Fourth of July weekend).
When we arrived, we were able to check in early, around 12:00 pm as opposed to the 3:00 pmcheck in time. This was greatly appreciated. We were checked in quickly and proceeded up the elevator to our room. Multiple staff members offered to help us with luggage, doors, etc.
Our room was extremely spacious for any hotel, much less in Midtown. We reserved the junior suite which included two full beds and a pull out couch sitting area. We were able to fit six girls and our copious overpacking with plenty of room to spare. The room also included two televisions, a mini bar, a mini fridge, a safe, and a very spacious bathroom. I actually liked the «fake wood floors» as opposed to carpeted floors because they are cleaner and much more aesthetically pleasing. The room was very clean, the air conditioning unit was not even audible, and from the seventh floor, we did not hear a single street noise. The black out curtains were also dangerously opaque, allowing us to sleep in until well past 10:00 AM.
I mistakenly moved items in the mini bar before reading that I would be charged for them, but when I explained this to the staff they understood and did not charge me for this. Again greatly appreciated! Also, when our toilet overflowed, they responded quickly and professionally to alleviate this issue.
I can not attest to the wifi as I didn’t even bother to use it. The free tea and coffee machine in the lobby was appreciated. The location was only a block and a half from the nearest subway station and conveniently close to Penn Station as well. The size, price, and the location of the room lead me to recommend The Avalon Hotel to the cost and space conscious family or group.

I stayed there this Saturday. The staff was accommodating. They have valet parking which isn’t any more expensive than the local garages. The price was phenomenal and the room was gorgeous and spacious. 100% would stay here again.

AVOID THIS HOTEL AT ALL COSTS!
As another reviewer mentioned, there is a «hookah» like smell that is pervasive throughout the hotel. We noticed it as soon as we walked into the lobby. Within an hour after check-​in, we were paid a visit from the manager and head of security, accusing us of smoking in the room. Supposedly we tripped a «secret smoke detector» that alerted them to this fictional activity. We were charged an additional $ 275 which is currently in dispute with American Express.
There was garbage in the hallway that was there throughout our stay. The room was cold, very dark, and horrendously furnished with fake wood floors. All night long we were kept awake with banging and clanging outside our window, despite the fact that we requested a quiet room. The pillows were more like couch cushions — hard, thick, and inflexible. The internet connection was spotty, at best. It was a nightmare of a stay, and I wouldn’t come back if it was the last hotel available in town.

I recently spent 3 nights at the Avalon and overall, it was very pleasant stay. This was the second time I stayed here (first time was in 2005), and while some things have changed, the experience remained just as desirable as I remembered. I was in room 707, a Junior Suite which I got for a surprisingly good rate online of somewhere around $ 220 per night.
The location is very convenient, just around the corner from the Empire State Building, Herald Square, etc. and only a few blocks from Times Square. It is located right in the heart of Koreatown, which seems like kind of a shady neighborhood after dark, but not at all unsafe.
The hotel itself is very clean and inviting. Check-​in/​checkout was very simple, and all of the employees I encountered were friendly and helpful. As for the room, it was great! Large and spacious with a nice entry foyer, very comfortable beds, a sitting area and work desk, plus not one but two TVs. There is a minibar with the usual pricey assortment of snacks and drinks, but also a separate, empty cooler for your own items in the room at no extra charge. The bathroom was nice and clean, and quite big with an individual shower/​bathtub. The A/​C works very well in cooling the room, however, the thermostat system does take some figuring out to get working properly. The free Wi-​Fi worked well and was great to have.
One of the only downsides to the room was the poor view, which was a construction site behind the hotel that (be forewarned) gets going every morning at 7:30 AM, so good luck sleeping in late unless you bring earplugs! Fortunately, I assume that will be a temporary issue, but it’s still worth noting. There was also a huge structural column situated directly between the two beds, which was awkward. The elevators were often very slow as well.
The hotel has a daily breakfast served in a room on the 2^nd floor which costs about $ 15, though I was able to get it for free as part of a special when booking my room. I stopped by to check it out but didn’t actually eat anything there, so I can’t comment on the food, but it looked like a nice spread of fruit, cereal, juice, pastries, etc.
Overall, I was very satisfied with the quality of my stay and with this hotel in general. I’m hoping to return here again next time I visit New York City.

Pros: good location, quiet, warm, lobby and small lounge look great. Housekeeping does a good job. Big bathroom, room is big and has 2 tv’s, you have control over your own heat and its 0 outside and my room is soooo warm the way I like it.
Cons: $ 14 for continental breakfast on 2^nd floor. Needs some minor maintenance
Skip the breakfast and go towards Madison, almost next door at the corner you can buy a fresh hot breakfast for less.
Stop by The Cutting Room just down the street for a great live show for around $ 10-​$ 15. (Where locals go), and you can go the other way and visit Korea town. Time square, shopping and Empire State is walking distance as well.
Take a cab to lpuddo for pork bun and ramen soup, Japonica for sushi
There is a CVS super close by if you go towards broadway, at the corner, if you want to pickup snacks and drinks.
There are several starbucks’s close by.

Inconsistent at best. I would not recommend this to business travelers, but it may work for tourists staying only a couple of nights. The rooms are huge, but who is staying in New York City to stay in a big hotel room?
Aside from the size, which I guess is a bonus especially when you consider that there are (fake) wood floors as opposed to the usual disgusting hotel carpet, there aren’t many positives about the Avalon. Spotty Internet, if the wireless network is even available. I’ve had multiple sinks clog, poor shower pressure, and mostly horrible cooling/​heating. They turned the air conditioning on a few weeks ago, but it is sporadic and it’s difficult to regulate. I’ve sat in my room with a blanket over my body and a space heater because it was *shockingly* not warm enough at the end of April to need air conditioning yet. (And getting the space heater in the first place was no picnic.)
Besides the in-​room issues, the service seems also be inconsistent, aloof, and disinterested most of the time. There’s no hotel bar and no room service. Also, when you come back to the hotel late in the evening (for me, past midnight one night), you will find a sign taped to the entrance doors saying «Please make sure doors are shut once you are inside — Thanks, Management» or something like that. Taped to the doors! With no one in sight at the front desk! If the doors aren’t locked, what’s the need for the sign? And more importantly, why is there a sign on the door when you could just add some security and require a room key to enter or something. Regardless, when you combine all of those factors, I’ll just reiterate: fine for a night, not for multiple, and not for multiple nights over multiple weeks.

No room service, no hotel bar, no heating! The temp dropped drastically today but they had planned to shut heating off, so it went off today (4-​12-​2013) and they ran out of space heaters.
When I called for room service and was told there was none, they said they had menus for delivery downstairs. I asked if they could drop them off. They asked which. I said I didn’t know bc I didn’t know the choice. They said «well. pizza, thai… chinese… what do you want?» I mean really? is it that hard to drop off a few menus without blind interrogation?
Location: ok– probably great for a tourist. For work, it’s whatever.
Rooms: At least mine is nice and big.
Wifi: Patchy– but it’s been patchy all over NYC so maybe it’s not their fault.
Service: not bad
Amenities: Yikes, hell no!
I will not stay here again unless they have an amazing deal I cannot beat and can plan to bring my own heater and delivery menus!

Pretttty expensive, but for the location and quality I’d say– worth it!
Great service, HEAVENLY bed, spacious and clean room with modern everything. Two TVS in our suite– nice. Prime location for getting around and exploring the city. Love the look and feel overall, and for some reason I was really impressed by the wood flooring in our suite :)
Wireless IS pretty terrible, but if I could afford it again I’d definitely come here.